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On-Call Shifts - How are these handled by the HCM - OFFS Accelerator

in Field Service 2 comments

Summary:

The documentation for the accelerator mentions a limitation below:

Let's assume that the work schedule of an employee is from 8 AM to 5 PM. Now the employee decides to perform overtime work from 7 PM to 10 PM on the same day. This scenario isn't handled in the current worker availability integration. This setup creates a single working schedule from 8 AM to 10 PM in Oracle Fusion Field Service . In the actual scenario, the employee isn't available for work from 5 PM to 7 PM. This information isn't tracked in Oracle Fusion Field Service.
Are on-call shifts affected by this limitation or are they handled as separate entries due to the

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