Category 283
Discussion List
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Enroute status becoming obsolete or problematic overnightSummary: Scenario: When an activity is in Pending or Started status and not completed on the same day, OFS allows it to be handled the next day due to the "Allow update … -
Using non-submitted property values in visibility conditionsSummary: When a "ABC Activity" checkbox is enabled in a "ABC Call" activity, we want to route the activity to a "ABC Bucket" bucket resource. However, because the checkb… -
How to configure All Day Assist activity?Summary: Dear Team, There is a business requirement stating that the assist activity should be scheduled for the entire day for the technician. However, when we select t…SujaySurendra 22 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Routing must not assign tasks during On-Call shifts, regardless of resource activation.Summary: Documentation and community posts indicate that routing will not assign activities to field resources during an On-Call shift, which is great. However, I have o… -
.Business Rules: Oracle OFSCSummary: GPS updates Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any cod…
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Hide Non-Scheduled Activities when queue.date < resource.CurrentTime nativelySummary: User issue occurring when users are attempting to interact with a Non-Scheduled activity when their queue.date is in the past, they've logged in and the date is…
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oracle field service message configuration End PointSummary: We recenlty have to upgrade the HTTP from 1.0 to 1.1 as per Oracle from 25D , however we are not aware in regards to the below settings that if they are consume…
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Map the login id with newly created custom field for ActivitiySummary: In OFSC, We would like to create a custom field called custom_LoggedInEmail under the activity to automatically store the logged-in user's email. This field sho…
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Till when a de-activated user stays in OFSC. Is there any timeline or it stays forever?Summary: Hi Team, When we de-activate a user in resources tab. Till when it stays there as de-activated. Does it get deleted or removed after any specific time-interval.…Nishant Mahajan 1989 17 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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How to use custom field for mapping between Work Order Area in Service Request and Work Zone Key OFSHello, In our OFS implementation, we want to use a field 'Custom' as the link between Work Zones in OFS & Work Order Area in Fusion Service module. By default, the appli…Nalsoft Pvt Ltd 40 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Possibility of Recalculating delay time for Messages on Add activity triggerHi Team, We have a requirement to send reminder emails to dispatchers if an activity remains unaccepted 20 minutes after its creation. Since our technicians do not use t…Anusree Sahadevan 24 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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How can we update refresh rate at resources level in bulk?Summary: Hi Team, We have a refresh rate property at resource level where we can set the number of minutes and as per this value dispatch console gets refreshed automati…Nishant Mahajan 1989 22 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How to remove edit favorite groups icon from manage screen ?Summary: Hi All , we have a client requirement to make manage screen view only for some user roles. We were able to remove other edit actions from manage liek add activi…
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Set Resource Time zone in new Fusion Field ServiceSummary: Unable to understand from where we can set different time zones for the resources in new Fusion Field Service. Content (please ensure you mask any confidential …
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Message Scenario has upper case function?Summary: I'm working with Oracle Field Service and using message scenarios to send outbound SMS notifications through an external integration. One of the requirements fr…David Viteri 26 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to configure SSO in Oracle Field Service Cloud with Fusion as Identity Provider?Summary: Hello Community, I need to configure Single Sign-On (SSO) for Oracle Field Service Cloud (OFSC). Can Oracle Fusion Applications act as the Identity Provider (Id…
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Can assistant fill time labor/travel hours against parent technician's activitiesSummary: Hi Team, We are setting Assist Relationships. Let's say Tech A is assisting Tech B. Tech B works on multiple activities in a day but Tech A assists Tech B only …
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How to Audit Activities and Configurations in Oracle Field Service CloudSummary: Hi Team, We have a security requirement to get OFSC Activity logs (Which user did what change on an Activity) and also Audit any configuration/resource related …Nishant Mahajan 1989 52 views 5 comments 1 point Most recent by Alexander Salnikov-Oracle Field Service
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Can we have a Technician Assigned to Multiple BucketsSummary: Can we have a Technician/Field Resource Assigned to Multiple Buckets in resource tree. Content (please ensure you mask any confidential information): Version (i…
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OFSC - How to Capture Custom Activity Field Update Event in Message Scenario Launch Condition?I have requirement to capture the custom field update event, let's say Payment success Identifier which is getting updated using custom plugin page and need to trigger m…
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Are OFS Forms (with Data Fields and Form Fields) Supported in Offline Mode?Summary: I want to confirm behavior in offline scenarios particularly for field technicians using the mobile app. Are OFS Forms (containing both Data Fields and Form Fie…
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How to Add Train Stop in Oracle Field Service Activity Details ScreenHow to Add Train Stop in Oracle Field Service Activity Details Screen Like this in Image -
Can we send an email notification on Creating an Appointment in OFS during Launch condition?Summary: Can we send an email notification on Creating an Appointment in OFS during Launch condition? We would like to send an email on submission of an Appointment. Tho…
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How do we create multiple Organization Units in single Organization in Oracle Field Service ?Hello, We've created 3 Organizations in OFS, and are trying to create multiple Organizational Units under them. But, system is allowing us to create an Organizational Un…
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Significado el icono del tiempo del carroSummary: Buenas tardes, 1- ¿Que significa el icono del tiempo del carro? 2- ¿Para que sirve? 3- ¿Dónde se configura? Content (please ensure you mask any confidential inf…
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Custom field added in Form not returned when querying Master Activity ID in multi-segment activitiesSummary: I have added a Custom field(New Meter Reading) to a Form. It's not returned when querying the Master Activity ID in Postman. Question: In Oracle Field Service, …
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How to show Inventory step in workflow only if required inventory exists?Summary: In Oracle Field Service, I have configured a workflow and added Inventory as the first step (see screenshot). What I want: The Inventory step should only be vis…
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Forms data not returned when querying Master Activity ID in multi-segment activitiesSummary: In Oracle Field Service, we are working on multi-segment activities. With each segment, a form is submitted containing a custom property: "New Meter Reading". W…
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Field Service - Routing PlanSummary: Hello Experts, I'm new to OFS and started learning about routing. As part of the testing process, I’ve defined a routing plan and executed it manually. However,…
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How to suppress "Resource does not have enough of inventory required for this activity" alert?Hi Community, In our Oracle Field Service (OFS) implementation, we do not manage inventory within OFS itself. However, some activities are being assigned inventory items…