Category 283
Discussion List
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Expand the width of the columns in Dispatch ConsoleSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): 22D Version (include the version you are using, if applicable): Is there… -
Is it possible to restrict activity movement?Summary: I want to restrict activity movement. Content (required): I need to restrict activity movement by any mean Version (include the version you are using, if applic…Juan Cruz-Support-Oracle 11 views 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service
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Collaboration Group auditingSummary: Looking for a way to audit collaboration groups to ensure users/resources are set up correctly. Content (required): We've recently been adding collaborations gr… -
Collaboration: Location based chat in 22D versionSummary: On the 22D What’s New, the section Map view improvements in location-based broadcasting says: Similar to how it is shown on the Maps page, when searching based …Renato Kermentz-Support-Oracle 11 views 2 comments 0 points Most recent by Elaine Costa Field Service -
Recreate instance comparisonSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): What's the difference between "Recreate From Another Instance with data …
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What is the right way to create an OIC application on OFS ?Summary: I am trying to create a OICS application to send activity update from OFSC to B2B Service. As per the documentation I need to fill Application type (Oracle Inte…Renato Kermentz-Support-Oracle 12 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Scheduled ReportsSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Is the 'Scheduled Reports' option configured somewhere? Can I add or rem…
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Maximum number of characters in the body of messageSummary: **This post was created via How-to Service Request (SR#)** Content (required): What is the allowed maximum number of characters in the body of the message (from…
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API bulk querySummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Which API's would allow the following queries to be made in a massive wa…
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Field Resource Landing page parameterSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): From where should I configure "Field Resource Landing page" as described…
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How can I search for Activity Type using an API?Summary: The search for activities API found here restricts searching on activity fields which do not appear in the Configuration> Business Rules Activity Search Fields.… -
Message sending intervalSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We had a problem in which the message took up to 3 minutes to send to our…
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How can I make the workflow steps appear only after the activity status changes to Started?Summary: The workflow steps for my company's business processes should only appear after the activity has been started. This is to prevent any updates to the activity pr…Shawn Call-Support-Oracle 22 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service
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How to download a daily extract from the past?Summary: A CSV file from my daily extract from Monday is much smaller than normal and it appears to be missing information. I have a team which converts the XML from the…Shawn Call-Support-Oracle 1 view 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service
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Can I restrict map layer visibility by user type?Summary: There are some users who do not need to see certain map layers because it clutters the screen, and others should not seen certain layers. Can they be restricted…Shawn Call-Support-Oracle 1 view 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service
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How can I generate a pdf from the mobile app?Summary: We have a hosted plugin and on one of the functions it converts and downloads the page to a pdf when you click a button. This works when I am logged in via web …Shawn Call-Support-Oracle 2 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service
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How to identify a time slot change through a message scenarioSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We'd like to include the time-slot value in a property through a "message…
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Activity notes plugin in ofsc.Summary: I need a custom plugin in ofsc so that all the notes related to the activity placed at one place under activity details screen. Requirement: Notes capture in of…
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Is it possible to limit routing to only activities that have particular custom property set?Summary: We have a change in our business model where for some activity types we only assign to a worker if the customer has paid and I am looking at how to achieve this… -
How can we change an activity duration before the activity is started?Summary: We want to change the activity duration [length] before the technician has started the activity. This could also be done before the activity is routed to a reso…Marc Arseneault 11 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Is it possible to audit Routing changes/updates?Summary: I know it is possible to run audit/checks to see which user made resource or configuration changes in OFS. However is it possible to run an audit to see who mad…Neil Atkinson 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Server that resolves certificates is it Cloud, where is located?Summary: Query regarding the server certificates and interfaces Content (required): **This post was created as part of a How to Service Request (SR)** Version (include t…
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Showing technician details while getting call from associate in live experience.Summary: Showing technician details while getting call from associate in live experience. Content (required): Showing technician details while getting call from associat…
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Live experience app integration with OFSC app.Summary: Live experience app integration with OFSC app. Content (required): Oracle live experience mobile app integration with OFSC mobile app is possible or not. If pos…
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Is there a way to export the list of resources after you've filtered them by status, type, OFS UISummary: Is there a way to export the list of resources after you've filtered them by status, type, or last login? I don't see an option to export to excel from browser.…
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Is it possible to route activities to on call shifts?Summary: We have a need to schedule jobs to Technician's who have on-call shifts Content (required): Our front office Planning team work from 07:00 - 20:00, these hours … -
Tracking available for Update LocationSummary: Looking for tracking/API capability for Update Location function Content (required): Is there any tracking to the address correction (activity_update_location) …
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Como cambiar una propiedad de tipo texto a que sea listaNecesito cambiar una propiedad existente de tipo texto y cambiar a tipo lista.
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Hosted plug-insSummary: Please advise : - What is the amount of hosted plug-ins that OFS allows to upload? -What is the maximum size of each plugin? Content (required): Version (includ…
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How can dispatchers/operators set an Activity as Not Done?Summary: I'm trying to configure "Not done" standard action screen for an specific UT **This post was created as part of a How to Service Request (SR) Release: NA Summar…Juan Cruz-Support-Oracle 1 view 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service