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When viewing Service request messages is there a way to show To: From: CC on the message?

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edited May 2, 2022 6:16PM in B2B Service 1 comment

**This post was created as part of a How to Service Request (SR)

Release: 11.13.22.01.0

Summary of the question:

When viewing a service request the Messages subtab shows all of the SR messages. Is it possible to include the To: CC: and FROM: values from the e-mail messages on the page without having to click on the 'view recipients' icon?

Supporting Documents if any:


In the attached screenshot the message shows FUSION_APPS_CRM_ESS_APPID.

How can the To: , CC:, and From: values be shown in the message? Is there a way to display this either in the layout of the message itself or perhaps set up a Groovy Script that will print in this information as part of the body of the message?

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