Category 283
Discussion List
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Inventory fields not auto populated when we select from parts catalogSummary: Hi There, I've been checking on parts catalog in OFS. We all know that once we configure Oracle Fusion Service and Service Logistics connection and select parts… -
Is there a way to extract the amount of km each field employee traveled for each day?We need to extract this information because it is relevant for paying the field employees. Is there any way to get the exact kilometers traveled on the day?
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Capturar el tiempo que dura un recurso en un estadoSummary: Buenos días ¿Es posible capturar el tiempo que un recurso dura en un estado específico si existe un Api o de otra manera se puede capturar, como por ejemplo: Al…
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Restricción para que los recursos no puedan iniciar una Orden de TrabajoSummary: Buenos días. Quisiera saber si existe alguna forma de implementar una restricción para que los recursos no puedan iniciar una Orden de Trabajo si no se encuentr…
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Use function in Set Property message scenarioSummary: We have a requirement to provide Technician the option to add a time_increment to the already existing total_wait_time value. Content (required): Can we use Mes…Ionel__Chiujdea 54 views 12 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Failed to update Quota Mins by Mass Populate in OFSSummary:Hi Team, We have updated the quota mins for 7th Oct 2024 for respective Quota Buckets, after that we again updated the Mass Populate for day-to-day. Source Date-…
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Dispatcher (Manager) to perform Field JobsSummary: There are few Dispatchers in the Organization who will assign Activities to the Field Service Engineers as well as they themself will be performing activities a… -
ORACLE FIELD SERVICE - CollaborationSummary: Hi, User unable to see helpdesk tab in collaboration chat in OFSC application. Is there any way to add the tab in configuration? same userType is able to access…
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How to capture the logs, monitoring the logs in OFS.Summary:Hi Team, Can you please help me how to capture the logs, monitoring the logs or is there any API to use to capture the logs and monitoring the logs in OFS. Conte…
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Issue with Failure Message Scenarios for Some Activity in OFSSummary:We have checked some Sample Orders, and its receptivity Activity ID, found that message scenarios functionality(Update activity Order) working fine for some orde…
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Notification to administrators for time offSummary: Good afternoon, When a resource finishes its last activity early and has at least 30 minutes to free. Usually the technicians do not inform that they have free …
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Oracle Fusion Page Integration with iframesSummary: Looking for UI element in redwood or traditional framework which allows embedding external pages via iFrames. How to embed external applications in to Oracle fu…
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Update user login via APISummary: I am trying to update the user login property via the REST API, I get a 200 response on PATCH /rest/ofscCore/v1/users/{login} but the login property is not upda…
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Just would like to ask if there is any API can be used for Smart Location or technician tracking.Just would like to ask if there is any API can be used for Smart Location or technician tracking.
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Report of rescheduled activitiesSummary: Estimates, Is there any report where I can see all the activities that were rescheduled? That is, that the date has been changed. Thank you. Content (please ens…Ivan Serafini 23 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Restricting Drivers from Accessing Field Service Application While DrivingHi, Is there a way to restrict drivers from accessing the Field Service application while they are driving? This is a safety concern, and we want to ensure that the app …
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Automating Work Order Suspension Based on Exception ReasonsSummary: Hi, I have a requirement where the work order needs to be automatically suspended if the technician selects an acceptable exception reason for not servicing (e.…
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Complete activity in OFS without it being assigned to a technicianI would like to know if it is possible to complete an activity in OFS without it being assigned to a technician.
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GPS / Location Access and SecuritySummary: We want to allow technicians to see each other on the Manage page so they can collaborate and share/reassign activities where necessary, but by doing this they …
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Updating Work Order Location Based on Actual Resource LocationHi, We have a requirement to update the work order location (latitude and longitude) based on where the technician actually performed the work. In our case, the work ord…
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Updating many activities to 'en route' or 'started' statusSummary: Good morning, I need to perform some tests of mass mailings (200 approx) to verify the correct functioning of the message scenarios. To do this, I need that man…Ivan Serafini 37 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Disable OFSC Notifications for particular action, Is it possible?Need to Disable the notification when the user adds the new note in the plugin? Is it possible to disable the notifications for the particular plugin related Action.Srinivas Reddy Yadma-Oracle 22 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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Query on Activity bar length for a started activityHi Team, Let's consider an activity assigned to a Field Engineer (FE) with a duration of 1 hour. In the time view, the length of activity bar reflects this 1-hour durati…
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Extend the timeout duration in collaborationSummary: Hi Team, We are working on the new implementation and need to increase the duration of the collaboration transfer timeout duration to 60 mins. In collaboration …
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Relogin Timeout valueHi, The documentation indicates that "Relogin Timeout" value has to be greater than "User Inactivity Timeout". However, as seen in the attached image, we currently have …
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service history pluginSummary: want to install service history plugin in OFS Content (please ensure you mask any confidential information): Forms and Plugins (oracle.com) the service History … -
Calculate route time of activitiesSummary: I would like to know how the route time of activities is calculated in OFS? Content (please ensure you mask any confidential information): Version (include the …Rocio Ferrer 13 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Placeholders I added in patterns-body is not getting replaced by the actual value in WMTSummary: I added placeholders in the body of the message for handling Where is my technician's negative feedback. That isn't being replaced with actual value when the di…
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Bundling Rules Min/Max duration of activities in a visitSummary: Hi Team, We have a requirement to route the activities based on a custom property "location code" and we have enabled the bundling with this field and we set th…
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Filter issue with qualificationSummary: When I try to apply filter condition based on qualification the beavior is not the same. Normaly, when i insert multiple values in a condition, the filter beavi…