Configuration
Discussion List
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Holidays management for multiple countriesSummary How to manage holidays for multiple countriesContent If we add holidays for two different countries then how can we manage and apply it to field technicians? Tha…
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OOTB features, limitations and Customization Options for Field ServiceSummary What are the customization options available for Field ServiceContent I am trying to evaluate Oracle field service cloud for the out of the box functionalities, …
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Routing Strategies > Top down approachSummary Routing Strategy among global bucket to Regional BucketsContent Our activities will be created from Sales Cloud. We have resource tree structure as explained in …
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Default date option to without time restrictionContent Hi, We have activity search icon on the top right side of OFSC. We have option to select the days for search - starting today, last 7 days, without time restrict…
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Difference between a Group and BucketSummary What is the difference between a group and a bucket resourceContent What are the core differences between a group and a bucket resource. I know that Group cannot…
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Choosing different set of Maps from Bossiness RulesSummary Enabling the option to select different maps from Business RulesContent Hello Experts, As per our understanding, we can choose different maps from Bussiness Rule…User_2025-02-03-22-01-17-623 28 views 4 comments 0 points Most recent by User_2025-02-03-22-01-17-623 Field Service
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Reschedule option in End activity ScreenContent Hi Gurus, Could anyone let me whether this can be acheived or not in user type. When a technician started working in a particular activity then he/she should be …
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Non scheduled activityContent Hi Gurus, While creating an activity type what is non-scheduled. As I could find while create an activity from external system without date it is created as Non …User_2025-01-31-00-30-36-440 55 views 2 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Field Service - Service RequestSummary Service Request Creation/Assignment/ApprovalContent I am reading about Service Request entity but could not found much information in the oracle docs for working…
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Technician to technician activitiy assignmentContent Hi Gurus, In our requirement when a Engineer assigns a technician with plumbing activity and when he goes to customer place he finds out to be a Electrical activ…
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Can't add inventorySummary I can't add inventory in the activityContent Hi, I created an activity but i can't add inventory in it. Inventory tab has not '+' or Add button. It seems like it…
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Mobile Form OR Plugin to Pull InventorySummary We need to pull inventory from the activity in mobility applicationContent In one of our requirements, we need to push all the inventory items to the mobility ap…
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create a duplicate activityContent Hi Gurus, As we know OFSC functionality of not reopening a past date activity. But how could we possibily duplicate or reopen a past date activity. Thanks, MadhuUser_2025-01-31-00-30-36-440 45 views 6 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Reopen a past pending activity to future datesContent Hi Gurus, If a supervisor does not routed to an activity to the technician and stays in the his bucket the whole day. The next day can the technician move yester…User_2025-01-31-00-30-36-440 48 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Call Oracle iOS app (native)Summary Ability to call iOS Mobility application locally from other applicationsContent Hi, Is it possible to call the Oracle iOS Mobility application from other applica…
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Change the standard statusContent Hi Gurus, In one of a requirement is it possible to map a custom field with the standard status field? Eg: A custom field value is changed to Released the status…User_2025-01-31-00-30-36-440 30 views 2 comments 0 points Most recent by User_2025-01-31-00-30-36-440 Field Service
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Send notificationContent Hi Gurus, In our requirement we are integrating Oracle field service with oracle inventory cloud. Here in real time we are displaying the items and the On hold q…User_2025-01-31-00-30-36-440 43 views 0 comments 0 points Most recent by User_2025-01-31-00-30-36-440 Field Service
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Import InventoryContent HI Gurus, Can we import resource inventory? Thanks, MadhuUser_2025-01-31-00-30-36-440 38 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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Pop Up notificationContent HI Gurus, When an activity is assigned to a tech, they do receive notification via email or SMS. Is there a functionality to display pop up notification in the t…User_2025-01-31-00-30-36-440 44 views 3 comments 0 points Most recent by User_2025-01-31-00-30-36-440 Field Service
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Assigning activitySummary directly assigning activity from tech to techContent Hi Gurus, What are the possible ways for assigning an activity from technician to technician. Other than col…
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DailyExtract Date and TimeContent Hi We see in the daily extraction file that the request_date file shows a request_date field that brings the date but the time is not indicated, it is possible t…ajinkya patil 39 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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Rollback only specified status activitiesContent Hi Gurus, When a Technician is cancelled or not done will the activity automatically get rolled back to his manager bucket for these two status alone? If there i…User_2025-01-31-00-30-36-440 29 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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Managing Time ZonesSummary Brasil has at this moment 4 different time zones. How to handle it in OFSC?Content Hi, with daylight saving Brazil has at this moment 4 different time zones, dep…
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License DependencyContent Hi, In OFSC how does the license depend on? Is it by the number of users we create in the OFSC application. Thanks, DilipUser_2025-02-03-20-16-47-345 31 views 2 comments 1 point Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Undefined workzoneSummary Defining the workzone key to the technician , error is populatedContent Hi Gurus, I have created a custom property called "work center". I have to assign each wo…User_2025-01-31-00-30-36-440 30 views 1 comment 0 points Most recent by User_2025-02-03-20-28-53-847 Field Service
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Custom ReportsContent Hi Gurus, How do we create a custom report in OFSC? In one of our requirement, we have to show report of the technicians who have working during a particular shi…User_2025-01-31-00-30-36-440 24 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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Activities and Resource labelsSummary Hi I'm trying to change the terms Activities and Resources to something else i.e Appointments and TechniciansContent Does anyone know if this can be done?. The e…
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Difference between workzone and locationContent Hi Gurus, What is difference between adding a workzone and a location to a technician? Thanks, MadhuUser_2025-01-31-00-30-36-440 33 views 2 comments 0 points Most recent by User_2025-01-29-00-17-24-665 Field Service
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Warning color changeContent Hi, In activity type we have color codes for different status, what does warning indicate? Even when the activity duration is extending beyond the mentioned dura…User_2025-02-03-20-16-47-345 35 views 1 comment 0 points Most recent by User_2025-02-03-20-28-53-847 Field Service
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Color code changeSummary Change in color code when technician is working beyond the specified timeContent Hi Gurus, How do we indicate a warning color in the timeline view when the techn…