Collaboration
Discussion List
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Is there any way to apply filter on notification ?Summary: Content (required): Hi folks, We have a requirement that business does not need every notification that is sent out from OFSC. Some lower priority pop up notifi… -
An activity in status "Not Done", is there a way to deactivate the URL link the Customer receives?Summary: When the Customer receives the URL link to evaluate the technician’s service and the activity for any reason is “Not done”, the link remains active. Content (re…
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WATCH REPLAY: Oracle Field Service 23C Release Deep DiveWatch the OFS 23C Release Deep Dive Here Summary: Product Management reviews new features in the 23C release of Oracle Field Service. Content : Watch the replay of our w… -
Its important to know how to integrate the Collaboration with external device.Summary: we have the below external device need to integrate it with the collaboration feature thats existing in oracle field service as if there is doc for that.
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Is it possible to send an image in the BODY of the message scenarios?We need to send a communication to all Field Resources and for that we are using Message Scenarios. Is there a way for us to send an image in addition to the text?
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Oracle Field Service cloud for DemoSummary temporary access to OFSCContent Hi All, One of our Client is Evaluating Field service tool. But to finalize decision on Oracle we need to present demo to custome…Mayank Pande 50 views 6 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to find "My Ideas"?Summary:Need to get list of ideas I opened in idea lab Content (required):In the past, there is an option "My Ideas" which can list ideas I opened. I cannot find this an… -
How to configure popups for emergency activities in OFSC?Summary: We are working on "emergency response and repair" use case where in we are trying to configure popups for emergency field activities coming in. Content (require…Juan Cruz-Support-Oracle 52 views 1 comment 1 point Most recent by Juan Cruz-Support-Oracle Field Service -
REPLAY AVAILABLE: Oracle Field Service 23B Release Deep Dive WebinarWATCH THE REPLAY FOR THE OFS 23B RELEASE DEEP DIVE HERE Summary: Product Management reviews new features in the 23B release of Oracle Field Service. Content: Watch our w…
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Replay Available: Oracle Field Service 23A Release Deep DiveSummary: Product Management reviews new features in the 23A release of Oracle Field Service. Content: Watch our webinar for an overview of new features and product demos…
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Is there a way to move started activity to another resource?Summary: In Fusion Field Service When started activity is not finished, it should be assigned to another shift through Activity Move. However, system shows message "only…
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The list of messages of the chatSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): We need to know if there is a way to have a History or Report of the cha…Ciprian Trandafir 72 views 3 comments 0 points Most recent by Juan Cruz-Support-Oracle Field Service
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Collaboration Group auditingSummary: Looking for a way to audit collaboration groups to ensure users/resources are set up correctly. Content (required): We've recently been adding collaborations gr… -
Collaboration: Location based chat in 22D versionSummary: On the 22D What’s New, the section Map view improvements in location-based broadcasting says: Similar to how it is shown on the Maps page, when searching based …Renato Kermentz-Support-Oracle 32 views 2 comments 0 points Most recent by Elaine Costa Field Service -
Showing technician details while getting call from associate in live experience.Summary: Showing technician details while getting call from associate in live experience. Content (required): Showing technician details while getting call from associat…
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Live experience app integration with OFSC app.Summary: Live experience app integration with OFSC app. Content (required): Oracle live experience mobile app integration with OFSC mobile app is possible or not. If pos…
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Build a validation that tech should not be allowed to transfer more than their On hand inventory?Hi Team, I have gone through the OFS document from there I seen that technician can have more number of inventory available than what is projected in the system. Therefo…
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How can I delete a Smart Collaboration Group?**This post was created as part of a How to Service Request (SR) Summary: I would like to remove a Smart Collaboration Group. Checking "Resources" I already removed all …Eduardo Kimura-Support-Oracle 12 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service -
REPLAY NOW AVAILABLE: Field Service 22D Release Deep Dive WebinarSummary: Product Management reviews new features in the 22D release of Oracle Field Service. Content: Watch our webinar for an overview of new features and product demos…
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How can I trigger an email when an activity is not assigned in time?Summary: Need an alert in Field Service, if an activity is to be assigned based on requested time, and it is not assigned by half an hour before, an email alert should b…Shawn Call-Support-Oracle 52 views 1 comment 0 points Most recent by Shawn Call-Support-Oracle Field Service -
How to enable video call on collaboration?Summary: Content (required): Hi community we are trying to enable the video call option on collaboration group, but having some issues when call other co worker: We conf…
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Measure chat timeSummary: The customer is carrying out an audit on OFS and is requesting an action/function/tool in OFS that allows them to measure the TMO of attention in the Collaborat…
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Replay now available: Field Service 22C Release Deep Dive Webinar (August 16th, 2022)Summary: Product Management reviews new features in the 22C release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
How many customer portal login can a customer can do with same credentials on different devicesSummary: How many customer portal login can a customer can do with same credentials on different devices. also Does multiple contact login on portal increase price in an…
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Replay now available: Field Service 22B Release Deep Webinar (May 17th, 2022)Summary: Product Management reviews new features in the 22B release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview …
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Activity Start and End TimeContent Hi , I have to change Activity time like Start time and End time. default time set as 12 am. But i have to change the Default start time... is that possible ??? …
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Email Dispatcher with Message ScenarioSummary: Need to send a mail to bucket Dispatcher when Activity is Suspended. Content (required): We want to know what is the correct process to made this possible. In t…
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Replay now available: Field Service 22A Release Deep Dive Webinar (February 15th, 2022)Summary: Product Management reviews new features in the 22A release of Oracle Field Service. Content: In case you missed it, watch the recording for an overview of new f…
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On a Collab message sent via a message scenerio, can you make the Appt Number and Cell number a linkSummary: We have set a message scenerio that on activity creation, sends a summary to the field user for certain activities. Part of the body is the appointment number a…