Field Service
Discussion List
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Routing Plans - 'Use Resources outside the Bucket' featureSummary: In our scenario, we have a routing profile that is assigned to multiple buckets with a routing plan that has the 'Use Resources outside the Bucket' configured -… -
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OFSC Netsuite integrationSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to add new internal type activities to the resource to block available capacity?Summary: showBookingGrid API returns timeSlots as available regardless there is an Internal activity assigned to the timeSlot, when the internal activity has been create…
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Cancelling Mass/Repeating Activities - Self-Assign EnabledSummary: I'm not 100% sure if this a defect or expected behaviour. Our resources are typically configured with Self-Assign of a single bucket, this allows them to view a…
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Schedule multiple activity with same start timeHello All, We are integrating Oracle WACS (Work and Asset Cloud Service) with OFS to manage work orders for crews. Work orders will be created in WACS and will be pushed… -
Multiday Activity Support for Debrief PluginSummary: Multiday Activity Support is not available for the OFS Standard Debrief Plugin Content (please ensure you mask any confidential information): Current Standard D… -
Adding Service Logistics in existing B2B REST ApplicationSummary: Content (please ensure you mask any confidential information): We currently have OIC integration with Oracle B2B defined as REST/SOAP Application. In our next r…
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In Field Service Cloud, how to invoke Google Maps suggestionsWe are having issues when the Technicians are using the "Navigate" option on the app, instead of sending the co-ordinates, we are now sending the address : Number, stree…
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OFS Completed FAs to be sent over again to OIC (integration layer) due to outageSummary: Hello. Last Thurday (10/26), there was an outage in our OIC area (OIC is our integration layer between C2M and OFS). When C2M requested the FA and OIC was down,…
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Display the Enroute time in an activity fieldSummary: Capture activity Enroute time so it can be displayed in the activity details screen. Content (please ensure you mask any confidential information): In customer … -
Are the legacy URLs login.etadirect.com and api.etadirect.com already deprecated as of November 3?Summary: Hello - I was just wondering if the legacy URLs login.etadirect.com and api.etadirect.com are permanently cease to exist today, November 3rd, 2023? Reasons I as…
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Set capacity categories on resources in OFSCContent Hello there I need information how can we to set capacity categories on resources in OFSC application. Can we do it using Capacity Management API? Regards, Prash…
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Moved: We need to restict data access for other BUThis discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle -
Activities assigned by manually running a routing plan trigger undesired message stepSummary: Activities are tagged with "Do Not Reassign" when they are assigned to resources by a routing plan that was manually run by a dispatcher. Content (please ensure…
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How can we generate an activity along with inventory within "install" or "customer" poolSummary: Has anyone tried to create an inventory along with an activity creation? Content (please ensure you mask any confidential information): How can we simultaneousl…
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como se puede hacer para ver la propiedad [calendar_days_from_activity_booking]Buenas, como se puede hacer para poder ver la propiedad: Dias del calendario de reserva de la actividad [calendar_days_from_activity_booking] si se puede ver desde los F…
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Impacts of activating the "Allow update activities and offline sync after overnight ..." flagSummary: What can be the impacts of activating the "Allow update activities and offline sync after overnight within the following number of hours" flag in an environment…
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Oracle Field Service - custom pluginsSummary: When using OFSC application when connected to VPN some of the features like maps and custom plugins are not working. Please let us know whether OFSC has any lim…
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When using Get activities Rest API is there a way to use a wildcard in the parameters?We are using the Get activities REST API (https://docs.oracle.com/en/cloud/saas/field-service/cxfsc/op-rest-ofsccore-v1-activities-get.html) and trying to see if there i…
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Its Important to know how to handle and solve this "Address is not resolved"Summary: We added this full location to the resource location and the map cannot get it "Haramain Road, Al Nakheel District, Jeddah 21483, Saudi Arabia"
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Multiple API calls being made from OFS Custom PluginSummary: Hello, We have created custom plugins for OFS and are using some REST APIs to get and post data, However we are facing an issue, that the plugin is making multi…
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Saving an Ad-Hoc filterSummary: When a user creates an Ad-Hoc filter, is it possible for that specific user to save the Ad-Hoc filter so it can be used again later? Content (please ensure you …
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Certificate Renewal for SAML Login PolicySummary: Customers want more information about the message "Replace OFS Metadata by December 6, 2023"Fernando Parreira-Support-Oracle 64 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle
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Assigning an activity to resources a particular resource type only when it is preferredHi Team, We a particular Resource Type called In-House-Engineer (IHE) . The resources of this resource type should be assigned activities only if they come as 'Preferred…
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How to make immediate updates on the Parts Catalog using the REST API services?Summary: Hi there. Based on the documentation, Part Catalog REST API takes up to 4 hours to apply the incremental updates on the system Parts catalog. I was wondering if…
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Its important to know how to access API for "add to installed" of "required inventory"Summary: We need to know from where can get API for add to installed of required inventory as mentioned in this doc we cannot find it "https://docs.oracle.com/en/cloud/s…
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SSO with Microsoft MFA on Android work profile not workingSummary: We are trying to implement Microsoft MFA as login authentication, on the Android "work" profile with Microsoft Intune/company portal, using SAML. Content (requi…
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Ability for Technician to have a solution for massive Photo UploadsHi, Ability for Business to have a solution for massive Photo Uploads to be taken care by Technician Mobility app where Number of Pictures can range from few to thousand…
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Is there a dedicated API for User Types?Summary: Hi there. Just wondering as I was checking the REST API for Oracle Field Service documentation and I didn't see any dedicated API for User Types, is that right?…