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    • Responsys CED file for Complaints only includes Hotmail domain, and includes many duplicates

    edited Feb 10, 2025 9:12PM in Responsys 2 comments

    We get CEDs regularly but suspect we haven't configured this in an optimized manner. Reasons I think this is the case:

    1. We only get the results from Hotmail domain — this can't be comprehensive given the size of our typical audience.
    2. There are a fair amount of duplicates — we typically dedupe and our count is reduced by between 50-60% by deduping.

    I believe the first to be a much more important question. Any recommendations?

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