Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
B2B OKM configuration in ODA — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

B2B OKM configuration in ODA

Question
1
Views
0
Comments

Summary:

B2B OKM configuration in ODA

Content (required):

B2B OKM can be integrated in ODA by doing configuration set up in ODA. But we see below challenges on achieving B2B OKM knowledge search in ODA chatbot.

  • No load more/view more details option for each article on search results
  • Clicking on an article from search results directs to B2B application to view article details
  • Not possible to search for and open attachment and video files in ODA
  • Not possible to filter search results by Category/Product

Could you please confirm whether above list of details are true about ODA?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!