Field Service
Discussion List
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how to retrieve deleted activity ?Summary:the activity was deleted by mistake and we need to retriew it , how can we do it ? Content (please ensure you mask any confidential information): Version (includ… -
Copying activity StartTime using message scenarioHi Team, I have to copy the out of the box start time to a custom property to meet one of our requirements. The following is the subject and body for my 'Set Property' m…
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Parts Plugin ErrorSummary: Hi Team, Parts Plugin is encountered with error when launched for adding parts .Error message is encountered as "These inventory types must be configured: recei…
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Common Shape file for Canada and US regionSummary: Hi, I am looking for a common shape file to upload as a work zone layer in the business rule setting for both Canada and US region as OFSC allow only one work z… -
Barcode / QR Code Scanning Inventory Pack which has multiple Serial NumbersSummary Barcode / QR Code Scanning Inventory Pack which has multiple Serial NumbersContent Hello All, I have a requirement to scan inventory pack of 10 items from Mobile…
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Clearing Outbound Message QueueHi Team, Is there a way to clear the outbound messages queue in order to avoid the already queued messages to be delivered ? Deactivating the message scenario and even d…
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Is there a way to see if a resource has accessed and taken action on another resources route?Summary: If a resource has visibility in Oracle Field Service to other resources, they can access the other resources' route and can "act" as that resource and complete … -
Is it possible to create Multi-select values lists under Properties module -> Entity = ActivitySummary: I am looking to add a property that allows multi value select answers Content (please ensure you mask any confidential information): Is it possible to create Mu…
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Getting Azure Session token in OFSC via SSOSummary: We have OFSC SSO sign-in and we are using Azure Entra for Login. Once logged into OFSC via SSO, we need to invoke another API for which we need Azure token for …
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Move activities from one resource to another while maintaining the original activity sequenceSummary: When using Oracle Field Services, the set sequence of activities for a resource, is not being maintained when the activities are moved to another resource. Cont…
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Default order for timeslotsSummary: It appears that the default ordering for Timeslots is in 'index' order - ie. time of creation. I have a requirement to add new timeslots that would need them to…
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Adding a date & time picker field in a context layout (for ex 'End activity')Summary: How can we add a date/time picker field in a screen like 'End activity' or 'Edit/View activity'? Content (please ensure you mask any confidential information): … -
To Assign a Routing Profile to several Bucket using REST APISummary: Is there any REST API which we can use to assign a routing profile to several bucket at once ? From UI It is possible one by one but I couldn't find any REST AP…
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Work Zone Ratio BehaviourWe are using routing 24x7 to route reactive/corrective maintenance on our equipment. In the daytime we have our full workforce available, and accordingly want to limit t…
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Can a custom property be created of GUI Type 'Date'Hi Team, We had a requirement wherein we had to create a custom date field and update it in the Activity Details screen in OFSC. I could find that we cannot bring a date…
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what if the Invoice amount is greater than the PO AmountSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Inventory type 'Install' not getting created from debrief pluginSummary: Hi All, I have a custom debrief plugin which I am using to collect details of 'Supplies' and 'Equipment' that is used on a job. Both are inventory types created…
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How to get akey valuesHello, The REST API for OFS Statistics setting (override) needs akey value (integer identifier). How could I get the AKEY values? Thanks and regards Frank -
Oracle Field Service CloudSummary: In configuration under work summary added icons as per attached screenshot but business required in linear view. Is it possible to add them side by side? Conten…
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After cloning, In test instance will Applications are overridden from Productions Data.Summary: After cloning do we need create all the applications once again for Test Instance or do we need change the URL for the Databases.?? Content (please ensure you m…
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Can you add a hyperlink for Where's My Technician in Feedback sectionSummary: We want to add a hyperlink in Where's my Tech Feedback. Tried adding through html and it didn't work. Is it possible?
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Can Non-working reasons be reconfigured?Using Oracle Field service core application, our users want to be able to select how much time will they be on sick leave or annual leave (this are Non-working reasons u…
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Connecting between OFSC and Oracle Analytics CloudContent Hi All, We are trying to connect Oracle Field Service Cloud to Oracle Analytics Cloud using the Outbound Integration Channel available in OFSC. The documentation… -
Need to detect the time when the activity added after every action made to the activity.Summary: Hi, when we add an activity it's added in a certain time let's say 02:00 PM then we assign it to a resource at 02:15 PM for example, now the system only capture…
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Travel time is read only in technician appSummary: Hi all, We have enabled the option to view and adjust travel time for the technician. But we find that for some users it is still read only. Is there any scenar…
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How to Make OFSC Message Engine Send Message to External SystemSummary: Message Engine does not send message to a defined external system which implemented OFSC Outbound (Simple) Web Service Content (required): An external system is…
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Open an activity that had been created from a pluginSummary: Content (please ensure you mask any confidential information): I'm having a flow where i execute the below one after the other in OFSC 1. Create a lunch activit…
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oracle fieldSummary: what can be the maximum duration (months or days) used for SLA in OFSC? "slaWindowStart", "slaWindowEnd" Content (please ensure you mask any confidential inform…
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Assigning activities which are about to be late.Summary: Understanding routing filter setting. Content (required): There is one setting "Assigning activities which are about to be late." in routing filter setting. Her…
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How to update 'date' field for past date activity with Rest APISummary: How to update 'date' field for past date activity with Rest API Content (please ensure you mask any confidential information): Version (include the version you …