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Field Service
Discussion List
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Enable capture SMS body in notification in OFSC.Summary: Hi Team, We have the business requirement as below mentioned Capture all interactions with customer via manual entry by fulfillment partner in WFM-OFSC or trigg… -
How to capture the activity ID to modify the WFM activity based on the customer response.Summary:Hi Team, We have the business requirement as below mentioned.. Send email/SMS/whatsapp/MVA notification and customer should be able to edit their installation sc…
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Arrival time of technician based on the Geocodes.Summary: Can we get the arrival time of technician based on the geocodes? Requiremnt is to get the ariival time populated up when technician reaches to the Work order lo…
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Inventory transfer option should be available – From Field Technician to Supervisor in OFSSummary:Hi Team, We have business requirement as mentioned below If Field Technician is added in Installed inventory, it should automatically reflect in the WFM-OFSC Hom…
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Survey Link need to expires after 24 hrs in my OFS ApplicationSummary:Hi Team, Below Requirement from business In the Current scenarios Survey Link expires in 12 min in my OFS Application. Can you please let us know how Survey Link…
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Not able to get the SMS for the activity cancellation and appointment cancellation in OFSSummary:Hi Team, We got the mail for activity and appointment cancellation but not able to get the SMS for the activity cancellation and appointment cancellation in OFS.…
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Bulk Inventory Loading in OFS by using API:/rest/ofscCore/v1/resources/custom-actions/bulkUpdateInveSummary:Hi Team, We got the business requirement as Bulk Inventory Update by using Rest API:/rest/ofscCore/v1/resources/custom-actions/bulkUpdateInventories Please find …
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How to export from the Month viewHello, I would like to know if it is possible to export TOA activities from the Dispatch Console in the "MONTH" view? And thus download the details of the activities of …
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Can you modify the script that runs after selecting approve or reject?Summary: Hi, we need help here, the client needs that when the "Approve or Reject" button is selected in the email message that the line manager receives after a subordi…
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Error: Formato de archivo no soportadoSummary: Buenos días, necesito saber a que se debe el error "Formato de archivo no soportado" y como se soluciona. Agradezco me puedan regalar documentación de oracle ac…
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Redirecting to different screens in OFSHi Team, We have a requirement to implement a redirection from the Activity Details screen to the Resource Skills screen (activity assigned resource's skill). Since the …
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Please may someone explain Working Time Plans in QuotaI've noticed that the setting for "Manage quota on the level of booking intervals" is only available with the usage of Plans in Quota and not when it is entered as a % o…
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Main MenuSummary: In the Commercial Manager profile, for example at https://telefonica-ar.test.fs.ocs.oraclecloud.com/, the ALIJ user appears as Manage and Route without having i…
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When is the Manual Move: Workskill Mismatch property expected to be populated?Summary: When using the Manual Move data that OFS passes into the ADW we noticed that the WORK_SKILL_MISMATCH column wasn't always being updated with the value we expect… -
configure button on formSummary: not OOTB provided by Oracle Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snip… -
Implementation InventorySummary: Hello, good morning! What are the points to take into account when implementing Inventory in OFS? Could someone who has implemented it, tell me your comments on…
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If order has been cancelled in Siebel, then how we will cancel the activity/appointment in OFS.Summary: If order has been cancelled in Siebel, then how we will cancel the activity/appointment in OFS by using API or in Bulk activity/appointment cancellation or manu…
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How can we check the Database,table,index growth size in Inventory Management FunctionalitiesSummary: Hi Team, We have faced the performance issues with Inventory Management Functionalities during the inventory transfer. So can you please let us know how can we …
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Want to know more about arrival time attributes of Where is my techSummary: I was looking through my Where is My Tech concept, and there are four options for the arrival time in the attributes. All I wanted to know was what the differen…
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Unclear Capacity calculation behaviorSummary: I would like to know if the following query is the expected behavior for Capacity. If there are tasks in the bucket that no technician can do because they don't…
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Database SizeSummary: Hi Team, We’re planning to set up database provisioning in Power BI. To do this, we need to determine the current database size limits and utilization for our O…
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Property to validate if an activity was assigned by routing or by manual assignmentSummary: Is there some property or way to flag something that was assigned by routing instead of manual assignment assistant? You can see it in the history but I can't w…
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How does a dispatcher tell whether a resource is in coverage? This is for assigning urgent jobs.Summary: How does a dispatcher tell whether a resource is in coverage? A dispatcher would want to assign an urgent job to a resource who is in coverage. Content (please …
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Why can't I create a new OIC application on OFS with Basic Authentication ?Summary: I'm trying to create a new Application to integrate OFS with OIC using Basic Authentication, but this option is not available on the configuration screen: Conte…Renato Kermentz-Support-Oracle 281 views 11 comments 1 point Most recent by Renato Kermentz-Support-Oracle -
Become a Certified Field Service ImplementerSummary: Hola buenas tardes! No se si es el lugar correcto en donde tenga que hacer esta consulta. Estoy por realizar la Certificación del curso 'Become a Certified Fiel…
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DKIM Configuration in Oracle Field ServiceSummary: Oracle Field service should configure DKIM Content (required): We are using OFS mails to manage the notifications with our technicians, dispatchers and customer…
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How do I know which API calls are using whitespace or special character?I received the announcement encouraging us to change api calls that user white space and/or special characters, meanwhile the esb developers check, how can I check which… -
We need map navigation options in Field Service Cloud that account for road conditions.Summary: We need map navigation options in Field Service Cloud that account for road conditions such as vehicle height and load restrictions. Currently, the navigation p…
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Properties table in ADW post OFS integration doesnt have data type fieldhi, post OFS integration to AWD, we cant find data type field in Properties tables w.r.t each property. i had a look at mapping document also but couldnt get this inform…
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Through Plugin is it possible to navigate to OFS activity details page?In the Field Service Plugin, I am displaying a list of activity IDs and have made them clickable. Is it possible to open the OFS activity details page when an ID is clic…