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Field Service
Discussion List
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Can We assign Multiple Roles to Single User in FFS ?Summary: We have a requirement where one user handles both the roles of Manager and Technician. How can we achieve this in FFS to assign the Manager+Technician Role to a… -
OFS Service Consola not show option "Apply Monthly Application Deployment" in Test EnvironmentsHi, I have the following question in case someone can help us. In OFS Service Console we have the following environments: In the production environment we see the follow… -
How to disable Assignment Assistant after 25DHi, after the release of OFS 25D the user noticed that when they move one non scheduled activity to one worker by drag and drop it appears the tab below. Reading the doc… -
Oracle Fusion Field Service Geocoding – Coordinates Not Found for Valid US AddressesSummary: Hi All, I’m facing an issue with Oracle Fusion Field Service Geocoding and wanted to check if anyone else has encountered something similar. I’m passing valid U…
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OFSC plugin development-Attachment download issue in hosted pluginSummary: In the Oracle Field Service Cloud (OFSC) mobile application, attachments uploaded through standard forms are downloaded successfully. However, when an attachmen…
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Use Assignment Assistant On Dispatch Console option is not availableSummary: Hi Team, We used to have "Use assignment Assistant on Dispatch Console" option in activity management options in user type general settings. We disabled it to s…
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Restricting user from creating assist activity using drag-dropSummary: Hi Team, We have a business requirement to have a user who will only have View Only access. So, we created a user type (View Only) and restricted most of its ac…
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Issue Using Service Connections and SDPs in Plugin developed in VBCS using OFS RESTAPI CallsSummary: Hello Team, We are developing a hosted plugin using Oracle Visual Builder Cloud Service (VBCS) that consumes OFS REST APIs. In VBCS, we have configured Service …
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Creating repeating assist activity through ApiSummary: We are exploring the option of building teams with assist activities. Assist - teamwork activity can be created from the application . In the application, there…
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Populating number of days left based on a future dateSummary: Hi Team, We have a property where we store a date. Let's say date in in future i.e. 31st December. Based on this date we want to populate number of days left i.…
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Ad hoc filters in the Dispatch Console behave differently starting from release 25DSummary: Starting from the OFS 25D release, ad hoc filters behave differently. For example, in an ad hoc filter containing two different fields, if one of the fields was…
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Information on native Service Logistics connectionSummary: Customer uses the integration between Oracle Fusion Field Service and Service Logistics. Recently, we have started seeing below message from 25D (or 25C). Could…
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Resource Hierarchy missing from Resource TreeSummary: Hi Team, We were able to see resource hierarchy in resource hint and suddenly it disappeared. We could not find any setting to enable disable it. Is there some …
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Property's name of geolocation pin in dispatch console's mapThere was an error rendering this rich post.
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Can you delete Inventory from OFSC without knowing a resource/external ID?Summary: Searching for options of inventory cleaning and in support of audits, to be able to delete OFSC inventory if you do not know what all resources have the invento… -
Edit Launch Condition not refreshing UI after inventory installationSummary: Hello, We have an Edit Launch Condition configured based on inventory installation to control the visibility of a section on the Activity Details screen. After …
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Issue While Saving/Publishing Form in OFSCSummary: We are unable to save or publish updates when editing translations for an existing OFSC form (16 MB in size), and we cannot remove or add any properties or fiel…
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Routing Assigns Activities Next Day with Midnight Time to Current DaySummary: We have some activities that are being scheduled with future date and defaulted with midnight by C2M. Below are the highlighted samples with 12/16/2025 12:00 AM…
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Has anyone successfully used inventory properties in message scenarios to set an activity propertyWe need to validate that inventory items have been added to activities after creation and would like to use a filter highlight activities that have missing inventory doe…
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Need to show inventory list details of a resource through message scenario (email)Summary: Hi All, there is a requirement to send an email to the resource every morning with the information in his inventory. We have set up the launch condition as rout…
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Does Debrief Plugin work in offline mode?Summary: Customer has requirement to install Debrief plugin (link below) in Fusion Field Service. The technician performing this activity may be in remote warehouse area…
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How to default a calculated value in OFS property?I have 3 properties open in the work order page in the oracle field service. I want that the data in 3rd property is automatically defaulted by the sum of the data in ot…
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updating past dated activity via pluginSummary: Hello All, I’m using resource usage plugin and I’m trying to update the start time captured for an individual. The activity is 3 days in the past. While trying …
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Long duration activity questionSummary: Is it possible to create a long duration activity without OFS pushing a fixed lunch time activity? Content (please ensure you mask any confidential information)…
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Configure Retry mechanism for out bound REST API which is calling a third part application.Summary: Hi We want to configure Retry mechanism in case of technical fault for out bound REST API which is calling a third part application. We got this below link : ht…
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Assigning same routing profile to multiple buckets automaticallySummary: Hi Team We have a requirement to assign same routing profile to multiple buckets. Please suggest how can this be achieved automatically. Couldn't find API to as…
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How does Oracle CX Field Service calculate Named User licenses?Summary: Understanding how Named User licenses are calculated in Oracle CX Field Service Content (please ensure you mask any confidential information): We are trying to …
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We would like to know if there is a better way to force a reprocess of a day that is more practicalSummary: We have been using a way to this task according to an Oracle documentation shared, however althrough it does work, for a bigger amount of data (such as 50GB ex.…
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Integration between Oracle Projects and Oracle Fusion Field ServiceSummary: Content (please ensure you mask any confidential information): Hi Team, We are exploring the integration between Oracle Projects and Oracle Fusion Field Service…
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Why routing plan comparison gives 50% assurance for morning run 2Summary: I routing run report if we click on comparison and compare 2 reports then in parameter column there is one row for Assurance for morning run 2 it is 50% and for…