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Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS)

edited Apr 9, 2025 8:47AM in Field Service 5 comments

Subject: Handling Attachments sent in the form of URLs from Oracle Fusion in Oracle Field Service (OFS)

Summary:
In our project, we are creating Oracle Field Service (OFS) activities from Oracle Maintenance Cloud (OMC) Work Order operations. Attachments are sent from Fusion as URLs. We need to understand the feasibility of handling these URLs in Oracle Field Service Cloud.

Questions:

  1. Does Oracle Field Service provide an option to add a URL as a file attachment? If yes, could you provide relevant documentation or references?
  2. Is it possible to create a single property in OFS that can accept both file attachments (PDF, Excel) and URLs?
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