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Field Service
Discussion List
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How the Data is storing in the History Table in APEX:WFMADMIN.VFQ_WFM_ACTIVITY_HISTORYSummary:Hi Team, Can you please let us know and guide us how the Data is storing in the History Table in APEX:WFMADMIN.VFQ_WFM_ACTIVITY_HISTORY in Oracle Field Service. … -
message Scenario Placeholder for Activity end time when it crosses midnight.Summary: We use message scenarios to interface data over from Field service to Service Cloud. Currently when an activity is completed in field service a message is trigg…
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How to get Debrief Plugin code in 25A.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Resource Type is being grouped During Edit ResourceSummary: Hello! When I add a new resource, the entire list of Resource Types (Field Resource Role) appears. For example, I picked and saved 'PW - Refuse' for User A and …
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Using DKIM to authorize and authenticate emails from Oracle Field ServiceSummary Oracle Field service doesn´t support DKIMContent Hi, At this time, our company is using the OFSC email channel to send notifications to our customers about their… -
How to enforce users to complete DebriefSummary: How to enforce Technicians to complete the Debrief before using the Debrief Plugin, before completing the Activity? Since after activity is completed, the users… -
Sharing truck in OFSSummary: We would like to have Inventory locations in OFS independent of Technicians / Resources. Content (please ensure you mask any confidential information): In OFS, …
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Oracle field Service - RoutingRouting assign task to technician at 5:40 Pm were technician work schedule hours from 9AM to 05:30 Pm. Is there a way to fix this in routing. Thank you.
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Can a user define the new asset number while splitting the asset?When we split an install based asset the newly created asset used a different numbering convention, adding an additional digit to the asset number.Can a user define the …
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Leverage the sandbox feature within the OFSC Dev EnvironmentSummary:Hi Team, We currently have access to the OFSC dev environment for development purposes, but we lack a dedicated test environment to properly validate our changes…
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Can we restrict Technician / Resource to activate their route on "Home Location"Summary: Hello, We are working on a very strange requirement coming from customer that they are observing some of the Resources / Technicians are Activate their route ev…
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How to display the values of an enumeration property in sorted order?Summary: We have a requirement to display the values of an enum property in sorted order. Values are 30,60,90,120,150,200,230. By default, it gets displayed in the order…
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debrief plugin from field service to MaintenanceSummary: We have use case, we have to record debrief information from OFS and push it to Maintenance cloud. how to acheive this using OFS - Maintenance Accelerator . Con…
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Update method in Oracle field service Plugin is not workingSummary: I am on the route page of a technician, and there is a plugin button. When I click it, it will show all non-scheduled activities. I want to update an activity u…
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Hiding Actions Menu from Dispatch ConsoleSummary: Is there a way to hide or remove the highlighted menu options (Print Route, Export, and Book Activity) from the Actions dropdown in the Dispatch Console page? W…
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iPad Barcode Scanner functionality not working after 25ASummary: Has anything changed in 25A that may have affected our iPads, when clicking barcode button, the camera does not appear I am able to click barcode button on iPho…
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bundle option is not workingSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Can i call a soap api from OFSC hosted pluginSummary: I am trying to call a Fusion finance SOAP API from my OFSC plugin code using JS fetch/ajax . Is it possible ? i read that not possible on hosted plugins as ther…
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Oracle Fusion Field Service IntegrationsSummary: Is there a document that clearly shows the native integrations that Oracle Fusion Field Service supports and what is not supported and still requires OIC layer.…
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Activity History shows random 'Route Updated' actionsSummary: In the screen capture below, there are Route updated actions that predate the creation of the activity - I have never noticed these before. The sync error is al…
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Automatic Routing of bundled activities in OFSSummary: "Unable to fit bundling policy constraints" - Error in Routing Run Content (please ensure you mask any confidential information): Requirement: We have a require…
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How can I Create Collaboration Group?Summary: I am trying to create Collaboration group Subsystem>Collaboration>Click on (+) Sign I do not have "Collaboration with groups" specific to my organization. How d… -
Using a 'Geolocation' property when creating an activity manually in OFSSummary: I believe the answer is no, but… Is it possible, using only OFS configuration, to take the coordinates supplied in a 'Geolocation' property that's populated whe… -
In OFS my work order operation type changes from outside to inside after part installSummary: Why does this happen i changed the operation type to be outside, but after installing parts it flips to inside. I want it to stay as Outside. Content (please en…
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How to Restrict the inventoryList Return to a Specific Activity ID Using the Plug-In API Messages?When using the Plug-In API Messages, the data is received through the open method. The identified issue is that the inventoryList is returning inventories that do not be…
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Error while ordering parts for van replenishmentI attempted to order parts from the technician in OFSC, but the system is displaying an error message. I've verified all the configurations, and everything appears to be…
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Single user managing dispatch and debrief functionsSummary: We have a requirement where a user logs into the Dispatch Console to build the day's route and in the 2nd half goes out to work as a Technician. Content (please…
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How to integrate APEX DB Table:VFQ_WFM_ACTIVITY_HISTORY in Daily Extract for Reporting in OFSCSummary: Hi Team, We have APEX DB Table: VFQ_WFM_ACTIVITY_HISTORY where Old Value and New Value column present. Kindly let us know how to integrate APEX DB Table: VFQ_WF…
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Time to send notificationsSummary: Good morning, How long does it take to send 1K message scenarios at the same time? Are they sent in batches or all together? Greetings. Content (please ensure y…
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REMINDER: CX Customer Connect on Field Service 3/6 @ 3PM ET!Please join us on Thursday, May 6th @ 2PM CT/3PM ET for a live interactive session with our CX SE Solution Experts to ask questions & gain more insight on how you can dr…