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Field Service
Discussion List
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Resource history is not shown when resource type is Manage/Dispatch/Admin?Summary: Dear Team, On the resource screen we see resource history at each resource level. I noticed that when resource type is "Manage/Dispatch/Admin" we cannot see res… -
Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it…
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Hide Non-Scheduled Activities when queue.date < resource.CurrentTime nativelySummary: User issue occurring when users are attempting to interact with a Non-Scheduled activity when their queue.date is in the past, they've logged in and the date is…
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Identifying a sales opportunity in OFSSummary: Is there an example or template currently available for field technician to identify a sales opportunity from OFS button/form that is then integrated with Sales… -
Routing Error - Improper Cost ConfigurationSummary: When i tried to schedule an activity from non scheduled pool using routing i have received an error - Improper cost configuration. Could you please help to unde… -
Replace dot icons in map view with arrowsIs it possible to replace the dots (balls) displayed in the dispatch map view, which tracks the locations the resource has passed through and stores the time with an arr…
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Oracle's recommendation to migrate Plugins and Other Configurations from One Instance to Another.Summary: Hi Team, We want to understand Oracle's recommendation to migrate configuration like Plugins, Properties, Message Scenarios, Activity Types etc. from lower inst…
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Adding a button in the 'Complete activity' layoutSummary: We would like to add a button element (external application plugin with URL) in the 'Complete Activity' layout, but OFSC doesn't allow it. Content (please ensur… -
Disadvantage when querying a table-type property via REST (using XSLT transformation)Hello! When querying for an activity using the REST API "Get an activity," we are encountering issues with the value of a table-type property (using XSLT transformation)…
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GPS Updates to OracleSummary: . Business Rules: Oracle OFSC & HS • What are the business rules that are set up in terms of how Oracle polls the device? • What are the rules for when the Engi…
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Contigent worker in new fusion field serviceSummary: How does the contigent workers license will work in new Fusion Field service ? Content (please ensure you mask any confidential information): With the new Fusio…
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What does this mean in routing - Travel statistics for specified travel keys is missingSummary: I just want to understand a bit on the routing failed error - Travel statistics for specified travel keys is missing. Content (please ensure you mask any confid…
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Access Schedule in OFSC Activity Hint Shows the time as zeroSummary: Access Schedule data on activity hint page does not show the times, everything shows zero though actual there is time for each day in the accessSchedule field. … -
API for get user typesHi, I've reviewed the documentation and can't find a REST API to retrieve user types. Is that correct? There isn't an API to retrieve user types? Thank you. -
Create Service Work orders from Preventive Maintenance WO using ESS JobWe created the maintenance program and added the customer asset to it. Then created a Maintenance WO and changed the status to Released. After that we ran ESS job "Creat… -
How to configure All Day Assist activity?Summary: Dear Team, There is a business requirement stating that the assist activity should be scheduled for the entire day for the technician. However, when we select t…
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GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Asset Detail PlugIn Setup (Version 3.0.2)Summary: Hi, I am trying to install Asset Detail Plugin with version 3.0.2 but it keeps saying : Critical ErrorWe encountered an issue while trying to fetch the authoriz…
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Closing booking interval behaviour has changedSummary: Previously, we investigated how closing booking intervals affected the number of offered slots, noting that the relationship isn't straightforward. Previously, …
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how can we setupthe connection with Fusion Field service to Fusion Service for Scheduleing workorderSummary: Hi, I was trying to setup a connection from Fusion service to fusion field service , the connection is showing success but trying to fetch workzone and showing …
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Why doesn’t HCM-OFS Accelerator sync Talent Profile competencies to Skills instead of Job Profiles?Summary: The current implementation maps Job Profiles in HCM to Resource Skills in OFS, but Job Profiles do not represent the granular competencies of a resource. Talent…
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Option to configure the time zone on behalf of Field Technicians in the new Fusion Field ServiceSummary: Is there is an option to set the time zone on behalf of field technicians, instead of requiring technicians to log in to the Fusion application and update their…
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Data retention with Fusion Field ServiceSummary: Wanted to confirm if there is any changes on the data retention policy of oracle field service, now that it has moved completely into the fusion cloud. Content …
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How to extract resources/users data in excel/csv for validation?Summary: Hi Team, We are creating around 4000 users/resources using integration from a source system. We want to validate our data creation after they are created in OFS…
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Not able To Create Activities in FFS using Oracle Maintenance Accelerator for FFS From Maintenance.Summary: Not able To Create Activities in FFS using Oracle Maintenance Accelerator for Oracle Fusion Field Service when Work order is created using Work Definition (op C… -
interim activity statuses in UTC formatSummary: We have observed that interim activity statuses (such as "Enroute", "Started", etc.) sent from Oracle Field Service (OFS) to Oracle Utilities Customer Cloud Ser… -
OFSC - Get a File property using the Get activities API methodGreetings, We're trying to find out whether a field is complete in OFSC or not.The field type is file, in this case a photo.We've tried using the Get activities method, …
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API limitations on Bulk update resource inventories REST APISummary: Hi team, We are using Bulk update resource inventories (https://docs.oracle.com/en/cloud/saas/field-service/cxfsc/op-rest-ofsccore-v1-resources-custom-actions-b…
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API Parallel Call Limits for Resource Bulk Inventory Create EndpointSummary: We are utilizing the Resource Bulk Inventory Create API to create or update inventory records for technicians. Could you please clarify if there are any restric…
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Export Functionality not present for messages and History details of Activity ID in Field ServiceSummary: Hi Team, Can you please let us know how we will able to export all the messages and history details of respective activity id in Oracle Field Service Cloud.. Al…