Configuration
Discussion List
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Changing login type from SSO to non-SSO for multiple users (bulk)Summary: Is it possible to change the login type from SSO to non-SSO for multiple users at once (group action)? Content (required): We recently had to temporarily switch…Marc Arseneault 13 views 1 comment 1 point Most recent by Kevin Cayetano_OFS Support-Oracle Field Service -
Alert based on SLA endSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): The customer is requesting an alert for when the time to attend the Work… -
String length validationSummary: String length validation Content (required): Hello community; Do you know if there is an operator or expression that can be used in the validation rules of the …
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Is it possible to limit sessions to an user?Summary: Restrict sessions to an OFS user. Content (required): I want users to be unable to log in more than one device simultaneously Version (include the version you a…Juan Cruz-Support-Oracle 12 views 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service -
Resource name in activity details & search functionSummary Looking for a field, which would include bucket's or technician's name to provide quick information where activity isContent Hello, I'm looking for a field, that…
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What is the Placeholder structure for Glossary Items?Summary: I'm trying to edit some default messages in OFS via the Glossary. For instance I'm trying to change the "move" message for the mobile user. Content (required): …Mark Carollo 42 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Can we extend duration for retaining activity data beyond 90 days in OFSC?Summary: Can we extend duration for retaining activity data beyond 90 days in Oracle Field Service Cloud (OFSC) & if not then what is the way other projects retain such …Alexander Salnikov-Oracle 42 views 1 comment 0 points Most recent by Alexander Salnikov-Oracle Field Service
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Can I pass the value of a property via the Parameters section to a custom form ?Summary: I am trying to send the value of another property as the contents of a given property when invoking a custom form, e.g. ACTIVITY_NOTES = appt_number, so that wh…Renato Kermentz-Support-Oracle 12 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Can I send images on an Outbound message ?Summary: I have a question about Message Scenarios notifications: do they accept images? Content (required): **This post was created as part of a How to Service Request …Renato Kermentz-Support-Oracle 12 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How do I create a new group under a specific Organization ?Summary: I want to create a new group belonging to a different Organization. Content (required): **This post was created as part of a How to Service Request (SR)** Versi…Renato Kermentz-Support-Oracle 12 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Allow Parameter to Pass on Standard ActionSummary: When standard action of 'add_provider_inventory' is selected, trying to pass parameter of an srtype to create a message scenario. Content (required):As summary …
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what is the maximum data size we can show in a custom property of type string, line count 9? (mb/kb)Summary: A custom property is created under activity details of a type string, GUI text element and line count of 9,the question is how much data this property can uphol…
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How can I enforce that changes on an element name are reflected on the User Type configuration ?Summary: When I update the name of a plugin, the name displayed in the Activity Details screen does not reflect the update. In order to see the updated name, I have to d…Renato Kermentz-Support-Oracle 12 views 2 comments 0 points Most recent by Marc Arseneault Field Service
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How to update my test environment to the latest Service UpdateSummary: My test environment is running on a different version from production. How do I update my test environment to the latest Service Update? Content (required): **T…Fernando Parreira-Support-Oracle 12 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Inventory type label in screensSummary: Inventory type label in screens Content (required): Hello, good afternoon; Do you know if there is a way to place the inventory type label in the Add/Details in…
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How can I configure "My route" as landing page for field resources?Summary: I want to configure "My route" as landing page instead of "Activity List" Content (required): Version (include the version you are using, if applicable): 22.d C…Juan Cruz-Support-Oracle 2 views 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service
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Is it possible to truncate a field/property value in 'set property' message stepSummary: Truncation of value in set property step. Content (required): I am looking for a function/formula that could be used to take the first 5 characters of 9-charact…Olli Patrikainen 12 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How to make the Start, Suspend etc options available on the Manage screen ?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):hansen li 12 views 1 comment 0 points Most recent by Felipe Vicente Rodrigues - ESC Partners Field Service -
Is there a means to bypass the use of travel statistics and use real-time data averages?Summary: The application is providing travel time estimates which are excessively high due to learned travel times from previous activities where technicians did not fol…Shawn Call-Support-Oracle 12 views 1 comment 0 points Most recent by Shawn Call-Support-Oracle Field Service -
Use function in Set Property message scenarioSummary: We have a requirement to provide Technician the option to add a time_increment to the already existing total_wait_time value. Content (required): Can we use Mes…
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Is it possible to disable the property hint for a specific user type?Summary: Is it possible to disable the property hint for a specific user type Content (required): Property hint displays information when a user hovers over the field na…
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GPS collection on browsersSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Do we know any any known issues with collection of GPS coordinates via …
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Can I use a Workflow to manage activity completion?Summary: To use a Workflow to manage activity completion (display the button "complete") on activity details screen its necessary to add a property to the Form/Plugin/St… -
Expand the width of the columns in Dispatch ConsoleSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): 22D Version (include the version you are using, if applicable): Is there…
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Collaboration Group auditingSummary: Looking for a way to audit collaboration groups to ensure users/resources are set up correctly. Content (required): We've recently been adding collaborations gr… -
Recreate instance comparisonSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): What's the difference between "Recreate From Another Instance with data …
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What is the right way to create an OIC application on OFS ?Summary: I am trying to create a OICS application to send activity update from OFSC to B2B Service. As per the documentation I need to fill Application type (Oracle Inte…Renato Kermentz-Support-Oracle 33 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Maximum number of characters in the body of messageSummary: **This post was created via How-to Service Request (SR#)** Content (required): What is the allowed maximum number of characters in the body of the message (from…
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Field Resource Landing page parameterSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): From where should I configure "Field Resource Landing page" as described…
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How can I search for Activity Type using an API?Summary: The search for activities API found here restricts searching on activity fields which do not appear in the Configuration> Business Rules Activity Search Fields.…