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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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How to move resources from root organization to an internal organization in OFS?In Oracle Field Service we have the following resource tree: Root / parent Organization Unit: Parent_OrgUnit Internal Organization Units (created by us): InternalOrg_A, … -
can we hide Route option for user types from Dispatch console?Summary: We need to hide/restrict ROUTE option from Dispatch console to restrict user to route to other user. Content (please ensure you mask any confidential informatio…
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prevent dispatcher-managed on-call schedules from being overwritten by HCM FFS IntegrationSummary: Hi Community, We are using the out-of-the-box HCM to FFS Worker Availability integration accelerator and have run into a gap we'd like the community's input on.…
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Only see one activity in Activity ListSummary: Hello! Our client wants the field technician to be able to see one and only one activity on the Activity List, regardless of how many activities are assigned or…
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Preflight/Options HTTP call in rest api from custom pluginSummary: We have a custom plugin and are making multiple REST API calls to OFSC to fetch and update data. We can see in the browser's network tab that for all fetch api …
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Dispatch console resource hierarchy cleanup after Instance RefreshSummary: Hi Team, We have resource hierarchy created in our lower test instance. Hierarchy is not accurate. We have to create fresh hierarchy i.e. resources data in the …
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Can we Modify Activity Segment End/Not/Cancel/Suspend Screens in Oracle Fusion Field Service?Summary: Modify Activity Segment End/Not/Cancel/Suspend Screens to put more ootb, custom fields and put validations and warnings based on fields like - "Segmentable Acti…
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How are WACS questionnaire service history forms displayed on OFS activity?Summary In WACS-OFS accelerator 25.10, admin sync integration creates WACS questionnaire service history as OFS forms. The release notes describe the form creation but d…
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Deactivate user from Hosted Named User MetricsTo deactivate users from HNU Metrics report, we have received the link https://docs.oracle.com/en/cloud/saas/field-service/faadu/t-activate-deactivate-delete-user.html W… -
Oracle Field Service Dispatch Console crashing - Recurring RESULT_CODE_HUNG ErrorUsers are experiencing recurring unresponsive page errors (RESULT_CODE_HUNG) in the Oracle Field Service Dispatch Console application, regardless of the browser used. We…
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How Not Done status of any activity in FFS is handled in WACSSummary: We are currently implementing the Oracle Fusion Field Service (FFS) and Oracle Utilities Work and Asset Management (WACS) integration using the Oracle Integrati…
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Unable to Create REST/SOAP API Application – "Field Service API" Option Not AvailableHi Experts, I am trying to create a new application in Oracle Field Service for REST API authentication. According to the Oracle documentation, when creating a new appli…
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When accessing Resource Type task via Setup and Maintenance, "Key Not Found" error is encounteredSummary: We have enabled Redwood Fusion UI for Field Service configurations including Resource Type. When accessing Resource Type task via Setup and Maintenance in Fusio… -
Bulk Update of Resource Location in Oracle Fusion Field ServiceWe want to update the Resource Location for multiple resources in Oracle Fusion Field Service through Oracle Fusion. Is there a supported bulk update method, such as an …
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What kind of orders can be seen on the "my route" page?Summary: When viewing activities on the Oracle Fusion Field Service "my route" page what types of activities can I see. Example: Scheduled, Completed, Canceled, etc.
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Restoring Activity Type colors in the "My Route" page (Release 26B)Summary: Hi everyone, We are currently working with the 26B release and we noticed a significant visual change in the "My Route" page (Mobility / Core Application). In t…
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Can i call a soap api from OFSC hosted pluginSummary: I am trying to call a Fusion finance SOAP API from my OFSC plugin code using JS fetch/ajax . Is it possible ? i read that not possible on hosted plugins as ther…
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Ability to see completed activities on My Route PageSummary: Hi Team, When we complete an activity in OFSC, data from OFSC flows to source system for validation. We have a custom property named "Status_Validation". When a…
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Need to authenticate REST API for Oracle Fusion Field Service Cloud Service - ChatsSummary: I cannot authenticate REST API for Oracle Fusion Field Service Cloud Service - Chats REST Endpoints. How to set up JWT auth? Content (please ensure you mask any…
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FFS Activity Rejection Process for Bucket/Dispatcher Assignment HandlingHi Team, We would like to understand the recommended approach in Oracle Fusion Field Service(FFS) for activity rejection scenarios. Current hierarchy: Parent Bucket→ Buc…
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How can the Debrief be opened for completed activities without showing a critical error?How can the Debrief be opened in read-only mode when the activity status is Completed? Currently, a critical error is displayed. The requirement is that when the activit…
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updating past dated activity via pluginSummary: Hello All, I’m using resource usage plugin and I’m trying to update the start time captured for an individual. The activity is 3 days in the past. While trying …
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Native Integration between Fusion Service and Field ServiceHi Team, This is a continuation of my previous question regarding Fusion Service to FFS native integration: https://community.oracle.com/customerconnect/discussion/comme…
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Pro Tip - Escalations and Manager Requests in Oracle SupportThis Pro Tip provides guidance on how to request management attention for a service request (SR) within Oracle Support. The escalation process is designed to ensure that…
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How can I delete an On-Call shift schedule? A user accidentally put himself oncall with no end dateSummary: How can I delete an On-Call shift schedule? A user accidentally put himself on-call every day with no end date. I do not see a way to delete the shift by indivi…
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Routing savings Dollar ValuesSummary: Remove the savings dollar values or fix them to Zero (0) Content (please ensure you mask any confidential information): The routing summary screen displays doll… -
Forms PDF – How to Render Checkbox as Checked in HTML Template?Hello, I’m currently testing the 25C Forms PDF functionality for an upcoming customer demo and had a question regarding adding a checkbox in the HTML template. I couldn’…
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Oracle Field Service Cloud Integration with Google CalendarSummary: Business needs to integrate Oracle Field Service with Google Calendar. Based on the documentation, there are Google Calendar Adapters in Oracle Integration Clou…
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Deleting Resource TreeSummary Is there a way to Delete resource TreeContent We have migrated our build from Dev env to Test env. As it was dev env so there are lots of resources in our Resour… -
"User do not have permission to perform this operation" in Collaboration APIHi, we are trying to use the collaboration API to interact with chats from an external application. We have defined the application: We obtain the token: And when we try…