Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Extend the timeout duration in collaboration

Summary:

Hi Team,

We are working on the new implementation and need to increase the duration of the collaboration transfer timeout duration to 60 mins.

In collaboration when a Field Resource choose the option of 'Reassign Activity' to another Field Resource , the request get time out after a certain interval if the other Field Resource has not accepted/rejected it. From my testing I could find that this time interval is about 10 minutes. Is there any way we can increase this interval?

We have explored the feature and also gone through the implementation guide / administrator document along with community response but have yet not received any feasible workaround for the same.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!