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SR entitlement based on asset covered in the subscription management — Cloud Customer Connect
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SR entitlement based on asset covered in the subscription management

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Summary:

Hi,

Can you help to validate the following use case?

In Install Base, I created an top-level asset with asset hierarchy like below,

Laptop (SN#100)

---CPU (SN#200)

---Hard Drive (SN#300)

---Monitor (SN#400)

In Subscription Mgt, I created a service contract#ABC with the covered level of customer asset on the top-level asset only (SN#100).

If I open a SR with child asset (e.g. CPU - SN#200), are we able to retrieve the service contract#ABC?

Content (required):


Version (include the version you are using, if applicable):

22D

Code Snippet (add any code snippets that support your topic, if applicable):

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