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Field Service
Discussion List
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How to make filters as case insenstivie?Hello Team, If we create a property as string and add the property in the filter condition and select as Dynamic, will it behave as case sensitive? If yes, is there a wa… -
Fusion Field Service - Users created in FFS without External IDSummary: For an already existing user in Fusion, we have added the field service technician resource role, and followed the instructions as per below documentation https… -
Fusion Field Service; Multiple users logging into the same deviceSummary: Are there any possible concerns or caveats to having multiple resources using the same device to log into field service in order to capture their time and popul… -
Passing a value to a native propertySummary: Is it possible to pass a value to a native property? Content (please ensure you mask any confidential information): We are sending a value from an external syst… -
Asset Details Plugin – Authorization Token Error in 26AI am working on the Asset Details Plugin in Oracle Fusion Field Service (26A release). https://docs.oracle.com/en/cloud/saas/readiness/service/26a/fscv-26a/26A-fsvc-wn-f… -
Debrief Plugin - Critical Error Authorization Token Error in 26BSummary: I am working on the Debrief Plugin in Oracle Fusion Field Service (26B release). As per the readiness documentation, it states that no additional configuration … -
Integration between Oracle Projects and Oracle Fusion Field ServiceSummary: Content (please ensure you mask any confidential information): Hi Team, We are exploring the integration between Oracle Projects and Oracle Fusion Field Service…
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Real-Time Data Extraction from Fusion Field Service to ADWSummary: Hello Team, The ADW integration option has been removed from Fusion Field Service, and there is currently no supported native alternative for real-time data tra…
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Unable to view previously submitted form data when an activity is moved to a future date in OFSCSummary: A customer has a requirement where an activity is assigned to a technician for today’s date (current date). The technician does not perform any status transitio…
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Getting Error as You can't delete the grade step {0} because it's associated with an AssignmentSummary: Unable to End Date Grade step -Getting error as 'You can't delete the grade step {0} because it's associated with an assignment. (PER-1530558)', Eventhough ther…
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How to start a chat using postmanSummary: I have tried "{{ofs_url}}/rest/ofscCollaboration/v1/chats" But I am getting Error. user not found. Can you tell me authentication and payload to make it work. C… -
Redirecting to WhatsApp via Deep Link after saving a Custom FormSummary: We are using a custom form where the technician fills in three specific fields (Field 1, Field 2, and Field 3). The requirement: When the technician clicks the …
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Does Native Integration Support Custom Properties Mapping in Fusion Service (26A)?Hi community, I’m referring to the Oracle Fusion Service 26A readiness document: https://docs.oracle.com/en/cloud/saas/readiness/service/26a/fscv-26a/26A-fsvc-wn-f42773.…
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How to update custom inventory property using ofsc-connector from a debrief pluginSummary: A customer has requirement to collect information regarding lines which are other than Expense or Labor. This new debrief billing type "Action Code" needs some …
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how to handle daylight saving time issue in field service?Summary: Hello,We are sending start time and end time of activity from Fusion Field Service to Fusion Maintenance Work Order."startTime": "2026-04-08 15:03:00", "endTime…
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HERE maps API in field service custom pluginSummary: Based on current version fusion field service, we have HERE maps available for map-based interactions. I was looking at ways to make use of HERE maps APIs in cu…
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Enable consuming the item for Required Inventory in FFS from different sub inventory & locatorSummary: Technicians at site/Field can't able to change the sub-inventory location in FFS even when the item isn’t on hand in the Planned location for the Required Inven…
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Is there a property to identify an activity that is on a resources non-scheduled route?Summary: Hi, I am trying to ensure that a button appears on the activity details screen only if that activity is the current one or the next one in the route. I am curre… -
How to detect if a File Type property is empty or has a file uploadedSummary: We want to extract Files / Images from OFSC, how to determine the file property is not empty before we make the API calls. Content (please ensure you mask any c…
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Oracle Utilities Integration between WACS and Fusion Field ServiceHi, Do the Oracle Utilities Accelerator for Integration between WACS and OFS is also supported for integration with Oracle Fusion Field Service ? Reference Document: Ora…
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Field Service Partners Should Access Only Specific set of Knowledge Articles on Fusion Field ServiceSummary: We have an requirement that Field service partners should be able to view or access specific Knowledge articles on Field service. Also restrict them from downlo…
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Oracle Fusion Field Service 26ASummary: Regarding Adjustment of Map-Based Travel Estimations Based on Historical Data next to the (new) statistical data of travel time including for example the parkin…
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Work order area values not loading for specific Activity TypesSummary: Hi, I have enabled few activity types for work orders in Fusion Service. However, while creating a work order, only the activity type 'AC' allows me to select t… -
Do OFSC message scenarios support offline modeSummary: Hi Team, Wanted to check if message scenarios are supported in the offline mode. Do we have any documentation to refer. Thanks Content (please ensure you mask a…
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Capture the timestamp when a form is submittedSummary: I need to capture the timestamp when a form is submitted. The form has two required fields. I've created a property to capture the timestamp. I want to configur…
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data deletion policy in OFSSummary: Is it after 90 days the data is delete or only inaccessible for users Content (please ensure you mask any confidential information): Version (include the versio…
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Character limit when assigning multiple emails to a bucket?Summary: What is the character limit when adding multiple email addresses in a bucket? Content (please ensure you mask any confidential information): What is the charact…
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OFS Monthly Application Deployment - Release Notes Detailed Bug InformationSummary: I was wondering if anyone could advise where we can locate or search for the Oracle Reference number mentioned in the OFS Monthly Application Release Note (see …
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How to capture accurate labor duration when an activity is completed in multiple sessions in OFS?A technician starts an activity at 10:00 AM and works until 12:00 PM (2 hours). Due to an emergency, the technician leaves the site and later returns at 5:00 PM to conti…
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Is there any change regarding deleting photos in activity?Summary: Regarding deleting photos from screen context, did anything change recently? A client is being reporting not being able to do so, once the "X" icon does not app…