SR entitlement based on asset covered in the subscription management
Summary:
Hi,
Can you help to validate the following use case?
In Install Base, I created an top-level asset with asset hierarchy like below,
Laptop (SN#100)
---CPU (SN#200)
---Hard Drive (SN#300)
---Monitor (SN#400)
In Subscription Mgt, I created a service contract#ABC with the covered level of customer asset on the top-level asset only (SN#100).
If I open a SR with child asset (e.g. CPU - SN#200), are we able to retrieve the service contract#ABC?
Content (required):
Version (include the version you are using, if applicable):
22D
Code Snippet (add any code snippets that support your topic, if applicable):
0