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Restricting Message Scenario 'Add Activity' launch condition to Activity Create triggers only

in Field Service 1 comment

Hi Team,

We have a requirement to execute a specific scenario only during the Activity Create trigger. Initially, we were planning to use the Add Activity trigger in Message Scenario to accomplish this. However, since this launch condition also fires on the Activity Move event, we are encountering an issue where the scenario is executing during both events.

We need a way to ensure that the scenario runs only during the Create event and not during the Move event.

Are there any blocking conditions or methods we can use to control this? While there are no specific fields in our project use case to distinguish between a Create and a Move, are there any out-of-the-box (OOTB) fields in Oracle Field Service (OFS) that we could use to differentiate between the two or any other workarounds?

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