Configuration
Discussion List
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Message sending intervalSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We had a problem in which the message took up to 3 minutes to send to our… -
How can I make the workflow steps appear only after the activity status changes to Started?Summary: The workflow steps for my company's business processes should only appear after the activity has been started. This is to prevent any updates to the activity pr…Shawn Call-Support-Oracle 32 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service -
How to download a daily extract from the past?Summary: A CSV file from my daily extract from Monday is much smaller than normal and it appears to be missing information. I have a team which converts the XML from the…Shawn Call-Support-Oracle 2 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service
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Can I restrict map layer visibility by user type?Summary: There are some users who do not need to see certain map layers because it clutters the screen, and others should not seen certain layers. Can they be restricted…Shawn Call-Support-Oracle 2 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service
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How to identify a time slot change through a message scenarioSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We'd like to include the time-slot value in a property through a "message…
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Activity notes plugin in ofsc.Summary: I need a custom plugin in ofsc so that all the notes related to the activity placed at one place under activity details screen. Requirement: Notes capture in of…
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How can we change an activity duration before the activity is started?Summary: We want to change the activity duration [length] before the technician has started the activity. This could also be done before the activity is routed to a reso…Marc Arseneault 12 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Server that resolves certificates is it Cloud, where is located?Summary: Query regarding the server certificates and interfaces Content (required): **This post was created as part of a How to Service Request (SR)** Version (include t…
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Showing technician details while getting call from associate in live experience.Summary: Showing technician details while getting call from associate in live experience. Content (required): Showing technician details while getting call from associat…
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Live experience app integration with OFSC app.Summary: Live experience app integration with OFSC app. Content (required): Oracle live experience mobile app integration with OFSC mobile app is possible or not. If pos…
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Hosted plug-insSummary: Please advise : - What is the amount of hosted plug-ins that OFS allows to upload? -What is the maximum size of each plugin? Content (required): Version (includ…
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How can dispatchers/operators set an Activity as Not Done?Summary: I'm trying to configure "Not done" standard action screen for an specific UT **This post was created as part of a How to Service Request (SR) Release: NA Summar…Juan Cruz-Support-Oracle 2 views 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service -
XSLT transformation inquirySummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "A Technician is going to request some info (which is a list) from anoth…
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Creating audio files from OFS plugins**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to record audio files from a plugin and then send t…Gustavo Guarin - Support-Oracle 12 views 1 comment 0 points Most recent by Gustavo Guarin - Support-Oracle Field Service
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Build a validation that tech should not be allowed to transfer more than their On hand inventory?Hi Team, I have gone through the OFS document from there I seen that technician can have more number of inventory available than what is projected in the system. Therefo…
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search inside attachments contentSummary: search inside attachments for me working only when the answer type is attachment...But it didn't work when the answer type is html and there is an attachment on… -
How to restrict the button visibilty only for the scheduled activities layoutSummary: How to restrict the button visibilty only for the scheduled activities layouts Content (required): How to restrict the button visibilty only for the scheduled a…Deepak Prakash 2 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Serial number entry at sales orderSummary: hi Gurus, Is it possible to enter Item serial number during sales order creation using cloud order management. I can see last sales order information for custom…
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Article visibility restriction in OFSC based on user groupSummary: Article visibility restriction in OFSC based on user group Content (required): Like article visibility restriction using User groups in B2B Knowledge whether we…
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Can we have the Picture scanner option in OFSC for scanning the image of inventory to extract data?Summary: Hi, I have seen that Barcode scanner/QR code scanner option in OFSC to extract serial number from the inventory(by scanning barcode present on the inventory) by…
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API or some way to manage properties or the message scenariosSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We are interested to know how to control the status of orders in the fiel…
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dose extensile flex field have any limitation like number of rows added ?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Custom field visibility depending on last segment at "End activity" screenSummary: Is it possible to control the visibility of fields at the "End activity" screen, depending on the info, if the whole activity is finished or not. Content (requi… -
como configurar el boton navigation_native_app ya que no lo puedo visualizarSummary: cordial saludo, configure el boton en el layout de indicicacion de recurso, esto con el fin de poder observar los resportes: si hay alguna parametrizacion que e…Luis Angel Herrera 2 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Individual text field for segmentsSummary: Is there any way to have an individual text field in the "Edit/View activity" screen for each segment in a multiday activity? Content (required): Our customer a…
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Can Oracle restore a backup of one of my TEST environments data ?Summary: You have inadvertently cloned and overwritten one of your Oracle Field Service TEST environments with data from another TEST or PROD environments and you would …Renato Kermentz-Support-Oracle 2 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Reassigning the Activities, when the Technician is on unplanned LeaveSummary: In OFS, How do we automate the actvities reassignment to other Technician, when the actual Technicians are taking unplanned leaves. Content (required): Case : M…
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Recreate instance downtimeSummary: **This post was created as part of a How to Service Request (SR) Content (required): Whant to know if during recreate instance process, some service(s) will be …
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Property in Value field of Message Blocking ConditionSummary: Can the Value field of a Message Blocking Condition contain another property? Content (required): In the morning - once techs' routes are build - my customer wo…
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Necessary fields for Work SkillsSummary: **This post was created as part of a How-to Service Request (SR) Content (required): Which are the necessary fields to calculate the Work Skills? Version (inclu…