To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
APPLICATION FOR B2B CONNECTION ERRORSummary: There are four auto-configuration steps as part of enabling B2B Service and Service Logistics application in OFSC. 1) Oracle Field Service - Completed 2) Oracle…
-
Unable to Map Document Upload Field in Oracle Field ServiceHello Oracle Community, I’m working on an integration that involves sending a document from Oracle Sales Cloud to Oracle Field Service using Oracle Integration Cloud. Th…
-
How does OIC receive form fields vs activity fields?We had an activity field titled "Outage date and time" that we changed to a form field to use the date and time picker. However, when we complete jobs using the form fie…
-
We need to implement Activity sync Pull Update (OOTB) integration How refresh activity is working.Summary: Refresh activity is not tagged to standard action screen. how it is supposed to work? By default it has no standard action associated with him. Content (please …
-
CCS OFS Appointment booking on professional versionSummary: we want to implement CCS OFS Appointment booking on professional version of OFS. How it can be done? Via Find MatchingResource API? Because if accelerator is us…
-
Moved: Advanced filters on custom Dynamic choice list field is not filtering data in Redwood work o…This discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle
-
Condition time slotSummary: Good morning! I have created a new time slot. How can I condition it so that only one type of user has it available? Do I have to use a regular expression? Gree…
-
GrandParent External IDSummary: Hello Community, I had applied the functionality where we fetch Resource Ext ID, Parent Resource Ext ID on activity details page via "Set Property". This is wor…
-
Capacity Module metricsSummary: What reports or metrics can I obtain to review the use that is being given to the Capacity module? Content (please ensure you mask any confidential information)…
-
How we can disable multiple triggers of a button in OFS?Summary: We have two buttons . Due to a lack of technician awareness, these buttons are being triggered multiple times, resulting in a heavy load on the message queue. T…
-
Global Deployment by Oracle for Weely Maintenance Pack Question?Summary: Hello. Typically, when Oracle releases WMP, we have the choice to deploy it immediately or wait for the next quarterly update (roll ups). With our 3 environment…
-
Dashboard - Autorouting Scheduled ReportGrettings, We are trying to schedule the autorouting results report but couldn't find it on the display list. Is there a way to add it to the list? Thank you,
-
'concat' functionSummary: Concat function is not automatically reacting to changes in the properties? Content (please ensure you mask any confidential information): I used the 'concat' f…
-
List users and their assigned collaboration groupSummary: List users and their assigned collaboration group Content (please ensure you mask any confidential information): Is there a way to be able to retrieve the list …
-
Updating Custom Properties on a Cancelled ActivityHi Team, We encountered a situation where we need to update a custom property on a cancelled activity via an external middleware. We know this can be done through the UI…
-
Field service: Option Suggest activity by location is not available under activity management.We are unable to find the "Suggest activity by location" option under activity management in field service. We followed the steps mentioned in oracle document, but we ar…
-
Weekly Maintenance Pack 7: Routing DescriptionSummary: Weekly maintenance pack 7 Routing description: Is there more detailed documentation available to better understand the impact of this change Content (please ens…
-
Is possible to export the "Resources by statuses" report from the TOA DashboardHello, I would like to know if exporting the "Resources by statuses" report from the TOA Dashboard, either through the TOA environment or a REST API is possible. Also, h…
-
How to grant permission to Export a TOA Control Panel to a specific type of userSummary: Hello, I would like to know how to grant permission to Export a TOA Control Panel to a specific type of user so that they can see the "Export" button from their…
-
Feasibility of Downloading Submitted Forms in XML or PDF Format from Oracle Field Service CloudSummary: I am exploring options for extracting submitted forms from Oracle Field Service Cloud and would like to know if there is any built-in functionality or feasible …
-
Plugin SupportSummary: "Hello Community members, I'm looking to integrate Oracle Field Service Cloud (OFSC) with Oracle Maintenance Cloud to enable the creation of Follow-On Work Orde…
-
step by step guide on how to install standard asset details plugin.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
-
Show Booking GridSummary: Good afternoon, I make the query through the API and the result is as follows: BODY: RESULT: What configuration am I missing? Content (please ensure you mask an…
-
How to configure for getting the active user report in Dashboard Oracle Field ServiceSummary:Hi Team, We have a business requirement for configuring the get the active user report in Dashboard Oracle Field Service. Can you please help and guide us how to…
-
Enable capture SMS body in notification in OFSC.Summary: Hi Team, We have the business requirement as below mentioned Capture all interactions with customer via manual entry by fulfillment partner in WFM-OFSC or trigg…
-
How to capture the activity ID to modify the WFM activity based on the customer response.Summary:Hi Team, We have the business requirement as below mentioned.. Send email/SMS/whatsapp/MVA notification and customer should be able to edit their installation sc…
-
Arrival time of technician based on the Geocodes.Summary: Can we get the arrival time of technician based on the geocodes? Requiremnt is to get the ariival time populated up when technician reaches to the Work order lo…
-
Inventory transfer option should be available – From Field Technician to Supervisor in OFSSummary:Hi Team, We have business requirement as mentioned below If Field Technician is added in Installed inventory, it should automatically reflect in the WFM-OFSC Hom…
-
Survey Link need to expires after 24 hrs in my OFS ApplicationSummary:Hi Team, Below Requirement from business In the Current scenarios Survey Link expires in 12 min in my OFS Application. Can you please let us know how Survey Link…
-
Not able to get the SMS for the activity cancellation and appointment cancellation in OFSSummary:Hi Team, We got the mail for activity and appointment cancellation but not able to get the SMS for the activity cancellation and appointment cancellation in OFS.…