Field Service
Discussion List
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IP address of production region of OFSCContent Dear All, Can someone share the IP address required for the OFSC production region ? Regards, Vivek Kumar Version 17.2 -
Ability to deactivate and hide message stepsSummary: Would like to be able to 'Activate/Deactivate' message steps, and be able to view the message steps based on 'Active/Inactive/All'. Content (please ensure you m… -
Best practices for WMT with support for 2 languagesSummary: Looking for best practices and/or recommendations for configuring WMT with support for 2 languages (English/French) Content (please ensure you mask any confiden…
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Moved: Column mapping for EBS vs Oracle Cloud TablesThis discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle -
How can I configure a time slot so that activityBookingOptions returns capacity for big activities?Summary: Content (please ensure you mask any confidential information): Hello good morning Oracle community I tried creating a time slot that starts at 07:00 am and ends… -
Do we only have one option for the item catalog refresh as a whole refresh or is there an option forSummary: Via the standard integration between ERP and OFSC (OIC) it seems to take multiple hours for the item catalog data to refresh for the items in OFSC. The ERP extr…
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how to download images of TOA activities for a specific daySummary: how to download images of TOA activities for a specific day Content (please ensure you mask any confidential information): how to download images of TOA activit…
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Mass/Repeating Activity Creation - No User ID in HistorySummary: When a mass/repeating activity is created, any scheduled outside 30 days are not created as a 'real' activity but retain a template ID - at day 30(as per config…
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Will "Where is my Tech" tracking URL 'etadirect.com' be deprecated along with the login/api url?Summary/Question: We are aware that User Login Domain & API Domain requests using 'https://login.etadirect.com' will be depreciated in 23D and replaced by https://.fs.oc… -
Routing Plans - 'Use Resources outside the Bucket' featureSummary: In our scenario, we have a routing profile that is assigned to multiple buckets with a routing plan that has the 'Use Resources outside the Bucket' configured -…
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OFSC Netsuite integrationSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to add new internal type activities to the resource to block available capacity?Summary: showBookingGrid API returns timeSlots as available regardless there is an Internal activity assigned to the timeSlot, when the internal activity has been create…
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Cancelling Mass/Repeating Activities - Self-Assign EnabledSummary: I'm not 100% sure if this a defect or expected behaviour. Our resources are typically configured with Self-Assign of a single bucket, this allows them to view a…
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Schedule multiple activity with same start timeHello All, We are integrating Oracle WACS (Work and Asset Cloud Service) with OFS to manage work orders for crews. Work orders will be created in WACS and will be pushed… -
Multiday Activity Support for Debrief PluginSummary: Multiday Activity Support is not available for the OFS Standard Debrief Plugin Content (please ensure you mask any confidential information): Current Standard D… -
Adding Service Logistics in existing B2B REST ApplicationSummary: Content (please ensure you mask any confidential information): We currently have OIC integration with Oracle B2B defined as REST/SOAP Application. In our next r…
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In Field Service Cloud, how to invoke Google Maps suggestionsWe are having issues when the Technicians are using the "Navigate" option on the app, instead of sending the co-ordinates, we are now sending the address : Number, stree…
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OFS Completed FAs to be sent over again to OIC (integration layer) due to outageSummary: Hello. Last Thurday (10/26), there was an outage in our OIC area (OIC is our integration layer between C2M and OFS). When C2M requested the FA and OIC was down,…
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Display the Enroute time in an activity fieldSummary: Capture activity Enroute time so it can be displayed in the activity details screen. Content (please ensure you mask any confidential information): In customer …
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Are the legacy URLs login.etadirect.com and api.etadirect.com already deprecated as of November 3?Summary: Hello - I was just wondering if the legacy URLs login.etadirect.com and api.etadirect.com are permanently cease to exist today, November 3rd, 2023? Reasons I as…
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Set capacity categories on resources in OFSCContent Hello there I need information how can we to set capacity categories on resources in OFSC application. Can we do it using Capacity Management API? Regards, Prash…
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Moved: We need to restict data access for other BUThis discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle
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Activities assigned by manually running a routing plan trigger undesired message stepSummary: Activities are tagged with "Do Not Reassign" when they are assigned to resources by a routing plan that was manually run by a dispatcher. Content (please ensure…
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How can we generate an activity along with inventory within "install" or "customer" poolSummary: Has anyone tried to create an inventory along with an activity creation? Content (please ensure you mask any confidential information): How can we simultaneousl…
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como se puede hacer para ver la propiedad [calendar_days_from_activity_booking]Buenas, como se puede hacer para poder ver la propiedad: Dias del calendario de reserva de la actividad [calendar_days_from_activity_booking] si se puede ver desde los F…
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Impacts of activating the "Allow update activities and offline sync after overnight ..." flagSummary: What can be the impacts of activating the "Allow update activities and offline sync after overnight within the following number of hours" flag in an environment…
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Oracle Field Service - custom pluginsSummary: When using OFSC application when connected to VPN some of the features like maps and custom plugins are not working. Please let us know whether OFSC has any lim…
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When using Get activities Rest API is there a way to use a wildcard in the parameters?We are using the Get activities REST API (https://docs.oracle.com/en/cloud/saas/field-service/cxfsc/op-rest-ofsccore-v1-activities-get.html) and trying to see if there i…
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Its Important to know how to handle and solve this "Address is not resolved"Summary: We added this full location to the resource location and the map cannot get it "Haramain Road, Al Nakheel District, Jeddah 21483, Saudi Arabia"