Category 283
Discussion List
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What is the current retention period for Collaboration chat history?Summary: Does retention of Collaboration chat history match OFS retention limitations defined in business rules (max of 90 days) or is this a separate retention period? … -
Query on Security and Compliance Documentation for Internal AuditHi Team, We are in need of the following documentation for an internal audit of OFSC Application: 1. Latest Vulnerability Scan and Pen Test Report 2.Security Management …Anusree Sahadevan 11 views 1 comment 0 points Most recent by Alexander Salnikov-Oracle Field Service -
Clarification Required on Image Attachments in Planned Service History PluginHi Team, We are encountering an issue with the Planned Service History Plugin integration between OFS and WACS. When a technician attaches an image and completes the act…Anusree Sahadevan 23 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle Field Service
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insight on reports w.r.t customer on OFS dashboardSummary: hey all, i was looking for some help and understanding on below reports to be used in dashboard i had a look at explanation on below dashboard and report links …Digvijay Karasi2 29 views 1 comment 0 points Most recent by Steve Liddy-Support-Oracle Field Service
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Inventory tracking when unused or in custom statusSummary: Hi All, We have the below two client requirements: Q1. First is to send a notification to the resource if inventory is unused (which means it is in the resource…
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Unable to make Start Time and End time Field as Read OnlyWe want to make Start Time and End time Field appear when starting and ending an activity as Read only so that user can not edit the start time and end time while starti…Muhammad Yahya 12 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service -
can we update the normal activity to multi segmented activity, while adding additional hoursScenario: I have a normal activity with 3 hours of duration. I updated it to 10 hours as per tech requested. My business rule states that, whenever the activity duration… -
Enlarge the Checkbox SizeSummary: Dear All, There is a requirement to increase the size of the checkboxes on the form, as they appear too small on mobile devices. Is there a way to adjust the ch…
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End Conference ability in collaborationSummary: Dear All, There is a requirement to end conference. we tested by giving leave conference but it will end conference for particular resource not for all. Please …
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Communication between customer and technicianSummary: Hello good day, through the theme Where's My Technician? Customer can cancel or reschedule the visit via Digital Assistant (ODA). If the Customer wants to commu…Ivan Serafini 22 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Ability to restrict activity drag and drop on dispatch console based on a custom property valueHi Team, We have a requirement where we need to restrict the Move of certain activities based on a custom property. The custom property can have values of either "Parent…
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If an Activity is not started after x minutes the activity move to other technician.Hello Folks, Greetings, I am working with routing plan and trying to implement one functionality with routing plan that suppose one routing plan executed and assign the …
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recurring holiday based on the week number and specific day of the week each yearSummary: we have a requirement to configure a recurring calendar non-working based on the week number and specific day of the week, rather than a fixed date. For example…
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Storing attachments uploaded in OFS for more than 2 yearsSummary: Our requirement is to store files/attachments uploaded in OFSC for more than 2 years. Is it possible to store them in Oracle Autonomous Dadabase. If yes please …Nishant Mahajan 1989 21 views 4 comments 0 points Most recent by Sinha Abhishek-Oracle Field Service
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How to create the org unit for the new organizationScenario : I have two organizations. Supremo power and ACME contractor. While trying to create the new organization bucket for ACME contactor, even upon choosing the org…
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Searching using OFS Internal Activity ID (aid) ValueSummary: Hello. OFS has its own internal activity ID called "aid". I'm working to add this field to the Activities Search or Adhoc Filter, as our middleware occasionally…
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Does OFS have a Resource schedule summary to look at staffing future shifts?Summary: A supervisor needs to see a count of how many resources are staffed per shift in an area to know whether to bring in additional resources. Resources may be sche…
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Move all pending activities to non-scheduleSummary: Hi Team, There is one requirement to move all pending activities at end of day to non-schedule from technician my route page. But we could able to individually …
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How to hide a field in the Activity Identifier based on a resource property?Hello everyone, In the activity details screen, we have a field called "Amount to receive", which shows the value the field resource will receive upon completing that ac… -
Displaying warehouses in the "Inventory List" viewSummary: Requirement: The organizational tree consists of a main bucket and then secondary buckets corresponding to contracting companies. Each contracting company has a…
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Can you use quota to restrict routing, or would using 'Points' be more appropriate?Summary: One of our business processes are reviewing the way that they plan their work and as a part of this they are setting some targets for their workload. Their work…
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OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario?Summary: In OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario? Content (please ensure you mask any confidential information): I have a r…
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Is possible to add a conditionary field to HCM Fusion login page?Summary: Hello community, we have a a requirement to change the log in page, and make a dependency of the visible fields depending of a dropdown list, something like thi…User_OBSDB 1 view 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Human Capital Management
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Issue while reading store procedure output in OIC.Summary: Hi All We are facing an issue while reading Stored Procedure out put in OIC. SP is providing the response as xml tags. But when it is received in OIC the tags a…
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parts catalog deleteSummary: currently it takes 4 hours for OFSC to remove item from parts catalog using REST API . how can we reduce the number of hours or make real time deletion? Content…
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How to get the chatId of existing chats?Greetings, we are currently implementing collaboration chats. Is there a way to retrieve the chatId's of existing chats? Best regards,Julio Sarmiento 12 views 2 comments 0 points Most recent by Rajkumar Kanuparthy-Oracle Field Service
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Does Fusion Field Service simplify Asset Details & Parts Ordering Plugin setup in OFSC?Hello Folks, Looking for insights into an exciting transformation happening in the Field Service space! With the introduction of Oracle Fusion Field Service, does the se… -
Displaying Activities Based on Route StatusIs it possible to create a filter to display only resource activities based on their route status? Example: 1 - Only resources currently active on the route 2 - Only res…Victor Pacheco 23 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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is_day_changed how it worksSummary: We need to know how is_day_changed works Content (please ensure you mask any confidential information): We need to know how is_day_changed works to see if we ca…
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Browser multiple tabsDear community team. From the tests that we have performed we have noticed that the backend of the OFS seems to keep track of the details of a user on a single session b…