Category 283
Discussion List
-
How to get the chatId of existing chats?Greetings, we are currently implementing collaboration chats. Is there a way to retrieve the chatId's of existing chats? Best regards, -
How do I switch APPT_WORK_SKILL table from Daily to realTime?Summary: The information in this table is essential for the company; therefore, it must be obtained in real time. Content (please ensure you mask any confidential inform…
-
How to create the org unit for the new organizationScenario : I have two organizations. Supremo power and ACME contractor. While trying to create the new organization bucket for ACME contactor, even upon choosing the org… -
Grouping and Linking Suspended Activities in the Activity List UI.Summary: Hi, We're looking for some guidance on handling suspended activities within the Activity List page in our application. We have two main challenges we’re hoping …
-
How to exclude an activity type from a specific bucket when using the bookingOptions API?Summary: Exclude specific activity type from being offered in a particular bucket using bookingOptions API in Oracle Field Service. Content (please ensure you mask any c… -
get team information via msg scenarioSummary: im trying to get team information via msg scenario. i tried below block but its not working as expected. Examples of message blocks can anyone help me on the ri…
-
Issue with Where is My Technician Link VisibilityHello, I'm experiencing an issue with the visibility of the Where is My Technician functionality. I added my email address to be able to test the configuration, but I'm …
-
OFSC using Collaboration with plugin's getTokenSummary: Connect to an already instantiated chat using the plugin's getToken. Content (please ensure you mask any confidential information): Good afternoon, in a plugin …
-
Browser multiple tabsDear community team. From the tests that we have performed we have noticed that the backend of the OFS seems to keep track of the details of a user on a single session b…
-
Non-scheduled work orders in our field service getting travel time updates every nightSummary: Non-scheduled work orders/service requests in our field service getting travel time updates every night: Oracle support answer was: “The travel time update is d…
-
How can we default travel time estimate in OFSC?Summary: Hi, How to default travel estimate value and ignore OFSC learned statistics which is currently influencing travel estimates when returning booking options respo…
-
Integer Field Comparison in Validation Rules Not Working as ExpectedHi Oracle Community, I’ve created two custom properties in Oracle Field Service: activity.XX_INT1 and activity.XX_INT2, both set to Integer type. In the validation rule …
-
What is the logic behind the "Street Level Routing" Travel Estimations?Summary: We'd like to better understand how Oracle/Google determine which is the correct Travel Estimation to use when SLR is invoked, as we're not convinced that the tr… -
Oracle field Service Cloud to Oracle project Management IntegrationSummary: Is there any standard integration between Oracle field Service Cloud to Oracle project Management for Project task Assignment and Scheduling. Content (please en…
-
What is the value limit in the filter?About the filter visible on the List/Time/Map screens. I have a created one named "Occurrence Number", where the client can filter several values such as: 5613214, 561…
-
We want to stop users from activating route in OFS in future timeWe want to stop users from activating route in OFS in future time. Is there any configuration that we can change?
-
How to send email to dispatcher when multiple dispatchers are assigned to a bucket?How to send email to dispatcher on activity completion when multiple dispatchers are assigned to a bucket? Scenario: I want to configure a Message Scenario to send an em…
-
Refresh Rate for My Route PageSummary: Hello! Some of our OFS users access the system via a browser. Although there is a Refresh Rate setting in the User Profile, it seems to only affect the Display …
-
Does OFS have a Resource schedule summary to look at staffing future shifts?Summary: A supervisor needs to see a count of how many resources are staffed per shift in an area to know whether to bring in additional resources. Resources may be sche…
-
Is there any documentation for the May Application Deployment 3 as used to have for the Weekly Pack?Summary: Documentation doubt Content (please ensure you mask any confidential information): Hi, I would like to know if there is any documentation for the latest update …Luiz Felipe N M Nogueira 57 views 4 comments 0 points Most recent by Luiz Felipe N M Nogueira Field Service
-
Clarification on 90-Day Activity Retention Period in Oracle Field ServiceSummary: Hi Oracle Community, I’m looking for clarification on how the 90-day activity retention period works in Oracle Field Service (OFS), both in the UI and when usin…
-
How to Handle and Started Activities When Technicians were unable to End themSummary: Hi Oracle Community, In Oracle Field Service (OFS), how should we handle scenarios where a technician starts an activity but forgets to end it, either due to hu…
-
Searching using OFS Internal Activity ID (aid) ValueSummary: Hello. OFS has its own internal activity ID called "aid". I'm working to add this field to the Activities Search or Adhoc Filter, as our middleware occasionally…
-
Screen configuration is shared with User TypesSummary: All new user types added in the fusion field service is with shared screen configuration and not able to create / change a user type with out the shared screen …Mohit Thomas 98 views 10 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service -
can I add URLs as a attachment in oracle field serviceDoes Oracle Field Service provide an option to add a URL as a file attachment? If yes, could you provide relevant documentation or references? Is it possible to create a…
-
can we update the normal activity to multi segmented activity, while adding additional hoursScenario: I have a normal activity with 3 hours of duration. I updated it to 10 hours as per tech requested. My business rule states that, whenever the activity duration…
-
Auto-Routing for On-Call Technicians with automatic route activationSummary: We need some clarification on the auto-routing functionality for on-call technicians in Oracle Field Service. Current Understanding: When an on-call technician …
-
Why are Inventory actions not appearing in the Resource History tab, even though auditing is enable?Summary: Hello, We have enabled the Resource History tab for auditing purposes, and it is successfully capturing most activities across the system. However, we’ve notice…
-
Travel Time - Where is My TechnicianSummary: How to calculate the time of travel that informs the Where's My Technician topic? Here in the image you can see that the technician is in Argentina while the Cl…
-
How to Sync Resources Instances from Maintenance To FFS using acceleratorSummary: As per Business Requirement, we have to sync Resource Instances from the Maintenance cloud to Fusion Field Service (FFS) using Accelerator. But the Accelerator …