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Logic of Recommended articles in Service request of B2B service cloud — Cloud Customer Connect
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Logic of Recommended articles in Service request of B2B service cloud

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Summary:

Logic of Recommended articles in Service request of B2B service cloud

Content (required):

What is the current logic (fields used) to generate recommend articles on an B2B Service request from Knowledge base. Is its only title, product and category value of an SR determine recommended articles populated from knowledge base or other fields/attribute are involved.

Version (include the version you are using, if applicable):

22C

Code Snippet (add any code snippets that support your topic, if applicable):

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