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Internal Help Desk Next Gen - ability to communicate to external party

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We are using Internal Help Desk Next Gen. Some of the users need to communicate with external parties as part of the resolution process. This commuication must also be hidden from the Primary Point of Contact.

Content (required):

What is the posibility of using Internal Conversation

Version (include the version you are using, if applicable): 22D

Code Snippet (add any code snippets that support your topic, if applicable):NA

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