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Where Is My Technian URL changed from "w." to "g3." and no longer working

in Field Service

Summary:

We are about to implement Where Is My Technican and last week during our testing, the URL path is always:

https://w.etadirect.com/<token> — and it was working correctly where WIMT is being displayed.

Starting this Monday (10/27), during testing, the URL path changed to:

https://g3.etadirect.com/<token>

And when accessing this new link, it displays a “503 Service Temporarily Unavailable” error.

If there's a changed to g3, why the WIMT is no longer accessible?

Note that we are not using custom domain pr branding..

Content (please ensure you mask any confidential information):

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