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Field Service
Discussion List
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Monthly Updates for OFS - 25A OnwardsSummary: Is there a new process for applying WMPs to OFS from 25A onwards? Content (please ensure you mask any confidential information): We have an open SR where a fix … -
REST API - Activity position change in routeIs there any particular field that updated task position in route with out updating field positionInRoute in OFSC? Which all fields have capability to update task positi…
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Identify Electric Vehicle (EV) in Dispatch ConsoleSummary: Hi - We have a mix of vehicle types and want to be able to identify Electric Vehicles in the Dispatch Console. We have hints and filters set up but would like t…
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Is there any way to design custom reports in field service?Summary: We have a requirement to create user report based on the user type and extract that data for business reference purpose. Is there any possible way to achieve th… -
Is there any way to enable both SSO and internal login?Summary: Do we have any setup to enable both SSO login and normal username and password login? The login screen shows both types of logins, but it only allows the select…
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Task Management : Using the same task for multiple customer visitsSummary: We have a specific requirement where we need to use the same task for multiple visits. Content (please ensure you mask any confidential information): This is ou…
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Is it possible to exclude the options from an Enumeration type field, according to the previous seleWe are developing the checklist further to include additional services that field employees can perform in the activity. On the completed/not completed activity screen, …
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OFSC API IntegrationSummary: Is there a way to make a HTTP POST API call without using triggers/message scenarios in OFSC on activity events? Is there a way to call directly end URL without…
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How to record total activity duration and travel time after suspending an activity?Summary: How to record or get total time spend on the activity once I suspend the activity and original activity status is updated to pending? In suspend scenario, for e…
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Is there a native way to generate a PDF with all the activity fields?We need to generate a downloadable PDF of all activities, including all the normal fields plus photos and signatures. What is the best way to do this?
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Impact of Migrating Field Service to FusionI want to understand the impact of migrating Oracle Field Service (OFS) to the new Oracle Fusion SKU, particularly regarding existing configurations, integrations, and d…
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Where can i get the OFS accelerator package that connects to CCS?Where can i find the OFS accelerator package that connects to Oracle Utilities CCS? https://docs.oracle.com/en/industries/energy-water/cloud-integrations/22b/ccs-ofs-set…
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OFSC events/subscriptionsSummary: OFSC events/subscriptions model acts like batch or realtime? Once subscribed, will the events be sent automatically (if yes, where do we define the URL to sent …
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How is Timesheet processed in OFSC?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Oracle Field Service is now available on Oracle FusionSummary: Our business client has received the email communication from the ORACLE stating: We are excited to inform you that Oracle Field Service is now available on Ora…
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CCS ACTIVITY IS NOT FLOWING TO OFS but Outbound Communication got created in CCSSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Maximum size allowed by an enumerated propertyHello! I would like to know what is the maximum size that an enumerated property allows? Both in number of "options" and in string size of each "option" Thanks
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Making changes for accessibility - such as colours.Summary We have a need to re-evaluate accessibility options. Previously, we determined that the only available solutions required modifications at the individual machine… -
Facing issues with turning on Teamwork functionalitySummary: We are not able to turn on Teamwork functionality. Content (please ensure you mask any confidential information): We have a requirement, where we get one task a…
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Feasibility of Generating Timesheet Data Based on Activation and Deactivation RouteSummary: Product: Oracle Field Service Cloud Title: Feasibility of Generating Timesheet Data Based on Activation and Deactivation Route in Oracle Field Service Cloud Use…
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Can we send email to the destination resource using the "On Move" message scenario triggerSummary: We want to be able to message our team members (Resources) via email when an activity is assigned to them by routing (generally when customer books via self-ser… -
Clarification of Field Service instance refresh data optionsSummary: Within the Field Service instance refresh options there is a data option, the documented description of each is not clear, I'm looking for a better description.…
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What are the list of attributes related to external and internal change order attributes in PO & PASummary: We are implementing the approval rules for a change orders. can we get the list of attributes segregated with Internal and external change orders to decide the …
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How to get started with writing custom codes in OFSC? Please provide guidanceSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Standard Plugin not reflecting in Add Plugin tabSummary: We have a situation with OFSC Test Instance : https://ofsc-9adc1f.test.fs.ocs.oraclecloud.com There is no Option of Standard Plugin when we click on Add Plugin …
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Invalid Task Order - Error while moving taskSummary: while trying to move task from one tech to a different tech, its giving me a "Invalid Task Order" error. But only for the one tech I need to move the call. The …
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on February 19th & 20th across our Marketing & Sales Unification, Revenue Transforma… -
how to implement 24*7 work shiftSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting WarningsTitle: Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting Warnings Hi everyone, I have a question regarding the way alerts and warnings…
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Unable to add parts to activity in Oracle field serviceHi team, We're trying to add parts logging in as a technician for an activity. We're getting an option to Replenish Trunk Stock but not order parts for a specific activi…