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Field Service
Discussion List
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Data Defect in Daily Extract Report after adding the Properties Field in Daily ExtractSummary:Hi Team, We have faced the data defect issues in Daily Extract Report whenever we have added the one properties Field 'OSN_STB_Main_Serial_No',due to this 5 prop… -
Open File Property via Plugin?Is there a way to open a file property that was set (on activity or resource) via Plugin for display purpose? For example, a PDF has been set to a resource property. Whe…
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Error update login policyHi, I want to update the maximum number of sessions in a login policy. When I change the value, I get an error with the policy label indicating that spaces are not allow… -
Impact of Migrating Field Service to FusionI want to understand the impact of migrating Oracle Field Service (OFS) to the new Oracle Fusion SKU, particularly regarding existing configurations, integrations, and d… -
How to mass reassign user typeWe created a new user type in Oracle Field Service Cloud, and I'd like to assign over ~100 resources to it from their current user type. I don't see any bulk, mass, etc …
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How can I update a custom property on activity entity from OFSC plugin ?Summary: whts the best way to update a custom property defined at entity ( activity ) from ofsc plugin , (by not using OFSC API calls) ?. Is close and update methods in …
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Suspend message scenario: Apply a message step against the "Master" AIDSummary: When a STARTED activity is then SUSPENDED, we need to be able to apply a 'set property' message step against the "master" AID (the original AID). Content (pleas… -
Created activity booking date time showing different from Resource Date time in Oracle Field ServiceSummary:Hi Team, We have faced the errors as Created activity booking date time showing different from Resource Date time in Dispatch Console of Oracle Field Service. Co…
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How the Data is storing in the History Table in APEX:WFMADMIN.VFQ_WFM_ACTIVITY_HISTORYSummary:Hi Team, Can you please let us know and guide us how the Data is storing in the History Table in APEX:WFMADMIN.VFQ_WFM_ACTIVITY_HISTORY in Oracle Field Service. …
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message Scenario Placeholder for Activity end time when it crosses midnight.Summary: We use message scenarios to interface data over from Field service to Service Cloud. Currently when an activity is completed in field service a message is trigg…
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How to get Debrief Plugin code in 25A.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Resource Type is being grouped During Edit ResourceSummary: Hello! When I add a new resource, the entire list of Resource Types (Field Resource Role) appears. For example, I picked and saved 'PW - Refuse' for User A and …
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Using DKIM to authorize and authenticate emails from Oracle Field ServiceSummary Oracle Field service doesn´t support DKIMContent Hi, At this time, our company is using the OFSC email channel to send notifications to our customers about their… -
How to enforce users to complete DebriefSummary: How to enforce Technicians to complete the Debrief before using the Debrief Plugin, before completing the Activity? Since after activity is completed, the users… -
Sharing truck in OFSSummary: We would like to have Inventory locations in OFS independent of Technicians / Resources. Content (please ensure you mask any confidential information): In OFS, …
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Oracle field Service - RoutingRouting assign task to technician at 5:40 Pm were technician work schedule hours from 9AM to 05:30 Pm. Is there a way to fix this in routing. Thank you.
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Can a user define the new asset number while splitting the asset?When we split an install based asset the newly created asset used a different numbering convention, adding an additional digit to the asset number.Can a user define the …
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Leverage the sandbox feature within the OFSC Dev EnvironmentSummary:Hi Team, We currently have access to the OFSC dev environment for development purposes, but we lack a dedicated test environment to properly validate our changes…
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Can we restrict Technician / Resource to activate their route on "Home Location"Summary: Hello, We are working on a very strange requirement coming from customer that they are observing some of the Resources / Technicians are Activate their route ev…
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How to display the values of an enumeration property in sorted order?Summary: We have a requirement to display the values of an enum property in sorted order. Values are 30,60,90,120,150,200,230. By default, it gets displayed in the order…
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debrief plugin from field service to MaintenanceSummary: We have use case, we have to record debrief information from OFS and push it to Maintenance cloud. how to acheive this using OFS - Maintenance Accelerator . Con…
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Update method in Oracle field service Plugin is not workingSummary: I am on the route page of a technician, and there is a plugin button. When I click it, it will show all non-scheduled activities. I want to update an activity u…
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Hiding Actions Menu from Dispatch ConsoleSummary: Is there a way to hide or remove the highlighted menu options (Print Route, Export, and Book Activity) from the Actions dropdown in the Dispatch Console page? W…
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iPad Barcode Scanner functionality not working after 25ASummary: Has anything changed in 25A that may have affected our iPads, when clicking barcode button, the camera does not appear I am able to click barcode button on iPho…
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bundle option is not workingSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Can i call a soap api from OFSC hosted pluginSummary: I am trying to call a Fusion finance SOAP API from my OFSC plugin code using JS fetch/ajax . Is it possible ? i read that not possible on hosted plugins as ther…
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Oracle Fusion Field Service IntegrationsSummary: Is there a document that clearly shows the native integrations that Oracle Fusion Field Service supports and what is not supported and still requires OIC layer.…
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Activity History shows random 'Route Updated' actionsSummary: In the screen capture below, there are Route updated actions that predate the creation of the activity - I have never noticed these before. The sync error is al…
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Automatic Routing of bundled activities in OFSSummary: "Unable to fit bundling policy constraints" - Error in Routing Run Content (please ensure you mask any confidential information): Requirement: We have a require…