Field Service
Discussion List
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How does a dispatcher tell whether a resource is in coverage? This is for assigning urgent jobs.Summary: How does a dispatcher tell whether a resource is in coverage? A dispatcher would want to assign an urgent job to a resource who is in coverage. Content (please …
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Why can't I create a new OIC application on OFS with Basic Authentication ?Summary: I'm trying to create a new Application to integrate OFS with OIC using Basic Authentication, but this option is not available on the configuration screen: Conte…Renato Kermentz-Support-Oracle 281 views 11 comments 1 point Most recent by Renato Kermentz-Support-Oracle
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Become a Certified Field Service ImplementerSummary: Hola buenas tardes! No se si es el lugar correcto en donde tenga que hacer esta consulta. Estoy por realizar la Certificación del curso 'Become a Certified Fiel…
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DKIM Configuration in Oracle Field ServiceSummary: Oracle Field service should configure DKIM Content (required): We are using OFS mails to manage the notifications with our technicians, dispatchers and customer…
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How do I know which API calls are using whitespace or special character?I received the announcement encouraging us to change api calls that user white space and/or special characters, meanwhile the esb developers check, how can I check which…
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We need map navigation options in Field Service Cloud that account for road conditions.Summary: We need map navigation options in Field Service Cloud that account for road conditions such as vehicle height and load restrictions. Currently, the navigation p…
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Properties table in ADW post OFS integration doesnt have data type fieldhi, post OFS integration to AWD, we cant find data type field in Properties tables w.r.t each property. i had a look at mapping document also but couldnt get this inform…
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Through Plugin is it possible to navigate to OFS activity details page?In the Field Service Plugin, I am displaying a list of activity IDs and have made them clickable. Is it possible to open the OFS activity details page when an ID is clic…
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PoC Plugin to Create an Activity from Custom Map LayerThis is a proof of concept plugin that demonstrate creating an activity from a custom map layer location hint. Here, the created activity uses the values from the opened…
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How to integrate OFS access logs into a OCI account?Summary: Hi, we are implementing OFS and one of our security team's requests is that we need to have access to a complete log of user access to OFS, including a timestam…
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Is it possible to change the default login page?Summary: Hi, our security team asked if its possible to change the default login page (https://example.fs.ocs.oraclecloud.com) to automaticaly redirect users to our new …
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Work order follow up activity creation in OFS to create WO in B2BSummary: Is there a standard Integration to create WO back to Fusion Service, when a follow-up activity is created from Oracle Field Service Cloud? Or Does it use the Or…
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Unable to suspend the started activity as giving Synchronization error in historySummary: Hi Team, We have faced the issue with Unable to suspend the started activity as giving Synchronization error in history, Please find the attached snap shot for …
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Filtering Debrief Billing Item (Labour and Expense) in Debrief PluginSummary: We have a requirement where Debrief Billing Item needs to be filtered in the OFSC Debrief Plugin to display only the Items based on the Location, Business Line …
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Error during Material transfer to Inventory Management in Field ServiceHi Team, We are getting when we transfer materials from inventory to FE inventory. Please check this, it works again after an interval of time. Regards, Malay
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Cancel button not showing in OFS Production env but cancel button showing in OFS Nonprod EnvSummary: Hi Team, We have faced the issues in Cancel button not showing in OFS Production env but cancel button showing in OFS Nonprod Env for bulk cancel the activities…
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Oracle field Service Cloud to Oracle project Management IntegrationSummary: Is there any standard integration between Oracle field Service Cloud to Oracle project Management for Project task Assignment and Scheduling. Content (please en…
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Feasibility/Capability to put previous START time & END time on same day ActivitySummary: I am seeking for the clarity that Is OFSC capability supports, if we can put previous start time and end time on the same day of the activity? USE Case: As an t…
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'Keep Non-working days' Functionality in API for Resource Work Schedule AssignmentHi Team, When assigning a work schedule to a resource using the OFS Application UI, we notice a checkbox labeled 'Keep Non-working days' (refer to the attached screensho…
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Receiving New FA Notification When iPad Is LockedSummary: Need notifications from OFS App to appear in iPad Lock screen. We have previously submitted a request for this on 9/22/22 (from: Melvin Manalastas). During a re…
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How to create a dashboard in Oracle Field Service cloud for downloading all real time reportingSummary: How to create a dashboard in Oracle Field Service cloud for downloading all real time reporting, Can you please provide the steps and configuration details.. Th…
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Colleagues on waiting list must move up list as other colleagues above them accept/decline offeringsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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What Launch condition i can select if i want to trigger something when activity status is 'pending'?Organization: Terex corporation Summary: What Launch condition i can select if i want to trigger set property when activity status is 'pending' in message scenario? Cont…
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How do I include an ICON as part of the Section Title?Summary: Hello there. Hope all is well. I saw in some OFS demos that their forms have icons as part of their section titles. How do we add this icon for example below fo…
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Encountering an error on creation of Form template in Visual builderSummary: Unable to create a fom template in visual builder studio. Simply going to templates and create new template at the very fist point it says that this form layout…
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Call a form from the Activity Not Done screenHi, I would like to know if it is possible to 'call' a form from the Activity Closing screen, for example Activity Not Done Thanks.
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Use a variable to set the Form Editor 'Name' label instead of a fixed valueSummary: Hello. We are using a single form for three different meter registers: Electric, Water Gallon, and Water Cubic Feet, as they all contain similar information. Th…
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what default fields are captured from WACS to OFS Create, Update, Cancel Activity (OOTB-OIC)”Summary: We need to understand what default fields are captured when an activity is created in OFS from WACS . Referring data mapping sheet given here, does not define m…
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Log storage if OFS wasn't able to successfully communicate to OIC3 integrationSummary: Hello, we are currently utilizing direct integration between OFS and Oracle Integration Cloud 3 (OIC3) for FA creation, update, cancellation, and completion pro…
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Work Zone Shape File Providers for CanadaSummary: Does anyone have recommended provider(s) for Canadian work zone shape files? Content (please ensure you mask any confidential information): Version (include the…