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Is it possible to create a new message via e-mail within a created SR by inbound e-mail?

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**This post was created as part of a How to Service Request (SR)

Release: 22C

Summary of the question:

Is it possible to create a new message via e-mail within a created SR by inbound e-mail?

Supporting Documents if any:

https://docs.oracle.com/en/cloud/saas/b2b-service/22c/faiec/configure-an-email-channel.html#s20058710

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