To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Oracle Field Service Reporting & AnalyticsHi all, I’m looking to better understand the reporting and analytics capabilities around Oracle Field Service. From what I can see, OFS provides strong real-time operati… -
Ability to compare configurations setup in two OFSC EnvironmentsSummary: Hi Team, Do we have any tool or automatic way to compare configurations in two OFSC Environments. Thanks, Nishant Content (please ensure you mask any confidenti…
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Native Integration between Fusion Service and Field ServiceSummary: We have set up a connection in Fusion Service using below Connection details URL - {{Fusion Service URL}}crmRestApi/resources/latest/fieldServiceConnections Bod… -
Pro Tip - Understanding Bug and Defect Handling in Oracle SupportThis Pro Tip explains how Oracle Support manages bugs and defects in Oracle applications, including how issues are evaluated, tracked, and resolved. Understanding this p…
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Pro Tip - Understanding Pod Sizing for Fusion ApplicationsThis Pro Tip provides an overview of pod sizing in Oracle Fusion Applications and explains how resource allocation impacts system performance. Pod sizing ensures that ap…
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Pro Tip - Understanding Customization Guidelines in Oracle SupportThis Pro Tip provides an overview of Oracle Global Customer Services Customization Guidelines and explains how customizations impact support interactions. Understanding …
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Pro Tip - Navigating Help Center DocumentationThis Pro Tip provides an overview of Oracle Help Center documentation and explains how to effectively navigate available resources. The Help Center offers comprehensive …
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Pro Tip - Understanding Patching Options for Fusion ApplicationsThis Pro Tip provides an overview of patching in Oracle Fusion Applications, including available patching options, scheduling, and best practices for managing updates. P…
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Pro Tip - Escalations and Manager Requests in Oracle SupportThis Pro Tip provides guidance on how to request management attention for a service request (SR) within Oracle Support. The escalation process is designed to ensure that…
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Pro Tip - Understanding Quarterly Updates for Fusion ApplicationsThis Pro Tip provides an overview of Oracle Fusion Applications quarterly updates, including what they contain, how they are scheduled, and how to prepare for them. Quar…
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Pro Tip - Creating Environments in Oracle Cloud ConsoleThis Pro Tip provides an overview of how to create Fusion Applications environments using the Oracle Cloud Infrastructure (OCI) Console. Creating environments is a key s…
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Asset Details Plugin - Not seeing option to delete parametersSummary: I am working in Asset Details Plugin in Oracle Fusion Field Service 26 B version. I am not seeing an option to delete the parameters. I basically wanted to recr… -
Is there any way to control dispatcher see only 3 weeks of History?Summary: Business wants Dispatcher to see only 3 weeks of History in FFS is it possible by using Restriction on visibility filter or by any way?
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Ability to customize "Stop Travel" screen to add CommentsSummary: Hi Team, We have a requirement to be able to customize "Stop Travel" screen, similar to "Suspend Activity" screen. We need to add a mandatory field named "Comme…
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Dispatch Console – Monthly View not showing Mass Repeating ActivitiesSummary: Hi, we recently received confirmation via a Service Request that Mass Repeating Activities are not displayed in the Monthly view of the Dispatch Console. For ou…
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Pro Tip - Working with Implementation Support Leads (ISLs)This Pro Tip provides an overview of Implementation Support Leads (ISLs) and explains how they support your organization throughout the implementation lifecycle. ISLs se…
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Pro Tip - Understanding Oracle Technical Support PoliciesThis Pro Tip provides an overview of Oracle Technical Support Policies and explains how they define the scope, procedures, and service expectations when working with Ora…
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Pro Tip - Using the Support Site for Fusion ApplicationsThis Pro Tip provides an overview of the Oracle Support Portal and its main features for Fusion Applications users. Understanding how to navigate the support site enable…
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Pro Tip - CCC Best Practices for Asking Questions EffectivelyThis Pro Tip explains how to effectively use Cloud Customer Connect (CCC) to receive faster, more accurate answers from the community. By following a structured approach…
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Chats associated with a resourceHi, It is possible to obtain the chats associated with a resource via API? Thanks! -
Is there a way to move the clone of a suspended activity to another resource via message scenarioSummary: Grettings, we want the supervisors to visit the clients of activities that technicians suspended, is there a way to move the clone of the suspended activity via…
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Dispatcher approval option to transfer Activity with skills and zones mismatch in collaboration?In Oracle Fusion Field Service, we are using Collaboration to allow field resources to coordinate and, where appropriate, transfer activities to another resource. We und…
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Multi-day Activity Removal Behavior: Deleted vs. Canceled Status Before and After Route ActivationSummary: I would like to ask for clarification regarding the removal of multi-day activities in the Dispatch Console. If I assign a multi-day activity to a resource and …
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Can we filter the resource who are doing overtime or Overloaded resources (>100% load) in List ViewSummary: What is the filter condition to get resources who are doing overtime or Overloaded resources (>100% load) in List View OF Dispatch Console? Thanks in advance!
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Filter technicians based on Work Order AreaSummary: We are trying to filter technician based on Work Order Area. What we are doing: So, in Fusion Service, we are creating a work order, there we are entering data …
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WMT cancellation tracking in Oracle Field Service Cloud (OFSC).Summary: We have a requirement regarding WMT cancellation tracking in Oracle Field Service Cloud (OFSC). When a customer cancels an activity through the WMT URL, we can …
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Can we create multiple Field Service Activities against same service work order, each activityHi, Based on the 26A update, we see that a single service Work Order can be associated with multiple Field Service Activities. Does this mean that, against a single Work…
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Receiving parts on a Warehouse visit activity in OFSWe have configured Routing to create Warehouse visit activities based on the Required Inventory and current levels in Resource inventory. Once they are created, Technici…
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Text to Speech FunctionalitySummary: Hi, I can see some Oracle documentation on converting resource/engineer speech to text however I cannot find anything on text to speech. For example reading alo…
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On-Call Shifts - How are these handled by the HCM - OFFS AcceleratorSummary: The documentation for the accelerator mentions a limitation https://docs.oracle.com/en/cloud/saas/field-service/faint/c-limitations-of-the-accelerator.html belo…