Category 283
Discussion List
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"My Route" - how to calculate percentageSummary: What is the numerator and what is the denominator in calculating the percentage on the My Route tile Content (required): Version (include the version you are us… -
Auto-Routing an FA only up to a certain timeSummary: We have FAs that are being auto-routed to resources/field reps from 7:00 am to 4:30 pm so that each field rep would have FAs to work on sequentially based on th…
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Oracle Field Service Login and API domains Deprecation on 23D Update QuestionSummary: Oracle Field Service Login and API domains Deprecation on 23D Update Question Content (required): Good morning! I just have a question on the upcoming Oracle Fi…
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Are all past activities, regardless of its activity status, part of retention?Summary: Hello. Quick questions: When it comes to retention, does it check the status of the activity like pending or started will not be part of it? Or would it be dele…
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Filter: Return all activities currently in SLA JeopardySummary: I'm attempting to build a filter that will return results of Activities that are current scheduled/routed but will miss the SLA in the current position. Content… -
Cancelling an Assigned and Started FA by SupervisorSummary: Good day! I do have a question. Here's the background: A field activity was assigned to a field worker by a supervisor. Field worker "started" the field activit…
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while using linked templates (start-to-finish) allowing us to start 2nd activity without notifyingSummary: while using linked templates (start-to-finish) we tested the use case wherein we started the 2nd activity first and the 1st activity second. the system allowed …
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what is Allow user Feedback?Summary: Content (required): We want to understand – “What is the purpose of the “Allow user Feedback” checkbox on the user type “General” page. We can’t see it in the d…
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Can we extend duration for retaining activity data beyond 90 days in OFSC?Summary: Can we extend duration for retaining activity data beyond 90 days in Oracle Field Service Cloud (OFSC) & if not then what is the way other projects retain such …Alexander Salnikov-Oracle 71 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How to create Estimates directly against a Service RequestSummary: We are looking to create Estimates directly against a Service Request without creating any Child Transactions Content (required): we are looking to create Estim…
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Using 'Limit work by points' - more information requiredSummary: Our Business are exploring the use of 'Limit Work by points' within our configured Routing plans. We have message scenario steps configured to apply a Points va…
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The pending status is not showing in the Exported File and its important to find a way ASAP.Summary: we created custom property for the activity status and not using the standard one. The business is need the status "Pending" by default coming auto without manu…
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How does the Assignment assistant determine the route sequence suggested?I would assume the Assignment Assistant should display the job being moved by the assignment assistant in the most optimal position on routes of the technicians, based o…
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Displacement Report by WorkzoneHello! We need a report with information on the number of kilometers traveled by the Field Resource for each WORKZONE. It's possible?
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What options do we have to secure OFS & make sure it is compliant with identified risk for accessSummary: Looking for better option to enable additional security to secure OFS application. Content (required): We wanted to have additional security while accessing OFS…
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Editing Map View Fields for userSummary: 23B Oracle Field Service Cloud We have a requriement to remove Duration field from being dispalyed to the user in the map View. Can this field be removed from t…Rohine Devi Dhanasekaran-261685 43 views 3 comments 0 points Most recent by Ramaa rao-Oracle Field Service
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Is there any way to apply filter on notification ?Summary: Content (required): Hi folks, We have a requirement that business does not need every notification that is sent out from OFSC. Some lower priority pop up notifi…
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Report on Pending/Unscheduled/Future OrderSummary: in OFS is there any OOTB for future WO. That is to get report on activity that is scheduled in near future Content (required): Version (include the version you … -
An activity in status "Not Done", is there a way to deactivate the URL link the Customer receives?Summary: When the Customer receives the URL link to evaluate the technician’s service and the activity for any reason is “Not done”, the link remains active. Content (re…
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"Your session has expired" prompt is appearing more oftenSummary: The "Your session has timed out" GUI is appearing more often than usual for many OFSC users. Content (required): During the past few weeks we have received seve…Marc Arseneault 23 views 1 comment 0 points Most recent by Jim Altmeyer - Support-Oracle Field Service -
Its Important to know if possible to do Custom Screen as the Equipment list with some differencesSummary: We need to do Custom function such as the Standard inventory Function and adding more functions to instead of using the standard inventory functions as the stan…
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Login and API domains removal on November 3rd, 2023What we are announcing: Removal of the legacy domains https://login.etadirect.com and https://api.etadirect.com on November 3rd, 2023 Summary: Starting on November, 3rd … -
Its Important to know why the added item is not savedSummary: when adding item or expense and click save then get back to the screen again is not saved After clicking Save and get back to this screen again the item not sav…
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Camera - Default ResolutionSummary: When taking a photo in both iOS and Android, the default resolution is very low with a DPI of 96. In some cases this results in a photo that isn't 'sharp' enoug…
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Is it possible to develop custom plugin like this imageSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Why the export is not showing the clock in that's done before and after doing suspend.Summary: we changed the start name to be clock in and end to be clock out, after ending the cycle then click export the system showing only in the export suspend and com…
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Is there a standard OFSC estimation for timelines for a medium and high complexity project ?Summary: OFSC projects range from 5-6 months to even 1-1.5 years depending on various systems involved and the project size and complexity. Does any body have any thing …Hardik Gupta 33 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Handling of scenario where a resource has no work skill restrictionsHi Team, In our client business, Field Resources are flowing from one system and their skills are flowing from another system. So when a new resource is onboarded, it wi…
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Asset Details OFS Standard Plugin ParametersUnable to configure Asset Plugin We have tried installing the latest Asset 360 plugin (23C) and noticed that there is a mandatory parameter called "NodeTypeCodes". Where…
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Only allow Move/Reschedule of activity to Bucket(s) without ability to move to a Technician's routeSummary: Is it possible to allow a Manage user to Reschedule (or Move) an activity to a Bucket without allowing them to move tasks directly to technicians' route? We hav…