Category 283
Discussion List
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How to Follow up RCA details of Performance Degradation issue?Summary: Follow up RCA Details of Performance Degradation Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snip… -
SSO with Microsoft MFA on Android work profile not workingSummary: We are trying to implement Microsoft MFA as login authentication, on the Android "work" profile with Microsoft Intune/company portal, using SAML. Content (requi…
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OFSC Instance cloning possibilities.Hi Team, While do an instance clone in OFSC we can choose to clone either configurations only or configurations and data. If my understanding is right, even if we clone …
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field validation not runningSummary: The required field seems is missing validation Content (required): As the below indicates, the Causal Part is a required field, same as the rest of the three, b… -
How to change a Glossary entry on OFS ?Summary: We'd like to modify a glossary but unable to do so since we do not see option to modify it. We only see export button. We'd like to ask assistance in checking t…Renato Kermentz-Support-Oracle 52 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to configure popups for emergency activities in OFSC?Summary: We are working on "emergency response and repair" use case where in we are trying to configure popups for emergency field activities coming in. Content (require…Juan Cruz-Support-Oracle 52 views 1 comment 1 point Most recent by Juan Cruz-Support-Oracle Field Service -
Is there a way to set a property to null each time an activity is created?Summary: Property reset upon activity suspension. Content (required): Please see the attached doc for an explanation. Version (include the version you are using, if appl… -
How to create a report of user types settings?**This post was created as part of a How to Service Request (SR) Summary of the question: We need to create a report including all the user types in the OFS environment …Gustavo Guarin - Support-Oracle 22 views 1 comment 0 points Most recent by Gustavo Guarin - Support-Oracle Field Service
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Application refresh that should not clear the message errorSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Is there some way to configure some type of Application refresh, or if …
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How to renew the SSL certificate which is close to its expiration date?Summary: Our SSL certificate is about to expire. Where can I download the new certificate and replace the existent one? Content (required): **This post was created as pa…Fernando Parreira-Support-Oracle 72 views 3 comments 1 point Most recent by Fernando Parreira-Support-Oracle Field Service -
Is there a limit to the number of properties that can be added to 'Activity List View Columns'Hi Team, I would like to know if there is a limit in the number of fields that can be added in the activity list view. Also is there any way we can customize the list vi…Anusree Sahadevan 42 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Can a custom property be created of GUI Type 'Date'Hi Team, We had a requirement wherein we had to create a custom date field and update it in the Activity Details screen in OFSC. I could find that we cannot bring a date…Anusree Sahadevan 42 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Button to invoke Plugin to be shown in Activity page menu only for mobile OFSSummary: **This post was created as part of a How to Service Request (SR)** Content (required): " We are working on a solution where we want a button that invokes a Plug…
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Can I change the label of standard properties on OFS ?Summary: We are getting an error in one of our integrations (OFS x Oracle Utilities) due to a mismatch of the activity identifier: appt_number versus apptNumber. Can I c…Renato Kermentz-Support-Oracle 62 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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REPLAY AVAILABLE: Oracle Field Service 23B Release Deep Dive WebinarWATCH THE REPLAY FOR THE OFS 23B RELEASE DEEP DIVE HERE Summary: Product Management reviews new features in the 23B release of Oracle Field Service. Content: Watch our w… -
Adding a Plugin to Dispatchers List ViewHi Team, I was trying to add button with a plugin in the 'Activity List' view so that the dispatchers would be able to view it. I am unable to see the button anywhere in…
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OFS Resource Activity Duration reportSummary: Content (required): Hi Experts, Can you please indicate which subject area in OTBI can provide details about OFS activity resource duration? We have a requireme…
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Travel time seems capped at 30minsSummary: Travel time seems capped at 30mins, not the real travel time Content (required): The travel time between the Activation of the Route and the start of the first …
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URL's Internas OFSCSummary: Hola equipo de Oracle, Quisiera consultar con ustedes si existe una URL adicional a https://amx-res-cenam.fs.ocs.oraclecloud.com/ en nuestro caso, debido que es…
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AutoRouting Results ReportSummary: AutoRouting Results input data and ability to make report modifications. Content (required): I know the "Autorouting Results" report includes all work types aut…
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Where can I find the Instance Id for my OFS environment?**This post was created as part of a How to Service Request (SR) Release: 23.2.1 Summary of the question: While trying to configure an integration between another Oracle…Gustavo Guarin - Support-Oracle 53 views 1 comment 0 points Most recent by Gustavo Guarin - Support-Oracle Field Service
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Is there a guide to setup printers for Field ServiceSummary: Is there a guide to setup printers for Field Service Content (required): Documentation to assist in setting up Printers Version (include the version you are usi…Stephen Johnson-Oracle 42 views 3 comments 1 point Most recent by Stephen Johnson-Oracle Field Service
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Scheduled ReportsSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Is the 'Scheduled Reports' option configured somewhere? Can I add or rem…
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How to delete property value using message scenario?Summary: **This post was created as part of a How to Service Request (SR) ------------------------------ Body------------------------------------ When an activity is sus… -
How Oracle Field Service Works with Different Time Zones?Summary: **This post was created as part of a How to Service Request (SR) We need to understand how field service works with different time zones. Can someone please hel…Fernando Parreira-Support-Oracle 52 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Using Forms to Execute API to Call Other ApplicationSummary: Hi. Can we use FORMS to execute an API to call another application (e.g. C2M) to request validation (e.g. If new meter is already installed on other premises) a…
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Is there a way for a certain property string field to be formatted with color, bold, etc?Summary: Good day guys. I have this warning message from a return validation call and I put it on the Edit Form as a string property (e,g, cm_warning_message). Would the…
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Extending Duration of a Segment of Segementable ActivitySummary: We have setup our activities to have either 4 x 8hrs segments or 5 x 1hr segments. At times we have techs that may need more time to complete, let's say the 1st…
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Can I add property "user_type_id" to Workflow's Step's in the "Show completed when" section?Summary: ------------------- This post was created as part of a How to Service Request (SR) ------------------- Content (required): I want to add property "user_type_id"…
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Team Leader cannot see resources in bucketSummary: Content (required): Team Leader cannot see resources in the bucket. Steps: Login in OFS Click Manage icon on the left side User can see only himself. There is n…