when trying to use Start a new chat RESt API Getting 403 Error

Summary:

When attempting to use the "Start a New Chat" REST API, a 403 Forbidden error is returned. This issue indicates that the user does not have sufficient permissions to perform the requested operation.

Content (please ensure you mask any confidential information):

• Endpoint Used:
  • Endpoint: /rest/ofscCollaboration/v1/chats
  • HTTP Method: POST

• Request Details:
  • { "Authorization": "Bearer <token>", "Content-Type": "application/json"}
  • { "recipients": ["ramesh.rs@*****.com"], "text": "Automatic approval notification"}

• Response Details:
  • HTTP Status Code: 403 Forbidden
  • { "type": "http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.4.4", "title": "Forbidden", "status": "403", "detail": "User do not have permission to perform this operation"}

Version (include the version you are using, if applicable):