Field Service
Discussion List
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oracle fieldSummary: what can be the maximum duration (months or days) used for SLA in OFSC? "slaWindowStart", "slaWindowEnd" Content (please ensure you mask any confidential inform… -
Assigning activities which are about to be late.Summary: Understanding routing filter setting. Content (required): There is one setting "Assigning activities which are about to be late." in routing filter setting. Her…
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How to update 'date' field for past date activity with Rest APISummary: How to update 'date' field for past date activity with Rest API Content (please ensure you mask any confidential information): Version (include the version you … -
how to download avatar image of OFSC usersSummary: we need to download the avatar photo recorded in the users to use it as a virtual credential Content (please ensure you mask any confidential information): pres…
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How to add new user for the Service Console for the Field Service CloudSummary: Need to add new user for Service Console for the Field Service Cloud Content (please ensure you mask any confidential information): Version (include the version…
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Drill down for reports in OFS DashboardSummary: Hi all, Customer would like to have a drill down for the graphical reports in OFS dashboard, for e.g Resources by statuses should have a drill down which list a…
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Place Submit button at the TOP of a screen?Summary: Is there a way to position the 'Submit' button to be at the TOP of a screen instead of at the bottom? The same question could apply for other button like 'Cance… -
how to make connect Guided Learning with Oracle Field ServiceSummary: how to make the connection between Guided Learning and Oracle Field Service Content (please ensure you mask any confidential information): I have a guided learn…
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Calling page from another application on iOS from OFSC pluginSummary: I need to call another applications page from OFSC Mobile plugin Content (please ensure you mask any confidential information): We are getting results when call…
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Learned Duration Statistical Data on Completed TicketsSummary: Would like the option to be able to include the Learned Duration field data into the Daily Extract download that occurs nightly. Content (required): I understan…
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IP address of production region of OFSCContent Dear All, Can someone share the IP address required for the OFSC production region ? Regards, Vivek Kumar Version 17.2
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Ability to deactivate and hide message stepsSummary: Would like to be able to 'Activate/Deactivate' message steps, and be able to view the message steps based on 'Active/Inactive/All'. Content (please ensure you m…
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Best practices for WMT with support for 2 languagesSummary: Looking for best practices and/or recommendations for configuring WMT with support for 2 languages (English/French) Content (please ensure you mask any confiden…
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Moved: Column mapping for EBS vs Oracle Cloud TablesThis discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle -
How can I configure a time slot so that activityBookingOptions returns capacity for big activities?Summary: Content (please ensure you mask any confidential information): Hello good morning Oracle community I tried creating a time slot that starts at 07:00 am and ends… -
Do we only have one option for the item catalog refresh as a whole refresh or is there an option forSummary: Via the standard integration between ERP and OFSC (OIC) it seems to take multiple hours for the item catalog data to refresh for the items in OFSC. The ERP extr…
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how to download images of TOA activities for a specific daySummary: how to download images of TOA activities for a specific day Content (please ensure you mask any confidential information): how to download images of TOA activit…
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Mass/Repeating Activity Creation - No User ID in HistorySummary: When a mass/repeating activity is created, any scheduled outside 30 days are not created as a 'real' activity but retain a template ID - at day 30(as per config…
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Will "Where is my Tech" tracking URL 'etadirect.com' be deprecated along with the login/api url?Summary/Question: We are aware that User Login Domain & API Domain requests using 'https://login.etadirect.com' will be depreciated in 23D and replaced by https://.fs.oc… -
Routing Plans - 'Use Resources outside the Bucket' featureSummary: In our scenario, we have a routing profile that is assigned to multiple buckets with a routing plan that has the 'Use Resources outside the Bucket' configured -…
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OFSC Netsuite integrationSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to add new internal type activities to the resource to block available capacity?Summary: showBookingGrid API returns timeSlots as available regardless there is an Internal activity assigned to the timeSlot, when the internal activity has been create…
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Cancelling Mass/Repeating Activities - Self-Assign EnabledSummary: I'm not 100% sure if this a defect or expected behaviour. Our resources are typically configured with Self-Assign of a single bucket, this allows them to view a…
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Schedule multiple activity with same start timeHello All, We are integrating Oracle WACS (Work and Asset Cloud Service) with OFS to manage work orders for crews. Work orders will be created in WACS and will be pushed… -
Multiday Activity Support for Debrief PluginSummary: Multiday Activity Support is not available for the OFS Standard Debrief Plugin Content (please ensure you mask any confidential information): Current Standard D… -
Adding Service Logistics in existing B2B REST ApplicationSummary: Content (please ensure you mask any confidential information): We currently have OIC integration with Oracle B2B defined as REST/SOAP Application. In our next r…
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In Field Service Cloud, how to invoke Google Maps suggestionsWe are having issues when the Technicians are using the "Navigate" option on the app, instead of sending the co-ordinates, we are now sending the address : Number, stree…
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OFS Completed FAs to be sent over again to OIC (integration layer) due to outageSummary: Hello. Last Thurday (10/26), there was an outage in our OIC area (OIC is our integration layer between C2M and OFS). When C2M requested the FA and OIC was down,…
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Display the Enroute time in an activity fieldSummary: Capture activity Enroute time so it can be displayed in the activity details screen. Content (please ensure you mask any confidential information): In customer …