Configuration
Discussion List
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Not able To Create Activities in FFS using Oracle Maintenance Accelerator for FFS From Maintenance.Summary: Not able To Create Activities in FFS using Oracle Maintenance Accelerator for Oracle Fusion Field Service when Work order is created using Work Definition (op C… -
Export Functionality not present for messages and History details of Activity ID in Field ServiceSummary: Hi Team, Can you please let us know how we will able to export all the messages and history details of respective activity id in Oracle Field Service Cloud.. Al… -
How to configure the suspended activities get auto cancelled after 45 days in Field Service CloudSummary:Hi Team, Can you please guide and suggest how to configure the suspended activities get auto cancelled after 45 days in Field Service Cloud. Content (please ensu…
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Fusion Field Service - User type condition not worked in configuration - Locked outSummary: We got locked out of user type configuration after we tried to provide the condition user type should be visible to only priviledged admin Content (please ensur… -
Can monthly maintenance be rescheduled?We were planning a large configuration change for our Oracle Field Service system in prod, but then received an email that our monthly maintenance was scheduled to happe…Eric Gmerek 34 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Enroute status becoming obsolete or problematic overnightSummary: Scenario: When an activity is in Pending or Started status and not completed on the same day, OFS allows it to be handled the next day due to the "Allow update … -
Using non-submitted property values in visibility conditionsSummary: When a "ABC Activity" checkbox is enabled in a "ABC Call" activity, we want to route the activity to a "ABC Bucket" bucket resource. However, because the checkb… -
Routing must not assign tasks during On-Call shifts, regardless of resource activation.Summary: Documentation and community posts indicate that routing will not assign activities to field resources during an On-Call shift, which is great. However, I have o…
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oracle field service message configuration End PointSummary: We recenlty have to upgrade the HTTP from 1.0 to 1.1 as per Oracle from 25D , however we are not aware in regards to the below settings that if they are consume…
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Map the login id with newly created custom field for ActivitiySummary: In OFSC, We would like to create a custom field called custom_LoggedInEmail under the activity to automatically store the logged-in user's email. This field sho…
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Till when a de-activated user stays in OFSC. Is there any timeline or it stays forever?Summary: Hi Team, When we de-activate a user in resources tab. Till when it stays there as de-activated. Does it get deleted or removed after any specific time-interval.…Nishant Mahajan 1989 11 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Possibility of Recalculating delay time for Messages on Add activity triggerHi Team, We have a requirement to send reminder emails to dispatchers if an activity remains unaccepted 20 minutes after its creation. Since our technicians do not use t…Anusree Sahadevan 21 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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How to remove edit favorite groups icon from manage screen ?Summary: Hi All , we have a client requirement to make manage screen view only for some user roles. We were able to remove other edit actions from manage liek add activi…
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Set Resource Time zone in new Fusion Field ServiceSummary: Unable to understand from where we can set different time zones for the resources in new Fusion Field Service. Content (please ensure you mask any confidential …
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How to configure SSO in Oracle Field Service Cloud with Fusion as Identity Provider?Summary: Hello Community, I need to configure Single Sign-On (SSO) for Oracle Field Service Cloud (OFSC). Can Oracle Fusion Applications act as the Identity Provider (Id…
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How to Audit Activities and Configurations in Oracle Field Service CloudSummary: Hi Team, We have a security requirement to get OFSC Activity logs (Which user did what change on an Activity) and also Audit any configuration/resource related …Nishant Mahajan 1989 51 views 5 comments 1 point Most recent by Alexander Salnikov-Oracle Field Service
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OFSC - How to Capture Custom Activity Field Update Event in Message Scenario Launch Condition?I have requirement to capture the custom field update event, let's say Payment success Identifier which is getting updated using custom plugin page and need to trigger m…
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Are OFS Forms (with Data Fields and Form Fields) Supported in Offline Mode?Summary: I want to confirm behavior in offline scenarios particularly for field technicians using the mobile app. Are OFS Forms (containing both Data Fields and Form Fie…
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How to Add Train Stop in Oracle Field Service Activity Details ScreenHow to Add Train Stop in Oracle Field Service Activity Details Screen Like this in Image -
Can we send an email notification on Creating an Appointment in OFS during Launch condition?Summary: Can we send an email notification on Creating an Appointment in OFS during Launch condition? We would like to send an email on submission of an Appointment. Tho…
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How do we create multiple Organization Units in single Organization in Oracle Field Service ?Hello, We've created 3 Organizations in OFS, and are trying to create multiple Organizational Units under them. But, system is allowing us to create an Organizational Un…
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Custom field added in Form not returned when querying Master Activity ID in multi-segment activitiesSummary: I have added a Custom field(New Meter Reading) to a Form. It's not returned when querying the Master Activity ID in Postman. Question: In Oracle Field Service, …
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How to show Inventory step in workflow only if required inventory exists?Summary: In Oracle Field Service, I have configured a workflow and added Inventory as the first step (see screenshot). What I want: The Inventory step should only be vis…
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Forms data not returned when querying Master Activity ID in multi-segment activitiesSummary: In Oracle Field Service, we are working on multi-segment activities. With each segment, a form is submitted containing a custom property: "New Meter Reading". W…
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How to suppress "Resource does not have enough of inventory required for this activity" alert?Hi Community, In our Oracle Field Service (OFS) implementation, we do not manage inventory within OFS itself. However, some activities are being assigned inventory items…
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Where is my Technician Url - 404 page not found errorSummary: Hello Experts, I'm in the process of testing “Where Is My Technician” feature in Field Service Cloud. I have created a WMT theme and launched a message scenario…
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5MB file size is serious limitation for modern phones, any option to extend it?Summary: Our Techs capture images to indicate work completed. 5MB file size, for most modern phones is being surpassed easily. Content (please ensure you mask any confid…
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WMT: Append activity Timezone next to the Time window fieldSummary: Append activity Timezone next to the Time window field Content (please ensure you mask any confidential information): Today we generate the WMT theme for orders…
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Daily Extract activity START and END fields missing date component – only time shownSummary: We're looking for a way to include the full date and time in the Daily Extract output for accurate reporting. Has anyone encountered and resolved this issue? Co…
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Can we create a Field Resource without having User assigned to itSummary: Hi Team, Our requirement is to create a Field Resource in system which will be Technician and will be part of hierarchy in dispatch console but we will not have…