Category 283
Discussion List
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Modify inventory_id parameterSummary: **This post was created as part of a How to Service Request (SR) Content (required): Because the Inventory_ID code currently exceeds 9 digits in the Production … -
Graph or report for final status of the messagesSummary: Content (required): A graph or a report is being requested to show the transactionality of the channels of an external system where the final status of the mess…
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Where do I find more information about daily extract(property files export) removal in 22DSummary: Customers are receiving the alert "property files are being deprecated" on applications>daily extract screen and want to know where they can find more informati…Fernando Parreira-Support-Oracle 18 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
How can we classify an activity as Not Ordered using Message Scenario or API?We have a few types of activities in different priorities, we currently separate some of them using the message scenario to mark as unscheduled. It would help us a lot i…Rodrigo Rodrigue.s 31 views 3 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service -
Configuration historySummary: Access Configuration History without using UI Content (required): Is there any way to access Configuration History without using UI? Version (include the versio…
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Email notification for TEMPORARY work skill about to expireSummary: Trigger an email notification X days before a temporary work skill will expire. Content (required): We want to set some work skills with an expiry date ('Tempor… -
How to track who moved resources/buckets on OFSSummary: **This post was created as part of a How to Service Request (SR) Content (required): We would like to find who moved a specific resource/bucket but can not find… -
Manually built ticketsSummary: Is there any way to get the functionality of an assigned work order # on PRE-QUALs rather than just an activity ID? Content (required): Some customer tickets wh…
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Can I use curly brackets "{" and "}" in the body of a message step?**This post was created as part of a How to Service Request (SR) Summary of the question: We are trying to configure a message step in OFS with a body like this: https:/…Gustavo Guarin - Support-Oracle 21 views 1 comment 0 points Most recent by Gustavo Guarin - Support-Oracle Field Service
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What is the usage of Default Value option and Hidden value element on a form?Summary: When I add a Hidden Value element to the form, I see an option of 'Default Value'. What is the usage of Default Value option? Can we use this option to add Prop…
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Activity OrderingHi All, We have a use case, when two activities are assigned to a technician on the same day, the first activity will be moved to the second position and the second acti…
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Item is appearing as Missing Quantity in Oracle Field Service Activity DetailSummary: Resources (Technicians) and Inventory (Parts) from Fusion to OFS is integrated through Service Logistics to OFS integration. However, in OFS Dispatch Console wh…
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Minimum requirements for working with OFS in the technician's mobileSummary: What are the minimum requirements to work with Oracle Field Service (OFS) on a cellular phone ? Content (required): **This post was created as part of a How to …Renato Kermentz-Support-Oracle 1 view 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to quantify the amount of stops in a technician route.Summary: If there is a route where the technician/field worker performs multiple tasks or even work orders in same location, how can we make those look like a single sto…
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The legacy *etadirect.com and the new *.fs.ocs.oraclecloud.comSummary: URL changes have not been yet made in external system Content (required): Actions to take to prepare for OFS Login and API Portals removal Version (include the …
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The activity End Time is available in Daily Extracts but not in other Integration Channels**This post was created as part of a How to Service Request (SR) Summary of the question: In the Daily Extracts configuration, under Applications there are some very use…Gustavo Guarin - Support-Oracle 1 view 1 comment 0 points Most recent by Gustavo Guarin - Support-Oracle Field Service
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Is it possible to retrieve through APIs the history of the Route Activations of a resource?Summary: You want to to check if a resource has activated his/her route in the past (up to 90) days. You want to retrieve such historical information through APIs. Conte…Renato Kermentz-Support-Oracle 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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API response timeSummary: Content (required): What's the average time response for API https://api.etadirect.com/rest/ofscMetadata/v1/activityTypes ? Version (include the version you are…
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Get event data API returns no items but the next page differs from the page parameter.Summary: When executing get event data API, it returned no items in the responses but the next page still differs from the page parameter used in the command. Is it an e…Fernando Parreira-Support-Oracle 1 view 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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How to force technician to capture geolocation on activity start and/or end ?Summary: How to make sure the technician captures his/her geolocation when starting or ending an activity ? Content (required): Customer wants to ensure that the technic…Renato Kermentz-Support-Oracle 1 view 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Can we create a new segment to a segmentable activity after completing the last segment?Summary: Hi Team, I have a segmantable activity of duration 20 hours broken into 4 segments of 5 hours each. At the end of the last segment,I find out that I need a day …
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Request to add custom Language - Spanish ChileSummary: Adding Spanish Chile custom language for OFS App Content (required): Request to add Spanish Chile custom language for OFS App, as instance was showing words in …
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How to create a report for the En route feature**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: We would like to know if it's possible to have a report indicating…Gustavo Guarin - Support-Oracle 51 views 2 comments 0 points Most recent by Gustavo Guarin - Support-Oracle Field Service
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How to enable video call on collaboration?Summary: Content (required): Hi community we are trying to enable the video call option on collaboration group, but having some issues when call other co worker: We conf…
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How to prevent crash/stop responding due to device lack of memory when uploading file images in OFSSummary: When a technician is trying to save multiple images on an activity, OFS crash or stops responding due to lack of available memory. Content (required): When usin…Eduardo Kimura-Support-Oracle 11 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service -
Where to setup the configuration settings for real-time location tracking alert for 'idle-time'.Summary: It is understood that we can enable a setting in OFSC for real-time location tracking which will show the resource trace on the map in a different colour i.e. i…Angelica Enriquez-Oracle 12 views 2 comments 0 points Most recent by Angelica Enriquez-Oracle Field Service
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How do I include a technician's bucket to the "Subject" line of a message scenario step?Summary: I want to include the bucket a technician belongs to in the "Subject" line of the message scenario step I am setting up. Content (required): Version (include th…Jay Aragon - OFS Support-Oracle 12 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle Field Service -
Can a single resource belong to multiple groups/bucketsSummary: Content (required): Requirement to have the same single resource within multiple group buckets. Business Case Scenario – Single resource is the only qualified r…
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Why can't I find the GPS Alerts per Resource Report?Summary: Customer is asking why they can't find GPS Alerts per Resource Report Content (required): I am reading up on OFS documentation and it mentioned the GPS Alerts p…Jay Aragon - OFS Support-Oracle 13 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle Field Service
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When the new feature documentation will be available?Summary: Customers commonly asked about when the new feature documentation will become available so they can prepare themselves to their tests. Content (required): **Thi…Fernando Parreira-Support-Oracle 11 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle Field Service