Collaboration
Discussion List
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Message Scenarios - Last activity of the daySummary: Good morning, I would want to implement an email or a collaborative chat for dispatchers when the technicians finish their last activity. How can I identify the… -
Restrict DELETE Permissions for Core APIs in Oracle Field Service CloudHi Team, Is there a way to revoke the DELETE permission for Core APIs within the REST API Application in Oracle Field Service? In the Application's Available Entities se…
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how to enable notifications in the collaboration window for OFS?When we open our collaboration window/pane we don't have the bell icon or notifications tab. How do enable this feature in OFS?
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List users and their assigned collaboration groupSummary: List users and their assigned collaboration group Content (please ensure you mask any confidential information): Is there a way to be able to retrieve the list …
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Survey Link need to expires after 24 hrs in my OFS ApplicationSummary:Hi Team, Below Requirement from business In the Current scenarios Survey Link expires in 12 min in my OFS Application. Can you please let us know how Survey Link…
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API de ubicación en tiempo real de recursoSummary: Necesito una API que pueda utilizar en un plugin, para poder obtener la ubicación de un recurso (EN TIEMPO REAL) cuando se realiza una actividad. Content (pleas…
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Through Plugin is it possible to navigate to OFS activity details page?In the Field Service Plugin, I am displaying a list of activity IDs and have made them clickable. Is it possible to open the OFS activity details page when an ID is clic…
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Placeholders I added in patterns-body is not getting replaced by the actual value in WMTSummary: I added placeholders in the body of the message for handling Where is my technician's negative feedback. That isn't being replaced with actual value when the di…
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Is it feasible to include HTML templates in the body of the message scenario pattern?Summary: When I attempted to construct the message's body in HTML—that is, to tailor it to the client's theme, perhaps including their header, logo, and footer—I was not…
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unable to receive Oracle upgrade notificationsHi , Unable to receive Oracle upgrade notifications for OFS patches and B2B patches. I have access to service console but still not receiving mails regarding patch upgra…Tejesh Bunga 6 views 1 comment 0 points Most recent by Kayepril Georgette Sagun -Oracle Field Service
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I am trying determine how to identify the volume and types of collaboration messages being generatedSummary: I am trying to determine how we can extract the volume and types of collaboration messages that are being sent to resources daily. Using the message report does…
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Oracle Field Service - All Books: Documentation is outdatedSummary: Many of the documents found at https://docs.oracle.com/en/cloud/saas/field-service/books.html are outdated and do not show updates past mid 2023. Please update …
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How are the Subscription contracts are used /referenced back in Field Service?Summary: How are the Subscription contracts are used /referenced back in Field Service? Content (please ensure you mask any confidential information): I wanted to know h…Goopikrishnan Jayaraman-Oracle 21 views 1 comment 0 points Most recent by Gustavo Guarin - Support-Oracle Field Service -
Message Scenario collaboration chatSummary: We would need to know how to send a collaboration message with Message Scenarios. We see that the option is there but we cannot find in the documentation how to…
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Shubham Dhere 31 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Shubhi Deep 33 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Enabling Sound Notification alerts in Collaboration for Manager/ Dispatcher/Admin RolesHello, Is there a way to turn on sound notifications for Manager/Dispatcher/Admin roles when they get messages in the collaboration chat? It is similar to sound notifica…
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Are OFS Chat and Collaboration features GDPR compliant?Summary: Hi everyone, We are working with a customer who would like to use Collaboration features of Field Service but is obliged to ensure GDPR compliance of these serv…
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Locate Nearby Resources - Not working as expectedWe have examples of field resources utilising the Locate Nearby Resources functionality and the returned data is not as expected. We see "no results shown" or random fie…
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Collaboration activity transfer time out configuration editable?Hi Team, In collaboration when a Field Resource choose the option of 'Reassign Activity' to another Field Resource , the request get time out after a certain interval if…Anusree Sahadevan 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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how to retrieve deleted activity ?Summary:the activity was deleted by mistake and we need to retriew it , how can we do it ? Content (please ensure you mask any confidential information): Version (includ…
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WATCH REPLAY: Oracle Field Service 23D Release Deep DiveWatch the OFS 23D Release Deep Dive replay here Summary: Product Management reviews new features in the 23D release of Oracle Field Service. Content : Watch the replay o… -
Is there any way to apply filter on notification ?Summary: Content (required): Hi folks, We have a requirement that business does not need every notification that is sent out from OFSC. Some lower priority pop up notifi… -
An activity in status "Not Done", is there a way to deactivate the URL link the Customer receives?Summary: When the Customer receives the URL link to evaluate the technician’s service and the activity for any reason is “Not done”, the link remains active. Content (re…
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WATCH REPLAY: Oracle Field Service 23C Release Deep DiveWatch the OFS 23C Release Deep Dive Here Summary: Product Management reviews new features in the 23C release of Oracle Field Service. Content : Watch the replay of our w…
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Its important to know how to integrate the Collaboration with external device.Summary: we have the below external device need to integrate it with the collaboration feature thats existing in oracle field service as if there is doc for that.
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Is it possible to send an image in the BODY of the message scenarios?We need to send a communication to all Field Resources and for that we are using Message Scenarios. Is there a way for us to send an image in addition to the text?
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Oracle Field Service cloud for DemoSummary temporary access to OFSCContent Hi All, One of our Client is Evaluating Field service tool. But to finalize decision on Oracle we need to present demo to custome…Mayank Pande 59 views 6 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to find "My Ideas"?Summary:Need to get list of ideas I opened in idea lab Content (required):In the past, there is an option "My Ideas" which can list ideas I opened. I cannot find this an… -
How to configure popups for emergency activities in OFSC?Summary: We are working on "emergency response and repair" use case where in we are trying to configure popups for emergency field activities coming in. Content (require…Juan Cruz-Support-Oracle 51 views 1 comment 1 point Most recent by Juan Cruz-Support-Oracle Field Service