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Field Service
Discussion List
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Has anyone successfully used inventory properties in message scenarios to set an activity propertyWe need to validate that inventory items have been added to activities after creation and would like to use a filter highlight activities that have missing inventory doe… -
funcionalidad de ORC para extraer texto de fotos.Summary: Información sobre la funcionalidad de OCR en Oracle Field Service Cloud Content (please ensure you mask any confidential information): Hola a todos, Estoy inter…
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Editing positionInRoute field via APIHi Team, We have a requirement to update the positionInRoute of an activity using the API. However, our attempts using both the PATCH/Update and POST/BulkUpdate endpoint…
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Move activities from a primary bucket to a secondary bucketSummary: How would the routing plan be configured in addition to having the option "Move activities to the bucket instead of assignment to contractor's resource" enabled…
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Tracking Completion of Activities Added Post Offering CompletionSummary: We were unable to set up 2 learning activities in Oracle Learning prior to the ILT events being delivered. The rest of the activities are included in the Offeri… -
Viewing Installed Inventory through FormsSummary: We are passing the inventories section to the bulkupdate API to add installed_inventories to an Activity. The response indicates that one of the actions perform…
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Can 'Missing Quantity' be renamed to 'Quantity' in the Required Inventory list?Hi Team, We have a query regarding the quantity fields in the Required Inventory section. Kindly refer to the attached image. Requirements: Rename 'Missing Quantity' to … -
Automatic Routing of bundled activities in OFSSummary: "Unable to fit bundling policy constraints" - Error in Routing Run Content (please ensure you mask any confidential information): Requirement: We have a require…
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Sharing truck in OFSSummary: We would like to have Inventory locations in OFS independent of Technicians / Resources. Content (please ensure you mask any confidential information): In OFS, …
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Activity History shows random 'Route Updated' actionsSummary: In the screen capture below, there are Route updated actions that predate the creation of the activity - I have never noticed these before. The sync error is al…
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Is it possible to exclude travel time from the time spent on-site during site inspections?Summary: I need to ensure that travel time is not included in the site inspection time for customer visits in OFSC. The goal is to have the system only track the actual … -
The Activity Ratio button in the Parts Ordering standard action screen is read-onlySummary: Issue: The Activity Ratio button in the Parts Ordering standard action screen is read-only and cannot be selected. Help Needed: Looking for guidance on why this… -
will Default value tonumber("12.8764") function strip off decimal ?Summary: will Default value usage in usertype i.e. tonumber("12.8764") function strip off decimal ? i tired this but it didn't save the converted value in integer proper…
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Best way to collect/receive OFS EventsSummary: Hi, we are looking for the best way to integrate with the OFS events. Content (please ensure you mask any confidential information): Is it possible to do in a w… -
Validation with regular expressions of form fieldsHi! I want to add validation to a form field using a regular expression but I get the following error: Does validation with regular expressions have any limitations? Tha… -
Delay activity via REST APISummary: Facing issue when using "delayUntilTime" via REST API when date is next day Content (please ensure you mask any confidential information): Scenario: Need to del… -
I am trying to setup OFS to store attachments in FusionSummary: Trying to find some guidance on how to setup a connection between Oracle Field Service and Fusion so OFS is able to store attachments in Fusion I have created a…
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Oracle Field Service Fusion Application for attachment propertyHi , I’m currently working on setting up the Fusion application within Oracle Field Service (OFS) so that it can be selected when creating an attachment property. Howeve…
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We want to customize the route page button colours. Could you guide us to a theme file where we canSummary: We want to customize the route page button colours. Could you guide us to a theme file where we can add CSS? Content (please ensure you mask any confidential in… -
Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS)Subject: Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS) Summary: In our project, we are creating Oracle Field Service (OF…
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filter condition string to number conversion during conditional operator checkhi, we have string property containing numeric values likes 12.345 eg test_prop{string}=12.345 i'm creating a filter condition for comparison purpose but unable to find …
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Stock Item Return Process in OFSC with WACS Integration and Truck Inventory ManagementHi Community, We are currently in discussion with a client regarding the stock item return process and would appreciate insights on how this can be effectively managed w…
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activity_alerts content validationSummary: Hi, is there any way to validate the content of the activity_alerts property using displays conditions or within message scenario? I've tested these two options…
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Can we send multiple assets as part of WO to activity using maintenance OFS accelerator.Summary: We face issues when we try to push multiple Assets in one Work order through the maintenance OFS accelerator. Content (please ensure you mask any confidential i… -
How to add custom property in "exportAvailableCapacityActivitivities" under available capacity?Summary: Export all activities for a capacity category in capacity area. It download a csv. I want to add custom property in csv. Content (please ensure you mask any con…
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Is it possible to edit the "Non-Working Time Warning"-message to make it more visibleHi, Our customer asked us to increase the visibility of the warning message when you try to set the schedule of an active technician to non-working time. There is only t… -
Need to get time zones from OFSC (Config > Display) to populate plugin dropdown for API usageSummary: As an OFSC Plugin Developer, I am currently working on a client requirement that involves retrieving the list of company time zones defined under Configuration …
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Exploring Real-Life Use Cases of Oracle Digital Assistant with Oracle Field ServiceHi All, I’m currently exploring ways to enhance the Oracle Field Service Cloud (OFSC) experience by leveraging Oracle Digital Assistant (ODA), and I’m particularly inter… -
Unscheduling Crew's Pending Activities OnlySummary: We have a requirement where crews should be able to deactivate their routes even if there are still pending activities assigned to them. However, based on curre…
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OFSC ODA Integration - Data security/privacySummary: The questions are related to the native OFSC-ODA integration for rescheduling/cancelling of activities via "Where's My Tech" chat. Content (please ensure you ma…