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Placeholders I added in patterns-body is not getting replaced by the actual value in WMT

Summary:

I added placeholders in the body of the message for handling  Where is my technician's negative feedback. That isn't being replaced with actual value when the dispatcher received an email.

Content:

In order to handle negative customer feedback, I created a message scenario. I added activity completed as the launch condition, and I added customer ratings and comments fields (which are custom properties I created and where I store user input value when a customer submits feedback) in the message body for testing. Finally, I set a 10-minute message delay. In order to test, I used a static email address. However, when I receive emails, the placeholders I set for customer reviews and ratings do not change to the correct values.

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