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Field Service
Discussion List
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how to settle legacy invoices if TDS applied only on prepayment not on standard.Summary: how to settle legacy invoices if TDS applied only on prepayment not on standard. Content (please ensure you mask any confidential information): how to apply leg… -
How to capture live photos in File propertySummary: Hi there, I have created one file type property, But it only gives option to upload image/file not give option to capture a live image. Is it possible to captur…
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How to set user inactivity timeout for SSO Login in OFSHi Everyone, We have " User Inactivity Timeout" for "Default Login" Policy, in our project we are using OpenID SSO, we want to set the user inactivity timeout set for th…
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Edit Activity Duration after activity is completedSummary: If a field service engineer forgets to complete an activity on same day and next day when tries to end activity, he needs to edit the duration and enter actual …
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Is there a way for Edit/View Form's fields will become read-only once FA is in completed status?Summary: Hello there! Our OFS is integrated with C2M. Once the FA is completed from OFS, the interface process is triggered and sends the data information to C2M (e.g. m…
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How unassign a resource from a teamHello, After a resource is assigned to a resource, how we can unassign that resource from the team? Any PI or UI interface we can use? Thanks and regards Frank -
Can open API be used with Field Service (OFSC)?Hello, We would like to know if OFSC has the capability to consume REST open API requests. Also, is it possible for OFSC to create send_message requests using open API i…
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Temporary Work Skills and 'Least Skilled Resource'Summary: We're aware that Routing is geared towards making use of the 'Least Skilled Resource'. If 2 Resources are equal in every way, except Resource A has 4 Skills and… -
Activity travel key is suboptimalIn 24B Quarterly Upgrade, we are receiving a warning that, Activity travel key is suboptimal , Key is too specific for accurately estimating durations. Consider modifyin…
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What are the Device Compatibility Parameters for Oracle Field Service. (For Tablets & Mobile)We need to make a decision to buy Tablets to implement Oracle Field Service. To make the decision, we are looking to analyze 'device compatibility parameters' for a tabl…
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How to configure public endpoint in an OFS Outbound ChannelSummary: Hello. I need to know if by configuring a public endpoint in an OFS Outbound Channel I can reach it, or do I have to go through the LB and configure the LB. Tha…
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OFS - Highlight activity in resource treeSummary: We need to know if when searching for activity in the TOA search engine (upper right margin), we can configure the activity in question to be stopped or marked …
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First activity unmovableSummary: I have an internal activity of name “Bodega” that when it is used has to be the first of the day and does not have to be moved. The problem that occurs is that …
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Default Value Expression does not return a value in Book new activity ScreenSummary: Expression does not return a value when set as default value for duration in "Book new activity" context, it executes successfully in the "Add activity" context…
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Automatic Copies When Modifying User Type in OFSCHello, Every time I change the User Type of a resource in Oracle Field Service Cloud (OFSC), an automatic copy of that resource is created. I don't understand why this i… -
unable to receive Oracle upgrade notificationsHi , Unable to receive Oracle upgrade notifications for OFS patches and B2B patches. I have access to service console but still not receiving mails regarding patch upgra…
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Table to check charges on field service work orcderHi Team, We need table to check the charges details on the field service work order. Please find the below scrrenshot.
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What is "Street Level" definition for OFS Routing?Summary: Hi. I've missed asking this question during the Customer Connect 24B Field Release Webinar. There's a new feature called bulk routing SLR travel time option in …
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ressources type don't appearSummary: I created a new ressources type to enable the fonction ''Used for Quota Management''. When i go in a ressource to change the ressources type, the new one doesn'… -
What certificate SSL does the rest/ofscCapacity/v1/showBookingGrid service use?Summary: What certificate SSL does the rest/ofscCapacity/v1/showBookingGrid service use? The document SSL certificate renewal for Oracle Fusion Cloud Field Service (Doc …
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On parts and catalog while selecting the data(parts)its not auto populating? Can we have a solutionSummary: We have uploaded the data of parts and catalog. While selecting the data(parts) in the search of parts Processing page the item number and description should be…
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Check truck capacity when assigning activities to truck resources?Summary: Can Oracle Field Service Cloud (OFS) manage and check truck capacity when assigning activities to truck resources? Content (please ensure you mask any confident…
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Accommodate multiple Organizations in single Field Service Cloud environmentSummary: More than one business groups / organizations in a single Field Service Cloud environment. Content (please ensure you mask any confidential information): We are…
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I am trying determine how to identify the volume and types of collaboration messages being generatedSummary: I am trying to determine how we can extract the volume and types of collaboration messages that are being sent to resources daily. Using the message report does…
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Limits of custom themes and WMT themesSummary: Good afternoon, is there a limit to create custom themes and WMT themes? Can I create as many as I want? Content (please ensure you mask any confidential inform…
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Operations on Properties with Date valuesHi Team, We have a string property 'planned_date' which has to be entered by a user in the Activity Details screen. This property has a regular Expression validation to …
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Service rest/ofscCapacity/v1/showBookingGridSummary: From the attachments, what is the SSL certificate of the /rest/ofscCapacity/v1/showBookingGrid service? Please share the SSL certificate credentials and indicat…
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Rest API Find matching ResourceSummary: I want to schedule an activity indicating the Time Slot but it is not reflected in the result. Content (please ensure you mask any confidential information): Th…
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Unable to delete resourceHi everyone, I am having trouble deleting a resource in Oracle Field Service Cloud (OFSC). I have followed the steps described in the official documentation and also use…
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Reassign activities between resources to optimize the routes after activities are assignedSummary: Hi Cloud Community! We want to reassign activities to make each resource route optimized when a routing plan runs. For example, if currently there are 3 Resourc…