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"Ended time" chat as soon as the chat begins

in Field Service 11 comments

Summary:

The JSON for a chat between a technician and the help desk automatically displays the 'ended time' as soon as the chat begins.

Content (please ensure you mask any confidential information):

The JSON for a chat between a technician and the help desk automatically displays the 'ended time' as soon as the chat begins. I would like to confirm if this is a default OFS setting or if this date is an estimated end or expiration time for the chat if it is not closed by that date?


Version (include the version you are using, if applicable):

24C


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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