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Field Service
Discussion List
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Linked activities with Fusion Service and Fusion Field Service Native IntegrationSummary: Hi All, We are using the native integration between Oracle Fusion Service and Oracle Fusion Field Service. Currently, when a Work Order (WO) is created in Fusio… -
Pro Tip - Understanding Patching Options for Fusion ApplicationsThis Pro Tip provides an overview of patching in Oracle Fusion Applications, including available patching options, scheduling, and best practices for managing updates. P…
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Character limit when assigning multiple emails to a bucket?Summary: What is the character limit when adding multiple email addresses in a bucket? Content (please ensure you mask any confidential information): What is the charact… -
Ability to hide suspended activities for a user type from dispatch consoleSummary: Hi Team, We have a requirement that for one of the user types, we do not want to display suspended activities on dispatch console. Can you please help how this …
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Unable to Configure Delivery Channel for Pre-Built OFSC Email anymoreSummary: About 3-months ago, we were able to configure the pre-built OFSC Email as a Delivery Channel in our lower environment without any issues. As we are now preparin…
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Message Scenario: Reply address DKIM validation is temporarily unavailable. Please try again later.Summary: We have a Message Scenario configured for WIMT that sends an email to the recipient and uses noreply@fs.ocs.oraclecloud.com as the reply address to make sure it…
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Delete custom propertiesHi, The user defined the following property: After testing on the forms, he deleted the references to the properties. (This was in February—that is, more than 90 days ag… -
Fusion Field Service error - ADFC-02011: The value for 'localActivityId' cannot be nullHello, We're trying to navigate to Oracle Fusion field service. But when trying to enter, we're getting the following error: ADFC-02011: The value for 'localActivityId' …
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CASDK - 0005 Error in OIC for OFS AdaptorSummary: I am getting an error when adding the OFS Adaptor to an Integration in OIC Content (please ensure you mask any confidential information): I have setup a confide…
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Missing Pages in Configuration History Dashboard Report Pagination – Oracle Fusion Field ServiceSummary: Hi Team, We are facing an issue in the Configuration History Dashboard report in Oracle Fusion Field Service where pagination appears to be inconsistent and sev…
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Ability to disable On-Call and non-working reason features.Summary: Hi Team, We have a requirement where the customer is looking to turn off the on call feature. Natively from OFSC there is no way to turn it off, but as an admin…
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Native Integration between Fusion Service and Field ServiceSummary: Hi, We have followed this document to create connection in Fusion Service for activity creation in Fusion Field Service. https://docs.oracle.com/en/cloud/saas/f…
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How to allow visibility to En route button only on specific activities in route?Summary: Is there a specific property or process that can be used to restrict visibility to the En route button if the task is not next in a tech's route? Basically, we … -
system unavailability during Cumulative weekly bundleSummary: Hello Community We are opting for CWB patch for some bug fixes. Can someone please share some guidelines if the integrations should be paused for that duration?…
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Alert Planner/Capacity Manager When Technician Status Shows Red/Orange via Collaboration ChannelSummary: We are currently conducting a POC to identify whether we can send alerts through the Collaboration channel when a technician status shows Red or Orange. We are … -
Send email notification When there is unread message in chatSummary: Hello The use case is to send an email notification when there are unread messages in the collaboration chat Currently, in the message scenario, we can't find o…
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how to link the Parts Catalog with Inventory in Oracle Field ServiceSummary: Hi everyone, I’m trying to understand how to properly link the Parts Catalog with Inventory in Oracle Field Service. I would like to clarify the following: How …
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Remove Next Activity fields from Complete Activity screenSummary: Remove Next Activity fields from Complete Activity screen. Content (please ensure you mask any confidential information): For each User Type, the "Selection Of …
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OFS Forms Design Recommendation for Large-Scale Checklist ImplementationSummary: We have a business requirement where technicians need to fill multiple checklists during activity execution in Oracle Field Service. Current requirement: Around…
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Work Order Id is not populated during FFS Activity CreationSummary: I have configured FFS Work order type in our instance (26A) and i see that when a new activity is created for an FFS Work order, it is not populating work order…
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New Icon in the Time View for TechsSummary: Starting a few releases ago - we started seeing the following icon in our Technicians Time view Content (please ensure you mask any confidential information): N…
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Is there any way I can see if the event has been triggered from Oracle B2C Service Cloud?Summary: In Oracle B2C Service Cloud, I have created two event subscriptions that should be triggered whenever an incident is created or updated. Is there any way I can …
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How to block future dated activities from appearing on Technicians RouteSummary: We would want the Technicians to see only assigned activities for current day and past activities. They should not be able to see activities for future dates. C…
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CCS–FFS Accelerator: Unrelated Pickup Work-Support Activity Types Other Than Service InvestigationWe are currently reviewing the Oracle Utilities CCS–FFS Accelerator and have a question regarding the Create Unrelated Pickup Work functionality. The accelerator documen…
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Capacity Area ConfigurationWhen attempting to add the bucket resource as Capacity Area, the system returns the error message: "Resource cannot be defined as a Capacity Area." Current Configuration…
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Fusion field service instance cloningSummary: Hi team, Can Fusion Field Service instances be cloned from one other (either test to test or test to production) using cloud console as it was done in standalon…
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How to make a plugin mandatory so that it is not skipped before completing an activity?Summary: To make a plugin mandatory in Oracle Field Service so that technicians cannot skip it before completing an activity, implement validation logic that checks whet…
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Settings to view Nearby Non-Scheduled Activities on the Mobile MapSummary: Where can I find the necessary settings to give the technician visibility on the map regarding unscheduled activities? Content (please ensure you mask any confi…
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OFSC application load issue-The application could not loadSummary: Hi Team, We get OFSC application load issue intermittently and it is impacting automation testing scripts run. Attaching screenshot below. Is there a way to avo…
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Can message steps copy a resource start address to an activity?Summary: Want to copy the resource's start location to an activity. Content (please ensure you mask any confidential information): We have an "End of Day" activity place…