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How to send bell notification to other resources when an agent forwards messages to them in SR?

edited Aug 18, 2022 2:58PM in Fusion Service 2 comments

**This post was created as part of a How to Service Request (SR)**


Release:

22B


Summary of the question:

Need to Send bell notification to other resources when agent forwards messages to them in Service Request.

Is this feature feasible or not?

By default we are able to send email notification to resources whom agents forward the message. Bur our requirement to send a BELL NOTIFICATION. Please tell us whether this requirement is possible or not?


Supporting Documents if any:

N/A

Tagged:

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