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Field Service
Discussion List
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Enabling Sound Notification alerts in Collaboration for Manager/ Dispatcher/Admin RolesHello, Is there a way to turn on sound notifications for Manager/Dispatcher/Admin roles when they get messages in the collaboration chat? It is similar to sound notifica… -
Creating Service Logistics header without asset details from OFSCSummary: We have Work order created without asset number. It integrates to OFSC and when technician submits debrief, the charge header creation is failing in service log…
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Unable to edit resource type after creation if resource is of different roleSummary: Why am i unable to edit the resource type in "Edit Resource" screen, if resource belongs to different role, example from bucket/group to field resource or manag…
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ssl certificate renewal for fs.ocs.oraclecloud.comHello, I want to know about the SSL certificate since its maintenance is planned for Friday, March 29, 2024 11:00 PM Pacific Daylight Time but my current certificate say…
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localizationSummary: We need to know if we can not show the technician's route on the Map in geolocated technicians. It would be that the tilde seen in the image does not appear. Co…
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OFS Meter Read integration with CCSSummary: OFS Meter Read integration with CCS. Aware of Meter Read plugin of OFS Does Meter Read have OOTB integration capabilities with CCS from OFS Content (please ensu… -
how do i color code the activity which has an inactive activity type in Screen configurationSummary: An repeated activity was created in our system and now the active type is made inactive, we want to highlight and show it to to our technicians that this is an …
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idle time in time viewHello Can you help us to understand why there is a idle time in time view of a technicien. I read below information in documentation: "The white blocks in a route repres…
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Which data set Gets deleted after 90 days in and which data remains there in OFSC.Summary: 1-From below mentioned DOC Which data set Gets deleted after 90 days in and which data remains there in OFSC. https://docs.oracle.com/en/cloud/saas/field-servic…
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Down time for OFS Environment RefreshSummary: I have opted for environment refresh for our lower environment by copying it from PROD, but during the refresh time, environment was accessible only, so wanted …
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OIC application can't be configured with Basic authentication in OFS 24ASummary: We have refreshed our lower environment and trying to create OIC integration in Applications but we are unable to configure with basic authentication like Usern…
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Validate External ID field is numeric or alphanumeric based on resource typeSummary: We have a customer requirement were user need to input only numeric values for external id to field resources and letters/alphanumeric for buckets/groups, we ne…
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ORACLE FIELD SERVICE - XSR fieldSummary: Is there any feature as part of the OFSC product to search the list of places where a particular field is being used in the application. Content (please ensure …
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Data use in AndroidSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): What is the data amount utilization that consumes OFS Application in And…
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REPLAY: OFS 24B Release Deep Dive - Aired: Wednesday, May 22nd, 2024WATCH THE WEBINAR REPLAY HERE Summary: Product Management reviews new features in the 24B release of Oracle Field Service. Content: Register for our webinar for an overv… -
Unable to find capacity categories option in oracle field service configurationUnable to find capacity categories option in oracle field service configuration -
How to add SLA Start and SLA End fields to the Ad hoc FilterSummary: I am reaching out for clarification regarding the Ad Hoc Filters functionality in the Dispatch Console as detailed in the OFS 23A Cloud Readiness Documentation … -
ORACLE FIELD SERVICE CLOUDSummary: How to add Service Request fields in Plugin? Content (please ensure you mask any confidential information): Version (include the version you are using, if appli…
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how to show/hide set of fields based on previously selected field value in OFS Screen ConfigurationSummary: We have a requirement to show/hide few fields based on a field value selected in run time in screen configuration. Can this be achieved in screen configuration …
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Activity Start timeSummary: Hi ,I have a requirement where the activity start time and duration must be given while creating an activity from add activity screen in OFS and i need that sta…
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Enrutar actividades que ya están asignadas a recursosBuenas tardes, ¿Cómo puedo configurar un routing para que asigné las actividades próximas a vencer que ya tiene asignada un recurso y se las ubique de manera ordenada? E…
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commercial calendarsHello, I need a user to configure and view the commercial calendar without granting access to other settings. What role or access could be used? Thanks.
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message Scenario Placeholder for Activity end time when it crosses midnight.Summary: We use message scenarios to interface data over from Field service to Service Cloud. Currently when an activity is completed in field service a message is trigg…
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Workflow still shows "There are more steps to come" - even there's no more steps.Summary: Hi. I am currently new on creating Workflows and I only have one form called Enter Readings. After the form has been submitted, the message "There are more step…
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How to configure maps in En-route page?Summary: EN ROUTE ACTVITY- I have a few confusions on en-route functionality. How can I make the travel time selectable in in the en route submit page? I have unchecked …
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I want to change my requests from SOAP to REST API and I want the equivalent fields.The specification of the equivalent fields of the new rest services is required (differences are observed at the field level, between the SOAP contract and the REST cont…
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Is there a way to integrate a PDF Editor to OFS?Summary: Add an integration in OFS with a PDF editor so that a crew working jobs does not have to go to a third-party application to redline a print Content (please ensu…
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OFS compresses/blurs Images uploaded into Image Form FieldsSummary: Hi all, There is automatic compression of Images when uploaded into Image Form fields causing a reduction in quality and clarity. Content (please ensure you mas…
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Remove PIN on log in using SSO connectionSummary: Hello all, We require the setting of PIN to be removed altogether even though it prompts to create one only for the first time in OFS. Content (please ensure yo…
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Oracle Excellence Awards 2024 - Nominations Open!At Oracle, our customers inspire us daily—as teachers, innovators, and thought leaders. Combining their boundless ingenuity with Oracle solutions, our customers are crea…Elise Hymes - Oracle CX-Oracle 31 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle