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Field Service
Discussion List
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I want to add a sign in screen text hint "Can't sign in? e-mail support@inbox.com" - is it possible?Summary: I want to make some changes to our Test, Training & Sandbox Environments sign in screens and password access which I am not sure are possible - so would like an… -
A resource is showing a different initial day in the calendar (on Dispatch Console)Summary: Hi, a resource is showing a different initial day in the calendar (on Dispatch Console), even if global configuration in the instance on "Display" is set Sunday… -
Clarifications Required on Fusion Attachment Flow Post 26A UpdateHi Team, Regarding the Fusion Attachment flow after the 26A update, we have a few clarifications. Below is our current understanding: When an attachment is added in a Fu… -
OFS→ADB Database (on Private ORDS Endpoint)Summary: Does any one have experience with this "pre-built" connector from OFS to ADB? We’re following the docs Configure Real-Time Data Integration With Oracle Autonomo… -
Forms and Plugin Label Column is missing from screenSummary: Hi Team, We used to have Label Column in Forms and Plugins Screen but not is missing. It was helping us in differentiating between different plugins as we had u…
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Fusion Field Service Custom Filter (with dynamic field values) not returning result on Activity ListHi, Observed different behavior on Ad hoc and Custom Filters on Activity list in Dispatcher Console. Ad hoc Filter with two Fields: Activity Status and Time Slot If Acti…
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Collaboration Events -> updateTypeSummary: I would like to know all the possible values that the “updateType” parameter can take. For example: Content (please ensure you mask any confidential information…
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Native Integration between Fusion Service and Field ServiceHi Team, This is a continuation of my previous question regarding Fusion Service to FFS native integration: https://community.oracle.com/customerconnect/discussion/comme…
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Concatenate ID + Name: Inventory TypeSummary: Hello! When adding stock to a warehouse, the name of the inventory type is displayed. Is there a way to concatenate the ID and the name? Example: [12345] - ANTE…
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Populating number of days left based on a future dateSummary: Hi Team, We have a property where we store a date. Let's say date in in future i.e. 31st December. Based on this date we want to populate number of days left i.…
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Ability to create non-ordered activity by defaultSummary: Hi Team, Users have to create some internal activities like Lunch, Yard, Assist manually. We want to create these activities as non-ordered so that we can skip …
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auto routing error messagesSummary: What are the detailed explanation and the related configuration impacting the below auto-routing error messages ? 1 Assignment will cause Resource Preferences v…
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Impoting XML file for new User type createdContent Hi, We tried Exporting the screen configuration for Mobility from one user type to the newly created user type and saved that. When we import the XML file for th… -
Is it possible to manually resize Resource Row Height in the Dispatch Console?Summary: Hi everyone I have a request from a user regarding the UI customization in Oracle Field Service. In the Activity List, users can easily use the "Resize row" (Ri…
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Reports table for Oracle Fusion Field ServiceHi Team, We are trying to use a BI Publisher (BIP) report to extract and store data in our data warehouse for reporting in Oracle Fusion Field Service and audit purposes…
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More than 1 Bundling rule in FFSSummary: We have a scenario where an Activity type should be bundled based on Address and Zipcodes but the other Activity type should be bundled based on another custom …
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Routing Plan Run Got Timeout - Can a user be notified?Summary: Although not always, we experience our Routing run status showing Failed due to a Routing Plan Timeout Expired error. There is a fix anyway to consider increasi…
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Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it…
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Need to authenticate REST API for Oracle Fusion Field Service Cloud Service - ChatsSummary: I cannot authenticate REST API for Oracle Fusion Field Service Cloud Service - Chats REST Endpoints. How to set up JWT auth? Content (please ensure you mask any…
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Ability to optimize route based on resource locationSummary: Hi Team, We have a question related to Routing Rules. We are creating a routing plan to optimize resource route to minimize total travel. Scenario is simple: Re…
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Forms PDF – How to Render Checkbox as Checked in HTML Template?Hello, I’m currently testing the 25C Forms PDF functionality for an upcoming customer demo and had a question regarding adding a checkbox in the HTML template. I couldn’…
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Refresh a TEST environment from another TEST environment?Summary: Not receiving any response for a request to refresh one of our TEST environments, and the source is another TEST environment. Content (please ensure you mask an… -
OTBI for Oracle Fusion Field service (FFS)I need to generate an OTBI report in Fusion Field Service, subject area is not available
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Oracle Fusion Field Service Worker Availability IntegrationSummary: We are using 'Oracle HCM Fusion FS Worker Availability' integration in the HCM-FFS accelerator in OIC. It is creating the 'ResourceExceptions' activity type in …
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Automatic customer notification when technician is predicted to miss service windowSummary: We are trying to implement an automatic notification to customers when a technician is expected to arrive late and will not meet the promised service window. Co…
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Are there plans to deprecate the Oracle Field Service?Summary: With the release of Oracle Fusion Field Service are there plans to deprecate the Oracle Field Service Content (please ensure you mask any confidential informati…
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New 26A Feature: Message Scenarios Integration Event Delivery ChannelSummary: I am testing this new 26A feature Message Scenarios Integration Event Delivery Channel, and I was able to submit a new event "messageStepTriggered". However, wh…
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routing assigning activity to resources not having the required inventorySummary: Configured a routing plan with the parameter 'Number of days prior to activity date that inventory is required' as 0 . Added Required inventory to the Activitie…
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Is there a way to mimic a Not Done action on a pending activity?Summary: We have a button configured which allows our Planners to performing actions on pending activities using a form containing a service request to update these acti… -
External Application Plugin - Not able to POST dataSummary: Hi , We are trying to embed VBCS application to Fusion Field service , for which we are using External Application Plugin . Here we are trying to send few Work …