Configuration
Discussion List
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Extending Duration of a Segment of Segementable ActivitySummary: We have setup our activities to have either 4 x 8hrs segments or 5 x 1hr segments. At times we have techs that may need more time to complete, let's say the 1st… -
Is there a maximum number of Map Layer shapefiles that can be uploaded?Question: Map Layer Error Do we have a limit on how many can we upload in map layers under business rules? Content: I would like to upload 23 map layers in OFS, but when…Jim Altmeyer - Support-Oracle 43 views 1 comment 0 points Most recent by Jim Altmeyer - Support-Oracle Field Service -
Can I add property "user_type_id" to Workflow's Step's in the "Show completed when" section?Summary: ------------------- This post was created as part of a How to Service Request (SR) ------------------- Content (required): I want to add property "user_type_id"… -
How to change the Time Slot on an activity via Message ScenariosSummary: We'd like to modify the Time Slot on activities, during specific situations, and would like to use message scenarios to do so. Content (required): There are spe… -
Why can't I create a new OIC application on OFS with Basic Authentication ?Summary: I'm trying to create a new Application to integrate OFS with OIC using Basic Authentication, but this option is not available on the configuration screen: Conte…Renato Kermentz-Support-Oracle 202 views 9 comments 1 point Most recent by Umer Khitab Field Service -
Admin role to configure permissionsSummary: **This post was created as part of a How to Service Request (SR)** Content (required): "An admin user type has been created in the Test1 instance and we want to…
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Property not related to any entitySummary: **This post was created as part of a How to Service Request (SR)** Content (required): Would be any way to create a property that could be used globally and not…
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Modify completed activitiesSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Information update can be submitted in activity History, despite being i…
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Duplication - Link TemplateSummary: How to avoid duplicate linkage happening from the link template. Content (required): Linking is happening more than once with the same parent and it should be o…Deepak Prakash 22 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service -
Parts search Program getting to error (document is attached)Summary: Parts search Program getting to error while adding part to the SR as part of field service Content (required): Document is attached to show the steps We have ve…
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Disable button after one clickSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Please advise if there's a way to disable the Submit button after click…
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How does 'Not Done activity' compare with 'Suspend activity'?Summary: Does anyone know where I can find OFSC documentation that explains in more details how 'Not Done activity' works? It sounds like it would be very similar to 'Su… -
Delete enumeration values of a property via APISummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Is there any API to delete enumeration values of a property? I am not s…
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Synchronous REST API Calls to middleware from OFSCSummary How to make synchronous rest api calls to middleware/external application?Content In our application, we are OFSC integration with OICS (oracle integration cloud… -
How to rename instance?Summary: Hi! I was wondering if it's possible to chance our instance URL for OFSC from old_instance_name.etadirect.com to new_instance_name.etadirect.com ? Is that diffi…Alexander Salnikov-Oracle 13 views 1 comment 0 points Most recent by Alexander Salnikov-Oracle Field Service
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How to Identify if a given activity was processed by RoutingSummary: We have a scenario where we have scheduled a Bulk Routing and then followed by Sequential Routing, say when the Bulk routing started the run there were 10 activ…Srikanth Venkatasubramanyan 42 views 1 comment 0 points Most recent by Srikanth Venkatasubramanyan Field Service
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Does OFSC support the "LEFT/RIGHT" functions in visibility conditions?Summary: We need a visibility condition based on the last character of a string. Content (required): Lets say for example we want to display a text message when a user i…
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Oracle B2B Service and Service Logistics application configurationSummary: Error while Oracle B2B Service and Service Logistics application configuration in OFSC Content (required): There are four auto-configuration steps as part of en…
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Compound Work zone key in Oracle Field ServiceSummary: Content (required): I am trying to use both City and Zip code as work zone key (Work Zone Key: ZIP/Postal Code(6, case insensitive) + City(4, case insensitive).…
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How can I pass the current date & time to a field when a user does 'Enroute' for an activity?Summary: When a user does 'enroute' for an activity, we want a specific field to have the current date & time value. Content (required): In chapter 3 of "Administering O…
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Can a message step create an activity?Summary: Is there a way to create an activity by using a message step? Content (required): We would like to have a specific activity (internal activity) created automati…
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Can I add visibility conditions to button Submit ?Summary: **This post was created as part of a How to Service Request (SR) I need to add visibility conditions to the button submit at Context End Activity to only allow …
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List of values of document type in OFSC -B2B OKMSummary: List of values of document type in OFSC -B2B OKM Content (required): After integrating or set up B2B OKM to OFSC, and search article with key words facet with d…
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How to migrate service organization to FusionSummary: Looking for some pointers how define the service organizations in fusion Content (required): We have currently defined Service Organization and Operations separ…
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What launch condition is used to trigger a message when an activity placed in "En Route" status?**This post was created as part of a How to Service Request (SR) Summary: We'd like to use "En Route" as a launch condition for Message Scenario. "En Route" Support feat…
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Incidents notification and list of users authorized to open/view SRsSummary: How do I change the email that will receive outage and other notifications, and how do I add people to the list of authorized users to open SRs for OFS ? Conten…Renato Kermentz-Support-Oracle 2 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Valid property email formatSummary: Hello community; Do you know if exist a regular expression at the level of a String property type and Email GUI, which allows validating that the format of an e…
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How to view SSL Certification expiry dateSummary: How to view SSL Certification expiry date Content (required): To view the certificate expiration date, please follow the instructions below. Google Chrome brows…
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Visibility condition using 'contains' operative with multiple valuesSummary: How can we add multiple values in a visibility condition that is using the 'contains' operative? Content (required): When a visibility condition uses the 'in (e…
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Customization: We need to capture how long a actvity remains in the same bucket.Summary: We need to capture how long a actvity remains in the same bucket. Content (required): We need to capture the ageing an activity in the bucket level in one of th…Deepak Prakash 42 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service