why the user with knowledge manager role not having access to reports and analytics in b2b?

Summary:

the reports and analytics area in tools are not reflecting for users with knowledge manager role and knowledge analyst role.

Content (required):

the reports and analytics area in tools are not reflecting for users with knowledge manager role and knowledge analyst role. but knowledge manager role and knowledge analyst role having privilege of having access to reports and analytics area under tools. how can this reports and analytics will be appeared for those roles? any configurations to be changed or any job to be run.

this user has assigned with knowledge manager role. so this role has a privilege of accessing reports and analytics area under tools