Configuration
Discussion List
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Activity Time View Label with crew nameSummary: Hi Team, On assigning assisting activity to a crew it shows the activity type with crew name in the Activity Hint. How to add the same to the activity time view… -
How do I configure Oracle Field Service to use Oracle FastConnect?Good morning, I was asked by my supervisor to inquire if it is possible for Oracle Field Serivce to be configured to use Oracle FastConnect. If so, is there any document…
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Fusion field service Resource hierarchySummary: Hi Team, We are currently using OFFS. As you know, user synchronization is happening from FFS to OFS. In OFS, we have already created the resource hierarchy. No…
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My Route Screen ConfigurationHi, Is it possible to remove "Idle Time" tile from the resource My Route screen? Also, the tile showing the percentage of day - can this be updated to remove the percent…
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how to show navigation_native_app on Activity IdentifierSummary: navigation_native_app is not visible on Activity Identifier. Content (please ensure you mask any confidential information): Navigation link is not showing. Vers… -
Reopening an activity and copying the details on the Completed activity on the New opened activity.Summary: Hi, We have a situation where the Supervisor would require to reopen a completed OFS activity and review the details, comments, materials used. The supervisor w…
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REGISTER NOW: Fusion Field Service 25D Release Deep Dive - Friday, November 21st, 2025REGISTER NOW: Fusion Field Service 25D Release Deep Dive - Friday, November 21st, 2025 Summary: Register now for the webinar of our quarterly Oracle Fusion Field Service… -
25C PDF Generation - Signature/ImagesSummary: Following on from the previous question about forcing colours to display in the HTML, now focusing on Signatures and Images. Designing Form PDF HTML Templates A… -
Forms with pdf generationSummary: Hi Team, We have a form in Field Service that uses several activity properties, and it is configured to generate PDFs for sharing. I’d like the PDF to only show…
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Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe…
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Message Scenerio:Blocking Condition not working with Activity Type (aworktype) in OFSHello Community, I am trying to configure a Blocking Condition in Message Scenarios where: Field = Activity Type (aworktype) Condition = Contains (or In) tried with both…
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Can assistant fill time labor/travel hours against parent technician's activitiesSummary: Hi Team, We are setting Assist Relationships. Let's say Tech A is assisting Tech B. Tech B works on multiple activities in a day but Tech A assists Tech B only …
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Message Scenario has upper case function?Summary: I'm working with Oracle Field Service and using message scenarios to send outbound SMS notifications through an external integration. One of the requirements fr… -
25C PDF generation from example template issuesSummary: Started exploring the PDF feature added in 25C and immediately hit an issue when using the example HTML template supplied in the documentation. Saving the examp…
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Guidance on Utilizing Same Technicians Across Multiple Organizations in OFSCWe have a requirement where the same set of technicians should be able to work for two Organizations within a single Division. Example: Organization A is already live on…Ashish Gopalrao Dharpure 18 views 2 comments 1 point Most recent by Ashish Gopalrao Dharpure Field Service -
Hide Non-Scheduled Activities when queue.date < resource.CurrentTime nativelySummary: User issue occurring when users are attempting to interact with a Non-Scheduled activity when their queue.date is in the past, they've logged in and the date is…
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Routing Error - Improper Cost ConfigurationSummary: When i tried to schedule an activity from non scheduled pool using routing i have received an error - Improper cost configuration. Could you please help to unde… -
Oracle's recommendation to migrate Plugins and Other Configurations from One Instance to Another.Summary: Hi Team, We want to understand Oracle's recommendation to migrate configuration like Plugins, Properties, Message Scenarios, Activity Types etc. from lower inst…
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Adding a button in the 'Complete activity' layoutSummary: We would like to add a button element (external application plugin with URL) in the 'Complete Activity' layout, but OFSC doesn't allow it. Content (please ensur… -
Contigent worker in new fusion field serviceSummary: How does the contigent workers license will work in new Fusion Field service ? Content (please ensure you mask any confidential information): With the new Fusio…
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What does this mean in routing - Travel statistics for specified travel keys is missingSummary: I just want to understand a bit on the routing failed error - Travel statistics for specified travel keys is missing. Content (please ensure you mask any confid…
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How to configure All Day Assist activity?Summary: Dear Team, There is a business requirement stating that the assist activity should be scheduled for the entire day for the technician. However, when we select t…
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GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Asset Detail PlugIn Setup (Version 3.0.2)Summary: Hi, I am trying to install Asset Detail Plugin with version 3.0.2 but it keeps saying : Critical ErrorWe encountered an issue while trying to fetch the authoriz…
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Option to configure the time zone on behalf of Field Technicians in the new Fusion Field ServiceSummary: Is there is an option to set the time zone on behalf of field technicians, instead of requiring technicians to log in to the Fusion application and update their…Mohit Thomas 29 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Data retention with Fusion Field ServiceSummary: Wanted to confirm if there is any changes on the data retention policy of oracle field service, now that it has moved completely into the fusion cloud. Content …Mohit Thomas 68 views 4 comments 1 point Most recent by Fernando Parreira-Support-Oracle Field Service
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Not able To Create Activities in FFS using Oracle Maintenance Accelerator for FFS From Maintenance.Summary: Not able To Create Activities in FFS using Oracle Maintenance Accelerator for Oracle Fusion Field Service when Work order is created using Work Definition (op C… -
Export Functionality not present for messages and History details of Activity ID in Field ServiceSummary: Hi Team, Can you please let us know how we will able to export all the messages and history details of respective activity id in Oracle Field Service Cloud.. Al…
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How to configure the suspended activities get auto cancelled after 45 days in Field Service CloudSummary:Hi Team, Can you please guide and suggest how to configure the suspended activities get auto cancelled after 45 days in Field Service Cloud. Content (please ensu…
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Fusion Field Service - User type condition not worked in configuration - Locked outSummary: We got locked out of user type configuration after we tried to provide the condition user type should be visible to only priviledged admin Content (please ensur…