Category 283
Discussion List
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How to default a calculated value in OFS property?I have 3 properties open in the work order page in the oracle field service. I want that the data in 3rd property is automatically defaulted by the sum of the data in ot… -
How to sync attachments from Fusion Service to Fusion Field ServiceSummary: Attachments not syncing from Fusion service to Fusion Field Service via the Out of the box Work order accelerator. “wo_attachment” and “wo_photo” are file type …AnuragRajvaidya-Oracle 17 views 3 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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How to Add PDF/Excel Files and Video Attachments to Work Orders in Oracle Fusion Field Service (FFS)Summary: Hello Team, We need to attach Files(PDFs, Excel) and Video Attachments to the work Order in FFS. In FFS, Attachment Property type provides two options: Object S…
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GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Send email to an email ID captured in a custom propertySummary: We have a requirement where we send a one time email to the customer. We want to use Message scenarios to send this email. Content (please ensure you mask any c…
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GUIDE: How to setup OFS for using multi-attachment property with Fusion attachmentsSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove…Dmytro Shurkov-Support-Oracle 597 views 22 comments 4 points Most recent by Sony Bobbala Field Service
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How to get time difference from Start and End time using form elementsSummary: There is ask to to get the difference of time between End Time and Start Time for a form where two date time form fields are getting used. We do not have any va…
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25D Consolidated CI Routing ReportHello @Dima Buldakov As per the release notes of 25D it was mentioned that "Within the Routing Summary tab, only outcomes from resultative runs of the Continuous Routing…
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Request to Hide/Disable Password Fields on Resource Screen in OFS EnvironmentSummary: We are using Oracle Field Service (OFS) with SSO enabled.(Single Sign On) When we add or edit a Resource (technician/dispatcher), OFS displays the fields Passwo…
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Can we use Oracle Guided Learning In Fusion Field ServiceSummary: Hi, We are in the process of implementing Oracle Fusion Field Service for one of our customers and would like to confirm whether Oracle Guided Learning can be i…
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Restricting value upto 10th decimal placeSummary: We are trying restricting value entered to upto 10th Decimal place in form element Content (please ensure you mask any confidential information): Eg. we need to…
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Update inventory notification using message scenario.Summary: Dear Team, There is a customer requirement saying when inventory is updated resource should be notified. As we all know we don't have lunch condition of "Update…
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auto move the unscheduled activities to parent bucket of technician that are in techs non-scheduledSummary: Assigned Activities to the technicians are moved to their unscheduled pool at the end of the day using message scenario if they are left in pending status. Now …
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Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs…Marc Arseneault 113 views 7 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service -
AutoRouting Results ReportSummary: AutoRouting Results Report - Autorouted and Manually Routed Fields Metrics Content (please ensure you mask any confidential information): Hi, We are trying to u…
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Chat events from OICSummary: Hello, Why is there no integration with OFS chat events using OIC? How can we capture those events? Content (please ensure you mask any confidential information…
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Receiving notification on inventory addition or removalSummary: Hi Team, Similar to notification receival when an activity is added to an Technician, do we have an option to receive notification when an inventory is added or…
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REST API : getting no data foundSummary: Response showing no data found in REST API. Content (please ensure you mask any confidential information): Hi Experts, I am new to rest api. I tried to get user…Mainur-Oracle 17 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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We want to restrict being able to enroute to an activity unless it is in the 1st pending positionSummary: There are times that a technician needs to be able to change the order of their route. We are implementing a process to capture a reason when the technician reo…
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Its important to solve this debrief error as couldn't find any solution from the docSummary: how to solve this error "type": "TYPE_ACTION_PARAM", "code": "CODE_ACTION_INVENTORY_TYPE_INVALID", "entity": "inventory", "entityId": null, "actionId": 0, "para…
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How to Trigger “Where Is My Technician” Notification When Technician Clicks En Route?I want to trigger the Where Is My Technician (WMT) notification exactly when the technician taps En Route in the Oracle Field Service mobile application. Since there is …
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how to export the whole parts catalogue using plugin api/ rest apiSummary: Content (please ensure you mask any confidential information): Hi Team, We have a requirement to export the entire Parts catalog that is currently available in …
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Unable to view Organization column in Lead Time Insights Supply Planning CloudSummary: The Organization column is not visible in Lead Time Insights, and there is no option available to add it. This column is required to review supplier information…Sabharinath N V 25 views 0 comments 0 points Started by Sabharinath N V Supply Chain Planning and Collaboration
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Is there a place to check Resource History including Resource calendar changes in OFSC?Hello, I was wondering if there was any way to check the changes history for any ressources in the dispatch console. More specifically in my case, I want to see the chan…
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Can we send an email to customer before 2 days of activity assignment -OFSSummary: We want to send a reminder email to customer before 2 days of technician visit to their place. Means if activity is scheduled for a technician on 27 Nov, custom…
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How do other OFS implementations handle 'On-Call' Shifts that cross midnight?Summary: We're curious how other Users of OFS have setup their 24/7 operations. The way we work is functional, but understanding other implementations might help refine … -
SR creation in Fusion Service from Fusion Field ServiceSummary: We are currently creating Fusion Service Requests from Fusion Field Service using a generic integration user through the hosted plugin. Is there any configurati…
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Direct Link to other Android AppSummary: We have developed a plugin to direct a user to an external Android app using the OOTB functionality - the same that is used to direct a user to the Google Maps …
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Support for Routing Plan to Limit Pending Activities per TechnicianSummary: Hello Team / Experts, We are working to implement routing plan that assign the activities but the routing configuration is allowed in a way that limits assignme…
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Unable to Update Resource Calendar from Non-Working Day to Working Day via APIHello @Dima Buldakov Issue:We mistakenly updated Martin Luther King holiday to 20th Jan 2026 instead of 19th Jan 2026 for approximately 3,000 resources. Through the appl…