Automatic customer notification when technician is predicted to miss service window
Summary:
We are trying to implement an automatic notification to customers when a technician is expected to arrive late and will not meet the promised service window.
Content (please ensure you mask any confidential information):
Our requirement is:
The notification should be automatic.
It should not depend on the technician manually reporting a delay.
It should be triggered ideally 1–2 hours before the service window is missed.
It should be based on ETA recalculations (for example, when previous activities are extended or route changes occur).
Has anyone implemented a similar predictive late-arrival notification using only OFS configuration?
Version (include the version you are using, if applicable):
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