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B2B OKM configuration in ODA

in Fusion Service

Summary:

B2B OKM configuration in ODA

Content (required):

B2B OKM can be integrated in ODA by doing configuration set up in ODA. But we see below challenges on achieving B2B OKM knowledge search in ODA chatbot.

  • No load more/view more details option for each article on search results
  • Clicking on an article from search results directs to B2B application to view article details
  • Not possible to search for and open attachment and video files in ODA
  • Not possible to filter search results by Category/Product

Could you please confirm whether above list of details are true about ODA?

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