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Field Service
Discussion List
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Closing booking interval behaviour has changedSummary: Previously, we investigated how closing booking intervals affected the number of offered slots, noting that the relationship isn't straightforward. Previously, … -
how can we setupthe connection with Fusion Field service to Fusion Service for Scheduleing workorderSummary: Hi, I was trying to setup a connection from Fusion service to fusion field service , the connection is showing success but trying to fetch workzone and showing …
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Why doesn’t HCM-OFS Accelerator sync Talent Profile competencies to Skills instead of Job Profiles?Summary: The current implementation maps Job Profiles in HCM to Resource Skills in OFS, but Job Profiles do not represent the granular competencies of a resource. Talent…
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Option to configure the time zone on behalf of Field Technicians in the new Fusion Field ServiceSummary: Is there is an option to set the time zone on behalf of field technicians, instead of requiring technicians to log in to the Fusion application and update their… -
Data retention with Fusion Field ServiceSummary: Wanted to confirm if there is any changes on the data retention policy of oracle field service, now that it has moved completely into the fusion cloud. Content …
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How to extract resources/users data in excel/csv for validation?Summary: Hi Team, We are creating around 4000 users/resources using integration from a source system. We want to validate our data creation after they are created in OFS…
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Not able To Create Activities in FFS using Oracle Maintenance Accelerator for FFS From Maintenance.Summary: Not able To Create Activities in FFS using Oracle Maintenance Accelerator for Oracle Fusion Field Service when Work order is created using Work Definition (op C… -
interim activity statuses in UTC formatSummary: We have observed that interim activity statuses (such as "Enroute", "Started", etc.) sent from Oracle Field Service (OFS) to Oracle Utilities Customer Cloud Ser… -
OFSC - Get a File property using the Get activities API methodGreetings, We're trying to find out whether a field is complete in OFSC or not.The field type is file, in this case a photo.We've tried using the Get activities method, …
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API limitations on Bulk update resource inventories REST APISummary: Hi team, We are using Bulk update resource inventories (https://docs.oracle.com/en/cloud/saas/field-service/cxfsc/op-rest-ofsccore-v1-resources-custom-actions-b…
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API Parallel Call Limits for Resource Bulk Inventory Create EndpointSummary: We are utilizing the Resource Bulk Inventory Create API to create or update inventory records for technicians. Could you please clarify if there are any restric…
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Export Functionality not present for messages and History details of Activity ID in Field ServiceSummary: Hi Team, Can you please let us know how we will able to export all the messages and history details of respective activity id in Oracle Field Service Cloud.. Al…
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How to configure the suspended activities get auto cancelled after 45 days in Field Service CloudSummary:Hi Team, Can you please guide and suggest how to configure the suspended activities get auto cancelled after 45 days in Field Service Cloud. Content (please ensu…
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Fusion Field Service - User type condition not worked in configuration - Locked outSummary: We got locked out of user type configuration after we tried to provide the condition user type should be visible to only priviledged admin Content (please ensur…
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Routing Run time showing as 'Waiting' for too long and not assigning activities to resourcesSummary: Hello All! I'm trying routing feature in OFSC on a bucket with activities in pending status. After running the routing plan I can see the plan keeps running for…
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Can monthly maintenance be rescheduled?We were planning a large configuration change for our Oracle Field Service system in prod, but then received an email that our monthly maintenance was scheduled to happe…
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Enroute status becoming obsolete or problematic overnightSummary: Scenario: When an activity is in Pending or Started status and not completed on the same day, OFS allows it to be handled the next day due to the "Allow update …
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Using non-submitted property values in visibility conditionsSummary: When a "ABC Activity" checkbox is enabled in a "ABC Call" activity, we want to route the activity to a "ABC Bucket" bucket resource. However, because the checkb… -
CollaborationSummary: OFS- Mobile : Collaboration. Notification Reappears Even After Message is Read Content (please ensure you mask any confidential information): A technician recei…
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Routing must not assign tasks during On-Call shifts, regardless of resource activation.Summary: Documentation and community posts indicate that routing will not assign activities to field resources during an On-Call shift, which is great. However, I have o…
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.Business Rules: Oracle OFSCSummary: GPS updates Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any cod…
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oracle field service message configuration End PointSummary: We recenlty have to upgrade the HTTP from 1.0 to 1.1 as per Oracle from 25D , however we are not aware in regards to the below settings that if they are consume…
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Map the login id with newly created custom field for ActivitiySummary: In OFSC, We would like to create a custom field called custom_LoggedInEmail under the activity to automatically store the logged-in user's email. This field sho…
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How to disable Service Address source values in Service request standard fieldSummary: In our current implementation, we are using "Service Address Source" field on Service Request and Work Order pages to select the source for the address that nee…
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Till when a de-activated user stays in OFSC. Is there any timeline or it stays forever?Summary: Hi Team, When we de-activate a user in resources tab. Till when it stays there as de-activated. Does it get deleted or removed after any specific time-interval.…
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Possibility of Recalculating delay time for Messages on Add activity triggerHi Team, We have a requirement to send reminder emails to dispatchers if an activity remains unaccepted 20 minutes after its creation. Since our technicians do not use t…
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How can we update refresh rate at resources level in bulk?Summary: Hi Team, We have a refresh rate property at resource level where we can set the number of minutes and as per this value dispatch console gets refreshed automati…
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How to remove edit favorite groups icon from manage screen ?Summary: Hi All , we have a client requirement to make manage screen view only for some user roles. We were able to remove other edit actions from manage liek add activi…
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Set Resource Time zone in new Fusion Field ServiceSummary: Unable to understand from where we can set different time zones for the resources in new Fusion Field Service. Content (please ensure you mask any confidential …
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How to configure SSO in Oracle Field Service Cloud with Fusion as Identity Provider?Summary: Hello Community, I need to configure Single Sign-On (SSO) for Oracle Field Service Cloud (OFSC). Can Oracle Fusion Applications act as the Identity Provider (Id…