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reading & assign an sr to specific queue through assignment rules

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Summary:

"reading a text or phrase from Problem Description field in Service Request screen and assign that SR to a specific queue through assignment rules or any automated mechanism"

Content (required):

"reading a text or phrase from Problem Description field in Service Request screen and assign that SR to a specific queue through assignment rules or any automated mechanism"

Version (include the version you are using, if applicable):

Oracle B2B 22C

Code Snippet (add any code snippets that support your topic, if applicable):

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