To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Resource history is not shown when resource type is Manage/Dispatch/Admin?Summary: Dear Team, On the resource screen we see resource history at each resource level. I noticed that when resource type is "Manage/Dispatch/Admin" we cannot see res… -
Issue with Assigning Privileged Admin Access in Oracle Field Service (Production Instance)Description: We followed the instructions provided in the Oracle Field Service documentation to add a new user with administrative privileges. ( https://docs.oracle.com/…
-
How to extract daily extract files manually in CSV?Summary: Is there a way to generate daily extract files in csv format manually. How to get daily extracts in csv format whenever we need. Content (please ensure you mask…
-
Customizing Adjust Time ScreenSummary: Is it possible to customize Adjust Time Screen i.e. we want to add similar map in this screen which comes on en-route screen. Thanks, Nishant Content (please en…
-
How to restrict technicians reflecting in Schedule "Work Order Screen" from other WO areasDear Experts, Need your advice on how to apply restriction for technicians showing in "Work Order Schedule Screen" based on the selected WO Area. Scenario: We have two W…
-
Find message step(s) assigned to a specific inner stepSummary: Is there a way to find what message step(s) are assigned to a particular inner step? Content (please ensure you mask any confidential information): Sometimes we… -
Issue with Suspend Reason Not Propagating to Pending Segmentable/Multiday ActivityHello @Dima Buldakov We’re encountering a challenge with segmentable/multiday activities where the suspend reason and suspend date/time are not being transferred to the …
-
Hiding screens which comes after enroute, start activity, end activitySummary: Hi Team, We have requirement from our client that when they click on En-Route, Start and End Activity, they don't want to see additional screen which comes wher…
-
Avoiding clicks while starting and ending activity for internal activities like LunchSummary: Hi Team, We have internal activity Lunch which we will schedule for the users everyday from 12 Noon to 1 PM. So, have below few questions: Do user always have t…
-
Modifying Configuration History ReportSummary: Hi Team, Do we have a way to modify configuration history report. Fir example: Adding or removing any columns in the report. User column gives Name of the resou…
-
Communicated Window Lost Activity WarningSummary: Hi Team, Created a Customer Activity and assigned communicated window( ctime_delivered_end, ctime_delivered_start) to it and tried to manually move activity out…
-
Work orders are not getting created in the oracle field serviceSummary: Hi Everyone , When I try to create a Field Service Work Order, we’re able to retrieve the Work Order Areas from Oracle Field Service into Fusion successfully. H… -
I am trying findout the REST API that validates, and posts transactions to SCM Inventory.I am developing an AI agent to integrate the parts used by OFS technicians during site visits into the SCM inventory. And also in PIM but couldn’t locate them there, I l…
-
Real Time integration to OADB - APPT File not WorkingSummary: Has anyone had any issues with the APPT extract file using Real Time integration to OADB? I have created the extracts along with some others(ROUTE, ROUTING REPO…
-
Receiving notification on inventory addition or removalSummary: Hi Team, Similar to notification receival when an activity is added to an Technician, do we have an option to receive notification when an inventory is added or…
-
Can notification functionality be configured using OFSC pluginsSummary: Hi Team, We have created custom plugin for Inventory with lots of details. Wanted to check if OFSC plugins also have the capability to configure notifications s…
-
Making travel time editable in en-route screenSummary: Hi Team, When we click on en-route. There is an option to select travel time. We want to have this editable but it is showing non-editable. We have also enabled…
-
Customizing OFS Routing/Travel time parameters to Include Air TravelHello All, In few of our service regions, there are few activities which require air travel. We understand that the current OFS routing and travel time calculations are …
-
Activity Time View Label with crew nameSummary: Hi Team, On assigning assisting activity to a crew it shows the activity type with crew name in the Activity Hint. How to add the same to the activity time view…
-
Cannot See the Multi-Day Routing OptionSummary: Hi. Could you please let me know where to find the Multi-Day Routing option? The screenshot below shows the Setting Assignment Rule Parameters section under Fil…
-
Clarification on Resource Location Visibility in Map View at Bucket LevelHi Team , We were wondering why we are unable to see resource locations on Map view at parent bucket level. When we drill down to a resource we are able to see their ass…
-
How do I configure Oracle Field Service to use Oracle FastConnect?Good morning, I was asked by my supervisor to inquire if it is possible for Oracle Field Serivce to be configured to use Oracle FastConnect. If so, is there any document…
-
Access to the Field Service tables in FusionSummary: I have a few questions regarding Fusion Field Service tables in below document Tables and Views for Sales, Fusion Service, and Field Service Are the standard ta…
-
Fusion Field Service and Windows Phone and AttachmentsSummary: My understanding: Using 25C FFS, images can only be attached via the mobile device. Field Service still only provides an installed iOS and Android version of th…
-
Fusion field service Resource hierarchySummary: Hi Team, We are currently using OFFS. As you know, user synchronization is happening from FFS to OFS. In OFS, we have already created the resource hierarchy. No…
-
Where can I access demo environments for the "Become a Certified OFS Implementer" learning PathSummary: Hello Community, I am currently following the "Become a Certified Field Service Implementer" learning path, and the training materials include hands-on activiti…
-
My Route Screen ConfigurationHi, Is it possible to remove "Idle Time" tile from the resource My Route screen? Also, the tile showing the percentage of day - can this be updated to remove the percent…
-
How to color-code absences/calendars and show their title/notes inline in Dispatch Console / Manage?Summary: At the moment, in the Calendar section it is possible to set a Calendar (selecting from available) and add notes for resources. However, I don’t see an option t…
-
how to show navigation_native_app on Activity IdentifierSummary: navigation_native_app is not visible on Activity Identifier. Content (please ensure you mask any confidential information): Navigation link is not showing. Vers… -
Reopening an activity and copying the details on the Completed activity on the New opened activity.Summary: Hi, We have a situation where the Supervisor would require to reopen a completed OFS activity and review the details, comments, materials used. The supervisor w…