You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

SR entitlement based on asset covered in the subscription management

Summary:

Hi,

Can you help to validate the following use case?

In Install Base, I created an top-level asset with asset hierarchy like below,

Laptop (SN#100)

---CPU (SN#200)

---Hard Drive (SN#300)

---Monitor (SN#400)

In Subscription Mgt, I created a service contract#ABC with the covered level of customer asset on the top-level asset only (SN#100).

If I open a SR with child asset (e.g. CPU - SN#200), are we able to retrieve the service contract#ABC?

Content (required):


Version (include the version you are using, if applicable):

22D

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!