How does Oracle CX Field Service calculate Named User licenses?

Summary:

Understanding how Named User licenses are calculated in Oracle CX Field Service

Content (please ensure you mask any confidential information):

We are trying to understand how Named User licenses are calculated in Oracle CX Field Service, as the counting method is not clear to us.

Could you please explain:

• What exactly qualifies as a Named User in CX Field Service?
• Are users counted based on active status or actual logins?
• Are users in test or non-production environments included in the calculation?
• How are integration or technical users (API / OIC users) counted?
• If the same user exists in multiple instances