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Field Service
Discussion List
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How to select text in the OFS Dispatch Console viewHi, I would like to know how to select text in the OFS Dispatch Console view and allow me to copy and paste the text from the view to another screen (notepad, excel, etc… -
Using DKIM to authorize and authenticate emails from Oracle Field ServiceSummary Oracle Field service doesn´t support DKIMContent Hi, At this time, our company is using the OFSC email channel to send notifications to our customers about their…
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OFS Quota Screen: Daily Quota % - 100% or NULLSummary: Not completely sure how to word the question to make sure all the necessary information is included, but the crux of it is… is leaving a NULL value on the Daily… -
Is it possible to use access "Resource Location" in message scenario patterns (body section)Hello, I'm trying to set 3 properties : address, city, postal code by using a "Resource Location". I'm trying to auto-populate those 3 properties after creating a specif…
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Where Can I Find OFSC Standard plugin to create Follow On Work Order in Oracle Maintenance Cloud?Summary: I have a use case wherein I need to develop the plugin that work on Follow Up Work Order in Oracle Maintenance cloud. If there is any standard plugin that suppo…
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Data mismatch between OFS and ADW tablesWe are facing the data mismatch of user list between our OFS environment and ADW, is there any way in OFS we can refresh the ADW integration and make OFS to send the cur…
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How to Develop a Simple OFS Hosted PluginThis page details how to develop a simple hosted plugin using plugins API, host it as a plugin archive within OFS, and use it. With this simple plugin, the plugin runtim…
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Is it possible to disable Oracle Field Service Cloud internet facing URL?Summary: Customer does not want the Oracle Field Service Cloud URL exposed to internet for anybody to just hit it for any reasons. They want to limit the access through …
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List view, star next to the value of the service window columnSummary: Hello In list view of dispatch console, we see that there is star next to the value of the service window column (see the attached screenshot). These activities…
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Field Service REST API How to filter for a specific resource?Summary: Hello, is it possible to filter the resources via REST API? I am using the REST API "/rest/ofscCore/v1/resources", but I am not able to filter by a specific res…
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Is there a way to clone a property in OFS?We have some properties in OFS that need to be duplicated and renamed. Is there a way to clone an existing property like cloning an activity type? Or is there a way to c…
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Is it feasible to include HTML templates in the body of the message scenario pattern?Summary: When I attempted to construct the message's body in HTML—that is, to tailor it to the client's theme, perhaps including their header, logo, and footer—I was not…
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display Url as description not to show entire urlSummary: We have a String property with the GUI type set as URL. Currently, the entire URL is shown in the application. Instead, we need to display the description only.…
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what all integrations are required between Oracle ERP and Oracle Field Service Cloud ServiceHi All, Can someone let me know what all possible integrations we will need between Oracle ERP and Field service. As field service is a separate entity in cloud, we migh…
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OFS Messages Delivery channel and token authenticationCould a Delivery Channel be configured so as to use token authentication for outbound (external system) message scenario steps?
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is there a way we can use the ofs existing barcode scanner from ofs custom plugin ?Summary: Trying to use barcode scanner in OFs custom hosted plugin Content (please ensure you mask any confidential information): Version (include the version you are us…
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Preferred ResourcesSummary: We're attempting to create activities that utilize the Resource/Provider Preferences with a "Forbidden" preference type. Ultimately, we need to be able to creat… -
How to stop Unscheduling Future ActivitiesSummary How to stop Unscheduling Future ActivitiesContent Hi, I want to move all the Pending Activites to Unscheduled for that day as a end of the job (Message Scenario)…
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How can we report OFS properties those are missed to add in message scenarioSummary: Hello There, We have an integration from OFS to Salesforce, the properties values comes from message scenarios, I have created two new properties but missed to …
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how to settle legacy invoices if TDS applied only on prepayment not on standard.Summary: how to settle legacy invoices if TDS applied only on prepayment not on standard. Content (please ensure you mask any confidential information): how to apply leg…
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How to capture live photos in File propertySummary: Hi there, I have created one file type property, But it only gives option to upload image/file not give option to capture a live image. Is it possible to captur…
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How to set user inactivity timeout for SSO Login in OFSHi Everyone, We have " User Inactivity Timeout" for "Default Login" Policy, in our project we are using OpenID SSO, we want to set the user inactivity timeout set for th…
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Edit Activity Duration after activity is completedSummary: If a field service engineer forgets to complete an activity on same day and next day when tries to end activity, he needs to edit the duration and enter actual …
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Is there a way for Edit/View Form's fields will become read-only once FA is in completed status?Summary: Hello there! Our OFS is integrated with C2M. Once the FA is completed from OFS, the interface process is triggered and sends the data information to C2M (e.g. m…
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How unassign a resource from a teamHello, After a resource is assigned to a resource, how we can unassign that resource from the team? Any PI or UI interface we can use? Thanks and regards Frank -
Can open API be used with Field Service (OFSC)?Hello, We would like to know if OFSC has the capability to consume REST open API requests. Also, is it possible for OFSC to create send_message requests using open API i…
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Temporary Work Skills and 'Least Skilled Resource'Summary: We're aware that Routing is geared towards making use of the 'Least Skilled Resource'. If 2 Resources are equal in every way, except Resource A has 4 Skills and…
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Activity travel key is suboptimalIn 24B Quarterly Upgrade, we are receiving a warning that, Activity travel key is suboptimal , Key is too specific for accurately estimating durations. Consider modifyin…
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What are the Device Compatibility Parameters for Oracle Field Service. (For Tablets & Mobile)We need to make a decision to buy Tablets to implement Oracle Field Service. To make the decision, we are looking to analyze 'device compatibility parameters' for a tabl…
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How to configure public endpoint in an OFS Outbound ChannelSummary: Hello. I need to know if by configuring a public endpoint in an OFS Outbound Channel I can reach it, or do I have to go through the LB and configure the LB. Tha…