Configuration
Discussion List
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The legacy *etadirect.com and the new *.fs.ocs.oraclecloud.comSummary: URL changes have not been yet made in external system Content (required): Actions to take to prepare for OFS Login and API Portals removal Version (include the … -
Manually built ticketsSummary: Is there any way to get the functionality of an assigned work order # on PRE-QUALs rather than just an activity ID? Content (required): Some customer tickets wh…
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The activity End Time is available in Daily Extracts but not in other Integration Channels**This post was created as part of a How to Service Request (SR) Summary of the question: In the Daily Extracts configuration, under Applications there are some very use…Gustavo Guarin - Support-Oracle 1 view 1 comment 0 points Most recent by Gustavo Guarin - Support-Oracle Field Service
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IP ranges to solve domains etadirect.com and fs.ocs.oraclecloud.comSummary: Want to know the public IP addresses to access domains etadirect.com and fs.ocs.oraclecloud.com Content (required): Want to know the public IP addresses to reac…
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How to force technician to capture geolocation on activity start and/or end ?Summary: How to make sure the technician captures his/her geolocation when starting or ending an activity ? Content (required): Customer wants to ensure that the technic…Renato Kermentz-Support-Oracle 1 view 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Property in Value field of Message Blocking ConditionSummary: Can the Value field of a Message Blocking Condition contain another property? Content (required): In the morning - once techs' routes are build - my customer wo…
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Can we create a new segment to a segmentable activity after completing the last segment?Summary: Hi Team, I have a segmantable activity of duration 20 hours broken into 4 segments of 5 hours each. At the end of the last segment,I find out that I need a day …
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How do I include a technician's bucket to the "Subject" line of a message scenario step?Summary: I want to include the bucket a technician belongs to in the "Subject" line of the message scenario step I am setting up. Content (required): Version (include th… -
Why can't I find the GPS Alerts per Resource Report?Summary: Customer is asking why they can't find GPS Alerts per Resource Report Content (required): I am reading up on OFS documentation and it mentioned the GPS Alerts p…
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Forcing "Non-scheduled activity" when adding a customer activitySummary: When adding a new customer activity, we would like to hide the 'scheduled' option so the user can only create the activity as 'Non-scheduled' activity. Content … -
Custom field visibility depending on last segment at "End activity" screenSummary: Is it possible to control the visibility of fields at the "End activity" screen, depending on the info, if the whole activity is finished or not. Content (requi… -
Individual text field for segmentsSummary: Is there any way to have an individual text field in the "Edit/View activity" screen for each segment in a multiday activity? Content (required): Our customer a…
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I need all the configuration in my Production environment copied to a Test envionmentSummary: **This post was created as part of a How to Service Request (SR) Content (required): We are working on starting a new project and we plan to use one of our test…Renato Kermentz-Support-Oracle 1 view 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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22B - Forms display changes - Is it worse or is it just us?Summary: What are your opinions on the new way forms are displayed in 22B? Content (required): We just received 22B in our test system and one of the first things we not…
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When do you plan to decommission and remove *.etadirect.com?Summary: When does Oracle plan to decommission and remove *.etadirect.com? Content (required): **This post was created as part of a How to Service Request (SR) Version (…
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How to hide the map on the Activity Hint in OFS.Summary: **This post was created as part of a How to Service Request (SR) Content (required): For certain dispatchers (user type) we need to hide the location details, a… -
Can I add button (plugin) on End Activity Screen?Summary: I would like to add a button to call a plugin whilst inside End Activity's Screen Content (required): **This post was created as part of a How to Service Reques… -
Maximum number of characters for PropertiesSummary: This post was created via How-to Service Request (SR#) Content (required): What is the maximum allowed characters for new created properties like appt_number or…
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Maximum number of inventory typesSummary: Content (required): Hi Community, Does anybody knows what is the maximum number of inventory types that can be created in OFSC? I appreciate your help Thanks an…
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Linking or associating teamwork activitiesSummary: Content (required): Hi, we have setup teamwork and can achieve it in Field Service seeing the Team Leader and Assisting activities, but we can't find a way to s…
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Weekly Reporting instead of DailyDear Gurus, Our Business team currently does the field activity/work status on WEEKLY basis rather than daily business owing to the nature of work that they do in field … -
Maximum number of values on Enumeration propertyHi Community, Does anybody knows what is the maximum number of values allow in Enumeration/Combobox Property? I appreciate your help Thanks and regards!
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OFSC CONFIGURATION QUEUE - MyRouteSummary Need to add activities filter option in MyRoute Page.Content Hi All, Please Help me here. Is it possible to add activities filter option on MyRoute page. If its …
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Using a Formula in Filters for datesSummary: We have a custom field that has the last maintenance date and we are trying to create a filter that would only show activities that have a last maintenance date… -
How many customer portal login can a customer can do with same credentials on different devicesSummary: How many customer portal login can a customer can do with same credentials on different devices. also Does multiple contact login on portal increase price in an…
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How to get the history of an activity via API'sSummary How to get the history of an activity via API'sContent Hi OFSC Guru's Is there any History API through which i can request the history of any activity. Thank you…
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Immediate routing based on real time locationSummary: The client wants to automatically assign new activities to the nearest active technician on real time. Content (required): Hello community, I want to ask if it …
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Can we revert a status of an En Route activity to suspend status?Summary: If a technician En Routed an activity, and needs to change it, but the activity he needs to do before this one is not one of the activities we habilitate En Rou…Fernando Parreira-Support-Oracle 42 views 5 comments 0 points Most recent by Andy Murray-Oracle Field Service
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Can En Route functionality be enabled just for some activity types?Summary: Customers want to habilitate En Route button only for some activity types, not to all. Content (required): **This post was created as part of a How to Service R…Fernando Parreira-Support-Oracle 21 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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search inside attachments contentSummary: search inside attachments for me working only when the answer type is attachment...But it didn't work when the answer type is html and there is an attachment on…