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Field Service
Discussion List
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Complete activity in OFS without it being assigned to a technicianI would like to know if it is possible to complete an activity in OFS without it being assigned to a technician. -
GPS / Location Access and SecuritySummary: We want to allow technicians to see each other on the Manage page so they can collaborate and share/reassign activities where necessary, but by doing this they …
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Updating Work Order Location Based on Actual Resource LocationHi, We have a requirement to update the work order location (latitude and longitude) based on where the technician actually performed the work. In our case, the work ord…
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Updating many activities to 'en route' or 'started' statusSummary: Good morning, I need to perform some tests of mass mailings (200 approx) to verify the correct functioning of the message scenarios. To do this, I need that man…
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service history pluginSummary: want to install service history plugin in OFS Content (please ensure you mask any confidential information): Forms and Plugins (oracle.com) the service History … -
Calculate route time of activitiesSummary: I would like to know how the route time of activities is calculated in OFS? Content (please ensure you mask any confidential information): Version (include the …
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Placeholders I added in patterns-body is not getting replaced by the actual value in WMTSummary: I added placeholders in the body of the message for handling Where is my technician's negative feedback. That isn't being replaced with actual value when the di…
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Filter issue with qualificationSummary: When I try to apply filter condition based on qualification the beavior is not the same. Normaly, when i insert multiple values in a condition, the filter beavi… -
Filtering Date Changes from Message Scenario 'Activity Moved' eventHi Team, We need to display an indicator on an Activity if it is rescheduled to a different date. We considered using the 'Activity Move' event in the message scenario t…
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Unable to change customer inventory propertiesSummary: I am attempting to configure the inventory module to support managing customer appliances. In order to meet a business requirement I need to be able to change i…
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How to populate the Activity History details in Daily Extact DB and Its Report in OFSSummary:Hi Team, Can you please let us know how to populate the activity details history in Daily Extract Report DB. Regards, Malay Content (please ensure you mask any c…
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Battery consumption with the application logged inHi, I would like to know if having the TOA application logged in and with the GPS activated consumes much more battery than normal on the cell phone. Thanks.
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Print Route for Future week or monthSummary: I understand we can print Route only for a Particular day. Is it possible to Print Route for a range of Time period, eg: a week or a month. -
Week view / Month View in OFSC Mobile AppSummary: My Client has a requirement where the OFSC Mobile app needs to dispatch the future Work Orders/Activities in the Mobile App. The functionality is available in D…
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Setup SSO in OFSC with Azure ADHi All, We are looking to setup SSO on Field Service With Azure AD. Has anybody done this before? We are looking to get some guidance on this setup. We do have the docum…
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API de ubicación en tiempo real de recursoSummary: Necesito una API que pueda utilizar en un plugin, para poder obtener la ubicación de un recurso (EN TIEMPO REAL) cuando se realiza una actividad. Content (pleas…
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sort the meter activities in ascending order using Meter PluginSummary: as per documentation and meter read plugin functionality 'The A_Meter_Order_Number property is used to sort the meter activities in ascending order'. The pendin…
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Channel configurationSummary: Hello! I have created a new channel but I have the problem that there is no connection between OFSC and the external system. How can I check that the Host is th…
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create Activities associated to a lead while importing the lead using APISummary: How to Import activities associated to a lead while importing the lead using API. Ask here is i want to create one lead associated with multiple activities how …
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how to enable notifications in the collaboration window for OFS?When we open our collaboration window/pane we don't have the bell icon or notifications tab. How do enable this feature in OFS?
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Suspending and resuming activity should not impact uploading of live photos/documents in OFSSummary:Hi Team, If activity is suspended then resumed on Oracle Field Service, there should be a capability to upload live photos cannot be uploaded again. Ability to u…
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Use Routing to move activity from Resource non-scheduled to original bucket?Summary: We have a technician and office user behavioural challenge to overcome:- Technicians leaving assigned customer activities on their Routes overnight that are of … -
Custom status for Work Orders in Fusion ServiceSummary: Hi, We want to add additional status values for Field service Workorders. What are the possible ways to have the new custom status values? ONe of the possible w…
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meter reading sequenceSummary: how it can be ensured via filters. can filters sort base don value of field? Content (please ensure you mask any confidential information): Version (include the…
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Add comparisons on dates in the message scenario blocking conditionsHi, I would like to know if it is possible to add comparisons on dates in the message scenario blocking conditions or in the button visibility conditions? Thanks
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How to increase appointment slots in Oracle Field ServiceSummary: Hi Team, Currently, one of user facing the issues as existing slots are showing full. So, we need to increase appointment slots for this user, Can you please gu…
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Is it possible for the survey link to send more than one question to the customer in OFSSummary: HI Team, In the Survey Link Enhancement- Is it possible for the survey link to send more than one question to the customer in Oracle Field Service Can you pleas…
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Does OFS support the use of placeholders in a URL plugin?Summary: We'd like to add a GIS plugin to our activity pages. Can it be configured so that the URL field can grab the latitude and longitude fields from the job and chan…
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Feedback required for Oracle Field Service ImplementationDear customers and partners, We want your opinions about what it’s like to implement Oracle Field Service. Earn a CCC “UX Hero badge” and a gift when you tell us your im…
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Best way to ensure reconfirming of data entered in a field on a form.Summary: We are trying to avoid typos in electric meter numbers entered by our meter servicers. We can certainly ask them to retype the number in a second field, but is …