Category 283
Discussion List
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Communication between customer and technicianSummary: Hello good day, through the theme Where's My Technician? Customer can cancel or reschedule the visit via Digital Assistant (ODA). If the Customer wants to commu…Ivan Serafini 22 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Ability to restrict activity drag and drop on dispatch console based on a custom property valueHi Team, We have a requirement where we need to restrict the Move of certain activities based on a custom property. The custom property can have values of either "Parent…
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If an Activity is not started after x minutes the activity move to other technician.Hello Folks, Greetings, I am working with routing plan and trying to implement one functionality with routing plan that suppose one routing plan executed and assign the …
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recurring holiday based on the week number and specific day of the week each yearSummary: we have a requirement to configure a recurring calendar non-working based on the week number and specific day of the week, rather than a fixed date. For example…
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Storing attachments uploaded in OFS for more than 2 yearsSummary: Our requirement is to store files/attachments uploaded in OFSC for more than 2 years. Is it possible to store them in Oracle Autonomous Dadabase. If yes please …Nishant Mahajan 1989 23 views 4 comments 0 points Most recent by Sinha Abhishek-Oracle Field Service
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How to create the org unit for the new organizationScenario : I have two organizations. Supremo power and ACME contractor. While trying to create the new organization bucket for ACME contactor, even upon choosing the org… -
Searching using OFS Internal Activity ID (aid) ValueSummary: Hello. OFS has its own internal activity ID called "aid". I'm working to add this field to the Activities Search or Adhoc Filter, as our middleware occasionally…
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Does OFS have a Resource schedule summary to look at staffing future shifts?Summary: A supervisor needs to see a count of how many resources are staffed per shift in an area to know whether to bring in additional resources. Resources may be sche…
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Move all pending activities to non-scheduleSummary: Hi Team, There is one requirement to move all pending activities at end of day to non-schedule from technician my route page. But we could able to individually …
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How to hide a field in the Activity Identifier based on a resource property?Hello everyone, In the activity details screen, we have a field called "Amount to receive", which shows the value the field resource will receive upon completing that ac…
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Displaying warehouses in the "Inventory List" viewSummary: Requirement: The organizational tree consists of a main bucket and then secondary buckets corresponding to contracting companies. Each contracting company has a…
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Can you use quota to restrict routing, or would using 'Points' be more appropriate?Summary: One of our business processes are reviewing the way that they plan their work and as a part of this they are setting some targets for their workload. Their work…
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OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario?Summary: In OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario? Content (please ensure you mask any confidential information): I have a r…
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Is possible to add a conditionary field to HCM Fusion login page?Summary: Hello community, we have a a requirement to change the log in page, and make a dependency of the visible fields depending of a dropdown list, something like thi…User_OBSDB 1 view 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Human Capital Management
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Issue while reading store procedure output in OIC.Summary: Hi All We are facing an issue while reading Stored Procedure out put in OIC. SP is providing the response as xml tags. But when it is received in OIC the tags a…
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parts catalog deleteSummary: currently it takes 4 hours for OFSC to remove item from parts catalog using REST API . how can we reduce the number of hours or make real time deletion? Content…
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How to get the chatId of existing chats?Greetings, we are currently implementing collaboration chats. Is there a way to retrieve the chatId's of existing chats? Best regards,Julio Sarmiento 13 views 2 comments 0 points Most recent by Rajkumar Kanuparthy-Oracle Field Service
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Does Fusion Field Service simplify Asset Details & Parts Ordering Plugin setup in OFSC?Hello Folks, Looking for insights into an exciting transformation happening in the Field Service space! With the introduction of Oracle Fusion Field Service, does the se… -
Displaying Activities Based on Route StatusIs it possible to create a filter to display only resource activities based on their route status? Example: 1 - Only resources currently active on the route 2 - Only res…Victor Pacheco 19 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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is_day_changed how it worksSummary: We need to know how is_day_changed works Content (please ensure you mask any confidential information): We need to know how is_day_changed works to see if we ca…
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Browser multiple tabsDear community team. From the tests that we have performed we have noticed that the backend of the OFS seems to keep track of the details of a user on a single session b…
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MIME type to the file property in Oracle Field Service so that it supports the CSV files as wellWe have a use case requiring CSV files to be added as attachments, but the file properties do not list a supported MIME type for CSV. If anyone has a workaround or exper…
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Unusual Blue Line Seen on OFS Dispatch ConsoleSummary: A sky-blue line is appearing on the OFSC Dispatch Console for a specific user, while it is not visible to others. We were unable to reproduce this issue from ou…
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How to load map layers?Hello! I would like some supporting documentation to understand how to load map layers in TOA? What format should they be? Can they be loaded via the API? What is the be…Rocio Ferrer 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Regex in a property resets after pressing enter for next lineSummary: Regex resets after new line in property Content (please ensure you mask any confidential information): We are using a regex inside a property which checks that …Nektarios Spanos-Oracle 2 views 1 comment 0 points Most recent by Nektarios Spanos-Oracle Field Service
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Language translation for pluginSummary: The plugins are created in English. How to make plugins multilingual for users ? Content (please ensure you mask any confidential information): OFSC provides OO… -
Fusion Field Service - Users created in FFS without External IDSummary: For an already existing user in Fusion, we have added the field service technician resource role, and followed the instructions as per below documentation https… -
How to Handle and Started Activities When Technicians were unable to End themSummary: Hi Oracle Community, In Oracle Field Service (OFS), how should we handle scenarios where a technician starts an activity but forgets to end it, either due to hu…
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Support for "OR" Conditions in Custom Filters for Oracle Field ServiceI would like to inquire whether Oracle Field Service currently supports creating custom filters that use OR logic between multiple conditions on custom properties. Speci…
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OOTB option to provide a label to a hyperlink instead of the complete URL clicking which navigatesThe requirement is to create a hyperlink within the Resources page such that clicking to which the URL is opened. Currently the approach used is creating a property with…