Field Service
Discussion List
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Can I remove a routing plan?Summary: Customer no longer need a routing plan and wants to delete it. Is it possible? Content (required): **This post was created as part of a How to Service Request (…Fernando Parreira-Support-Oracle 14 views 2 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle -
Autorouting % and ReschedulingSummary: Content (required): Hi All, On the routing tab one of the tiles is Autorouting %. We want to know if rescheduling an activity in OFS counts as a manual move and… -
Integrating OFSC with Inventory Management SystemHi Gurus, Has anyone integrated OFSC with an Inventory Management System. I would like to know of the approach we can use to achieve this. How will we be able to bring t…
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How to create popup dox if user tries to leave the page without saving the changes made in plugin?Summary: Content (required): How to force the user to click on save if some changes are made in a plugin but user forget to save changes and without saving tries to leav…
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What is the meaning of some values received on gpstracks Data Set ?Summary: As per this documentation, I see the Status field on the gpstracks Data Set have the possible values: 0, 1, 2, 4 and 8. However, I am receiving some different s…Renato Kermentz-Support-Oracle 15 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle -
String length validationSummary: String length validation Content (required): Hello community; Do you know if there is an operator or expression that can be used in the validation rules of the …
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How do I delete a user**This post was created as part of a How to Service Request (SR) Summary: How do I delete a user rather than just making them active/inactive? Version (include the versi…
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Is it possible to limit sessions to an user?Summary: Restrict sessions to an OFS user. Content (required): I want users to be unable to log in more than one device simultaneously Version (include the version you a… -
Resource name in activity details & search functionSummary Looking for a field, which would include bucket's or technician's name to provide quick information where activity isContent Hello, I'm looking for a field, that…
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What is the Placeholder structure for Glossary Items?Summary: I'm trying to edit some default messages in OFS via the Glossary. For instance I'm trying to change the "move" message for the mobile user. Content (required): … -
I need a Report to show all Resources with their Work Skills and Work ZonesSummary: I want to extract a report that contains all resources and their respective Work Skills and Work Zones associated. Content (required): **This post was created a…Renato Kermentz-Support-Oracle 14 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Can we extend duration for retaining activity data beyond 90 days in OFSC?Summary: Can we extend duration for retaining activity data beyond 90 days in Oracle Field Service Cloud (OFSC) & if not then what is the way other projects retain such …
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Can I pass the value of a property via the Parameters section to a custom form ?Summary: I am trying to send the value of another property as the contents of a given property when invoking a custom form, e.g. ACTIVITY_NOTES = appt_number, so that wh…Renato Kermentz-Support-Oracle 14 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Can I search for activities using their creation date as a parameter?Summary: I want to search for activities using their creation date as a parameter using OFS API Content (required): **This post was created as part of a How to Service R… -
Which service update will my production environment receive in a quarterly update?**This post was created as part of a How to Service Request (SR) Summary of the question: In the upcoming quarterly update for my production environment, which service u…Gustavo Guarin - Support-Oracle 8 views 1 comment 0 points Most recent by Gustavo Guarin - Support-Oracle
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Can I send images on an Outbound message ?Summary: I have a question about Message Scenarios notifications: do they accept images? Content (required): **This post was created as part of a How to Service Request …Renato Kermentz-Support-Oracle 14 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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How do I create a new group under a specific Organization ?Summary: I want to create a new group belonging to a different Organization. Content (required): **This post was created as part of a How to Service Request (SR)** Versi…Renato Kermentz-Support-Oracle 14 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Allow Parameter to Pass on Standard ActionSummary: When standard action of 'add_provider_inventory' is selected, trying to pass parameter of an srtype to create a message scenario. Content (required):As summary …
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How can we delete enumerations values of a property using REST APIs in OFSCSummary: I want to delete some enumerations values which I have created using the REST APIs in OFSC . How can we delete it using a REST APIs Method. Is their any method …
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what is the maximum data size we can show in a custom property of type string, line count 9? (mb/kb)Summary: A custom property is created under activity details of a type string, GUI text element and line count of 9,the question is how much data this property can uphol…
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How can I enforce that changes on an element name are reflected on the User Type configuration ?Summary: When I update the name of a plugin, the name displayed in the Activity Details screen does not reflect the update. In order to see the updated name, I have to d…
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When trying to send a REST request I get an error 403 Forbidden / Access DeniedQuestion : Why am I'm receiving an error 403 when trying to send a REST request to any of the Oracle REST APIs? **This post was created as part of a How to Service Reque…Eduardo Kimura-Support-Oracle 53 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle -
Immediate Routing and Overnight shiftsSummary: I have technicians with overnight shifts, we are using Immediate routing to schedule the afterhours eligible activities. If the technician activates the route a…
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Can I reschedule an activity which is in the past ?Summary: We are trying to reschedule an activity which was scheduled for a past date. For example, if an activity is scheduled for today and it has not been handled/work…Renato Kermentz-Support-Oracle 24 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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How to update my test environment to the latest Service UpdateSummary: My test environment is running on a different version from production. How do I update my test environment to the latest Service Update? Content (required): **T…Fernando Parreira-Support-Oracle 16 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle
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Inventory type label in screensSummary: Inventory type label in screens Content (required): Hello, good afternoon; Do you know if there is a way to place the inventory type label in the Add/Details in…
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How do I make a resource considered in quota?Summary: I need some technicians to contribute to quota Content (required): Version (include the version you are using, if applicable): 22D Code Snippet (add any code sn…
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What maximum size & MIME types are supported for File Properties?Summary: I want to know property limitations. Content (required): 22D Version (include the version you are using, if applicable): 22D Code Snippet (add any code snippets…
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The list of messages of the chatSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): We need to know if there is a way to have a History or Report of the cha…
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How can I configure "My route" as landing page for field resources?Summary: I want to configure "My route" as landing page instead of "Activity List" Content (required): Version (include the version you are using, if applicable): 22.d C…