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Issue with Assigning Privileged Admin Access in Oracle Field Service (Production Instance)

in Field Service 1 comment

Description:
We followed the instructions provided in the Oracle Field Service documentation to add a new user with administrative privileges. (

https://docs.oracle.com/en/cloud/saas/field-service/faqaa/t-add-new-user-to-cloud-account.html)

However, the user is receiving "Emergency Admin Access" instead of the intended "Privileged Admin Access." As a result, we are unable to perform project configurations in the production instance.

Confirmation Needed:

  • Please confirm if the issue is related solely to Cloud Console user and role management, and not specific to Oracle Field Service configuration.
  • We would like to know the necessary actions required in Cloud Console to assign the correct access level.
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