Responsys
Discussion List
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Data is not being passed between the app and ResponsysSummary: It appears that data is not being passed between the app and Responsys, which means that opt outs are not being logged. Our investigation suggests that this is … -
Curious about Responsys' Generative AI features?Enhance the creativity and engagement of your Responsys Campaigns with Generative AI Oracle is launching new Generative AI (GenAI) capabilities within Responsys. These f… -
How to Ask a Good QuestionWhile the community forums aren't a formal support channel, they are a great place to discuss and collaborate on how-tos', configuration and customization questions, cod…Rania Mohamed-Support-Oracle 134 views 3 comments 0 points Most recent by Francine Kipouras-Oracle Responsys
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Oracle Responsys - 25B Release Overview [May - June 2025]Visit our Oracle Responsys Release Center for more information about Responsys related releases, Product Notices, and other important product information. Highlights for…
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Email Tracking Report for individual email addressesHello, We want to create a report of all the emails/campaigns, from the last 12 months, that were sent to a specific email address. Can we achieve this from Insights or …
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CLV - Offline UploadIs there a data dictionary on the fields for ORDER and ORDER LINE supplemental tables. a short description of each field. Also, after uploading offline data to supplemen…
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What Are the Send Priority Rules in Oracle Responsys?If a recipient qualifies for two emails sent simultaneously (same date and time), and both with the condition "were not sent any campaigns in the last 7 days", which ema…
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How to use Unsub form in SMS campaignHi There, We have created a Unsub form for mobile numbers and we wanted to use this Unsub form in the SMS campaign to capture customer Unsub via SMS by using Unsub form,…
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How to identify the exclusion records in Responsys email campaignWe need to see the exclusion list of the a email campaign. Please guide us.
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Is it possible to updated the Merger Key for App Channel ListHi Experts, We have a customer who recently live, and after few days it was noticed that the Merger Key for a App Channel List was supposed to be MOBILE_NUMBER_ but whil… -
Can we delete App Channel ListHi Experts If there an option to delete the App Channel List created under Profile List and re-create ?? I am basically looking to update the App Channel List to change …
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Webinar: Understanding Email Deliverability: Key Factors & Key Issues [May 2025]While some things are indeed out of your control, businesses can still do a lot to impact their email deliverability. To be successful, they have to understand the facto…
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Migration of My Services to Cloud ConsoleMigration of My Services to Cloud Console Please be advised that your Responsys subscription service management user interface will be migrated from the My Services Clou… -
How to trigger broadcast SMS to Opt out customersHi There, We are trying to send Broadcast SMS to the opt out customers from Responsys but opt out records are getting skipped. Can you please help to know how to send SM…
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Adding new transactional IPs to ResponsysHi all, Our client has acquired dedicated transactional IPs for its Responsys account. However, they do not appear in the VMTA settings, as shown in the attached image. …
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How to add Unity audience (CX Audience to App push campaigns?Dear team, Please help us to do campaign with segment which is delivered from Unity (CX Audience) in App push campaigns with personalized attributes brought from Unity? …
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How to do multiple in app communication single customer in single day?Dear All, We are trying to send multiple in-app communicaitons to one customer in a single day on app open event. Whenever the customer opens the app each communication …
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Clarification on Email metrics(1) Unique opens, Unique open rate - does this include or exclude auto-opens ? (2) Spam complaints, Spam complain rate — how is this data captured by responsys ? As per …
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API to External API endpoint from PROGRAMHello, We need to activate EXTERNAL API endpoints from within Responsys - it can be from a step in a program or an email campaign to retrieve specific data. Is there a w…
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which day is the last i could upload offline data for CLV in a month?We are using offline data loading for predictive CLV, the scenario we want to achieve is the following: We can perform the offline load with the complete data from JAN t…
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Qn regarding images in Push CampaignsI was reading the "Including images and media" section on this webpage - , and I would like to find out: 1. What is the min./max. length x width for iOS 2. What is the m…
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Responsys - email validationCould you please provide details about the email validation procedures that the system (Responsys) employs to determine whether an email will be sent or not?
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Oracle Responsys System Maintenance CalendarUpcoming Maintenance Dates I5 Maintenance Schedule All dates are tentative and subject to change. All of the following maintenance dates will include downtime. 📣 You can…
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To understand the Interactive dashboard report for push campaignsHi There, Can you please help us to understand in the interactive dashboard report for push campaigns columns Display, Skipped, Failed & Click columns are updating on wh…
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SBD for short domainDear Team,The SSL validity of short domain is going expired on 05-05-2025. We would like to know abut the SSL Certificate SBD. 1. Is this will applicable to short domain…
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SOC 2 Bridge Letter 2024My company needs a copy of the Responsys SOC 2 bridge letter for 2024. Our business user was not able to access it via the My Services portal as instructed by our repres…
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What is the definition of "DONE" and "ACTIVE" in the "Status" column in Responsys?In Responsys, under the "Insight" dropdown, "Monitor Campaigns" tab, there is a column named "Status". In this "Status" column, there are 2 values - "DONE" and "ACTIVE".…
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Webinar Alert: "Maximizing Responsys: Supercharge Your Marketing with What You Already Own" March 13We are excited to formally introduce the Responsys Power Hour webinar series and will be kicking off with a high-energy session designed to reintroduce you to Responsys … -
Adding an additional field to callback notificationsWe currently have a callback named "sms_events" which subscribes to the events SMS_OPT_IN, SMS_OPT_OUT, SMS_FAILED, SMS_SKIPPED, SMS_MO_FW_FAILED, and SMS_DELIVERY_RECEI…
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Oracle Responsys Release CenterHere you can find information about Oracle Responsys features & functionality, as well as recent and upcoming releases. This page reflects the most up-to-date informatio…