Category 283
Discussion List
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How to add custom property in "exportAvailableCapacityActivitivities" under available capacity?Summary: Export all activities for a capacity category in capacity area. It download a csv. I want to add custom property in csv. Content (please ensure you mask any con…Mohd A. Danish 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Is it possible to edit the "Non-Working Time Warning"-message to make it more visibleHi, Our customer asked us to increase the visibility of the warning message when you try to set the schedule of an active technician to non-working time. There is only t… -
Need to get time zones from OFSC (Config > Display) to populate plugin dropdown for API usageSummary: As an OFSC Plugin Developer, I am currently working on a client requirement that involves retrieving the list of company time zones defined under Configuration …Akhila Sai Yerra 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Exploring Real-Life Use Cases of Oracle Digital Assistant with Oracle Field ServiceHi All, I’m currently exploring ways to enhance the Oracle Field Service Cloud (OFSC) experience by leveraging Oracle Digital Assistant (ODA), and I’m particularly inter…KP Kishan Patel 46 views 2 comments 3 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Unscheduling Crew's Pending Activities OnlySummary: We have a requirement where crews should be able to deactivate their routes even if there are still pending activities assigned to them. However, based on curre…
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OFSC ODA Integration - Data security/privacySummary: The questions are related to the native OFSC-ODA integration for rescheduling/cancelling of activities via "Where's My Tech" chat. Content (please ensure you ma… -
position_in_route is getting changed for an activity without slaWindowStart and slaWindowEnd.Summary: An activity without sla start(slaWindowStart) and sla end(slaWindowEnd), and it was assigned to Tech in position 1 place, and if we are trying to update the dat…
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Different Quarterly update options for OFSSummary: Hi Team, Could you please share the various Quarterly Cohort Upgrade options and their dates for Oracle Field Service? We are exploring the different options th… -
Making changes for accessibility - such as colours.Summary We have a need to re-evaluate accessibility options. Previously, we determined that the only available solutions required modifications at the individual machine… -
Prevent "En Route" Status Activation After a Guard Duty ActivityWe have a use case where we need to prevent the "en route" status from being automatically activated for a technician when the previous activity is classified as a guard…
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Disable Not Done as a Status for Multi-Segment ActivitiesSummary: Dears, We are not using 'Not Done' anywhere in our Solution as it is not relevant to business processes that we have implemented. We have recently been implemen…
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Access to outbound message informationHi, Is it possible access information in real time about to Outbound message and status ? (is there an API for this?). We know Daily Extract but we need something that g…Ariel F. Alaniz 31 views 4 comments 0 points Most recent by Rajkumar Kanuparthy-Oracle Field Service -
Use of NFS technology with Oracle Field ServiceSummary: Please, we want to know if we can use NFS technology with Oracle Field Service. We need to know is it possible to enable it for our instance to make some tests?…Luis Martin Rivera Santiago 43 views 2 comments 0 points Most recent by Sinha Abhishek-Oracle Field Service
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WATCH REPLAY: Oracle Fusion Field Service 25B Release Deep DiveWATCH REPLAY: Oracle Fusion Field Service 25B Release Deep Dive Webinar Summary: Join our live webinar of our quarterly Oracle Fusion Field Service Release Deep Dive Web… -
Identify Electric Vehicle (EV) in Dispatch ConsoleSummary: Hi - We have a mix of vehicle types and want to be able to identify Electric Vehicles in the Dispatch Console. We have hints and filters set up but would like t…
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How to record total activity duration and travel time after suspending an activity?Summary: How to record or get total time spend on the activity once I suspend the activity and original activity status is updated to pending? In suspend scenario, for e…
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Unable to find resource count in quota on a bucketSummary: Resource count is not visible in quota section Content (please ensure you mask any confidential information): As per the document, I have set the work skills, a…
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In Multi segment activity, is it possible to calculate the time to complete automaticallySummary: In Multi segment activity, is it possible to calculate the time to complete automatically, for the remaining segments. "Scenario: I have 3 segments, with a tota… -
By when Field Service 25A April Update release notes will be available?We’ve noticed a recurring issue with the availability of release notes for monthly updates. While updates are made available regularly, the release notes often take seve…
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Please share if any documentation related to OIC integrationSummary: Hi Team, Please share if any documentation related to OIC integration Thanks in advance Content (please ensure you mask any confidential information): Version (…VenkataSowjanya Nichenametla 72 views 4 comments 0 points Most recent by Abhishek Sura-Oracle Field Service
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Not Receiving an eMail with PDF from OFS Scheduled ReportSummary: Hello, This is our first time utilizing the Schedule Report feature from Dashboards since we prefer not to have users access the Dashboard portal directly. Howe…
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Language expression like a regular expression.It's possible to construct a language expression similar to the reg-exp: ^[a-zA-Z0-9_()|áéíóúÁÉÍÓÚñ\Ñ,.;\s/-=]+$ ? I need this for a manual type field, not a property (t…
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REMINDER: CX Customer Connect on Field Service: 4/3 @ 3PM ET!Please join us on Thursday, April 3rd @ 2PM CT/3PM ET for a live interactive session with our CX SE Solution Experts to ask questions & gain more insight on how you can … -
Always enable end button in activity screen in OFSSummary: Our client has a requirement to enable "end_activity" button always, is it possible to do that in OFS? Content (please ensure you mask any confidential informat…
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Run Plugin in background to collect Geo-cordinates of user every minuteSummary: There is a requirement to auto start the activity if the resource is in 50 meter vicinity of the site location. Content (please ensure you mask any confidential… -
Can we access Plugin using APISummary: Can we access Plugin using API. What is the use of Plugin-readOnly Option in Config→Applictaion—>Metadata API? Content (please ensure you mask any confidential …
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How many number of activities can be created using Bulk update API in oracle field service?Subject: Maximum Number of Activities Created Using Bulk Update API in Oracle Field Service Summary: What is the maximum number of activities that can be created and upd…
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Is there any way to include more fields in Edit Required Inventory screen?Summary: I want to add custom fields (such as "Inventory Name" with a text property) to the Edit Required Inventory screen. Is it possible to include custom properties h…
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Why does the routing give a non-ideal sequence?Summary: We are using the Optimization Strategy below since our field resources are working with zone ratios. The ratio itself is effective; however, I'm unclear about h…
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Lower environments access security - Training/Test/DEVSummary: As a Business we have Multiple instances of Oracle Field Service Cloud used for user training, user acceptance testing (UAT) and system development work (DEV). …