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Field Service
Discussion List
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for single day activity, startime info via API has difference timezone when retrieved via OICSummary: for single day activity, startime info via API has difference timezone when retrieved via OIC adaptor. OIC adaptors are getting starttime in utc format but API … -
Can someone suggest business use cases which can help to have hands on and give demoSummary: Need help with some business use cases to have a hand on and give demo. Content (please ensure you mask any confidential information): I am preparing for OFS ce…
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is it possible to get resource vacation information from daily extract ?Summary: is it possible to get resource vacation information from daily extract? like pull resources Calander information. i had a look at daily extract but i couldnt ge…
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outbound statisticsSummary: Hi everyone. Is there any method to get statistics about outbound messages. We mainly need to get the time between a message is created and delivered or failed.…
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Create a custom entity in OFSCI want to create an entity for a custom extension that will receive and send data to our main scheduling system. The new entity sits under the Activity entity and can ha…
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Assistance Needed for Date Difference Calculation in OFSCHello Team, We are currently receiving a date value in one of the string properties in the format MM/DD/YY HH The requirement is to calculate the difference between this…
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Nearby Non-Scheduled Activities not showing in Mobile appContent Our techs using the nearby activities functionality in mobile app are not seeing any non-scheduled activities that are unassigned and are within distance specifi…
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Is it possible to set of Bulk Activity ID Cancellation in OFSSummary:Hi Team, Can you please help and let us guide, Is it possible to set of Bulk Activity ID Cancellation in OFS Dispatch console and also in Activity Details Page..…
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Restricting Message Scenario 'Add Activity' launch condition to Activity Create triggers onlyHi Team, We have a requirement to execute a specific scenario only during the Activity Create trigger. Initially, we were planning to use the Add Activity trigger in Mes…
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"Ended time" chat as soon as the chat beginsSummary: The JSON for a chat between a technician and the help desk automatically displays the 'ended time' as soon as the chat begins. Content (please ensure you mask a…
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Do we have limit on creating properties, forms and Activity TypesSummary: Need to understand if there are any limits applicable on: Creating Properties under Activity Entity. Number of Activity Types that can be configured. Number of …
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Can we display hardcoded table in OFS?I wanted a hardcoded table to display in the forms which does not have any inputs from anywhere. I need just a readonly table. I have tried using the xslt transformation…
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Doubt in service logistics and order management activities in field service process flowSummary: We are trying to implement the entire Field service process flow in Oracle fusion but have some doubts. Content (required): The standard field service process f…
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CX SE Solution session on November 7th @ 2PM CT/3PM ETPlease Join us on November 7th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve…Graham McInnes, OPM Team-Oracle 23 views 0 comments 1 point Started by Graham McInnes, OPM Team-Oracle -
Deprecation of Travel Areas: Clarification RequiredSummary: To my understanding, though it's admittedly been a while, Travel Areas are used during the nightly processes that handle the learning of travel time between Tra… -
Unable to select the next activitySummary: I want the technician to select the next activity from the dropdown on activity completion Content (please ensure you mask any confidential information): I have…
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daily extract generating fullload everyday not incremental for user_providerSummary: daily extract generating fullload everyday not incremental for below extracts user_provider provider location, property_lookup, time_slot type_list is it expect…
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Open an activity that had been created from a pluginSummary: Content (please ensure you mask any confidential information): I'm having a flow where i execute the below one after the other in OFSC 1. Create a lunch activit…
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Is it just us, or does the Redwood Theme continue to disappoint with each release?Summary: For us, in 24D, the Booking Availability shift to Redwood feels like a massive downgrade. Before it was bright, with clear colouring and icons to visually ident…
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Detect scan versus manual entrySummary: Detecting method used: Manual entry versus scanning. Content (please ensure you mask any confidential information): We have an activity string field in a form, … -
OFSC update refresh_rate user propertySummary: How to update refresh_rate property whith API in OFSC Content (please ensure you mask any confidential information): We need update this property buy not it wou…
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Schedule - Un-schedule activities from Non-schedule pool to the Parent bucketSummary: Hello Folks, I am working with One business use case scenario in which we need to mark all the activities as un-schedule and move them to Non-schedule pool at t…
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How to add two validations in suspend activity page for one 'Reason' field?Summary: How to add two validations in suspend activity page for one 'Reason' field? Content (please ensure you mask any confidential information): We have total 3 forms…
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Moved: The tax couldn't be calculatedThis discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle -
asset attribute pluginSummary: Also attachment says Mobile Activity Completion Includes Updates to Asset Identifiers and Attributes. How? WAM-OFSC_Setup_Guide_24A.pdf This talks about the abo… -
Do we need to renew our SSL Certificate?Summary: We received email communication from Oracle on 14th October 2024 making us aware of: Akamai SSL certificate renewal is scheduled for *.etadirect.com domain Last…
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Customized "Manage Columns" is randomly resetSummary: After customizing the columns to be displayed in the dispatch console List view, we find that the user's customization is randomly reset. Content (please ensure…
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Suboptimal relationship between rcl_debrief_headers and svc_work_ordersSummary: The only relationship we can establish is- rcl_debrief_headers.parent_entity_id = svc_work_orders.wo_id, which is suboptimal as parent entity column is not inde…
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ADW extract and daily extract isnt consistent for delivery window attributesSummary: ADW Data and daily extract isn't consistent for delivery window attributes. i could see in ofs documentation Available Activity Fields (oracle.com) for Daily ex…
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Health/Availability Checks on OFSSummary: I have a customer that wants to use ServiceNow to perform health/availability checks on their oracle cloud products. They have been asking how they can do that …