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Field Service
Discussion List
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Can we upload work schedules in bulk in OFSCContent Hi, Is it possible to upload work schedules into OFSC and assign them to resources? Thank You Version OFSC 17.2User_2025-01-31-22-24-47-317 34 views 7 comments 0 points Most recent by User_2025-01-29-00-17-24-665 -
2 Man simultaneous tasks displayContent Has anyone else thought of a way to display 2 tasks which are linked together? We have a few types of jobs in our industry which require 2 resources to attend. T…
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Work skills sharing behavior in routingContent Hi All, I am trying to explore ‘Skill Sharing’ behavior of the WorkSkill in OFSC, but not able to figure out the difference between ‘maximal’ and ‘no sharing’. I… -
Master activity in Multi-day activityContent Dear All, Is there a way to see master activity on GUI of the scheduled multi-day activity. Thanks Shilpa
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Multi-day activity assignment to multiple resourcesContent Hi All, Please let me know how to assign multi-day activity segments to multiple technicians . The multiday activity is created on a bucket. The requirement is t…
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Multiple File Attachments in OFSCContent We have a requirement to upload multiple attachments to an Activity. I realize we could create multiple File type properties but was curious if anyone has done i…
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Adding CRM No / ApptNumber in Inventory ExtractContent Hi All, Currently in the daily extract, we can configure to pull custom fields mapped against the inventory entity. Is there an option to capture apptnumber fiel…User_2025-01-29-17-52-39-333 34 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Integration: creating one activiy with attachmentsContent Does OFSC integration supports create activities with attachments? Thanks Version Field Service Cloud
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Increasing Resource trace frequencyContent Dear Experts, Is there a way to increase the resource trace frequency (Time or Distance wise). Right now I am getting my resource trace at a variable interval of…
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Multi-day and Teamwork activityContent Hi All, I am working on a requirement where multiple technician need to work on a multiday activity segment.Please let me know if this is possible in OFSC? Thank…
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Repeating activity on BucketContent Dear Experts, How can we define a repeating Activity on a Bucket. If I select the option of Allow creation of activity on Bucket then Allow Repeating activity op…
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Activity to be Continued on the Next DayContent I wanted to put this out here to see how others may be handling this use case. Say a Field Tech has 5 activities assigned to them and start and finish 4 of them,…
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OFSC TO OSVC Integration using ICSContent Hi All, I have business scenario for my integration like I want to update a Activity object record from OFSC instance to Task Object record in OSVC. I have used …
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Usage of Google Map StandardContent Hi, We are considering the option of enabling Google Map Standards as a service.It would be a great help if someone could provide documentation concerning the Go…User_2025-02-03-22-01-17-623 30 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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How to check the capacity for any activity after 1 monthContent Dear Experts, I have observed that the max available value gets updated only for 1 months, even if we configure the calendar for the bucket or for the resource f…
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Show Near By Reosurces DisplayContent Dear Experts, Is it possible to display resources by selecting Show Nearby Resources in the filter of Map View if we are not using collaboration module? We are n…
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Report creation in OFSCContent Dear All, Is there a way to create new reports in OFSC. Also, can we change the configuration of out of the box reports, like change the Intime/Late/Early report…
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2 on-call shifts on a single dayContent Hi, I am trying to add 2 on-call shifts on a single day which OFSC is not allowing. Tried to add an "On-Call" shift and then add "working time" of type "On-Call"…User_2025-02-03-19-54-29-798 23 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Adding Multiple Shifts on a same dayContent Hi , We are working on a use case in which we need to add two separate shift for the same resource . For Eg. We have a use case in which a resources is working o…User_2025-02-03-22-01-17-623 43 views 2 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Keeping nearby activities near with visit bundling keysContent Hello, I have enabled visit bundling keys in my organization and setup a property (called "Work Place") using it as a key. The goal should be, when activities ar…User_2025-02-03-19-24-04-752 34 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Export data in OFSC using REST or SOAP apiContent HI, Is there a way to export data in OFSC using REST API or SOAP API.User_2025-02-03-18-07-41-009 43 views 6 comments 0 points Most recent by User_2025-02-03-18-07-41-009
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Daily Extract using SOAP APIContent Hi, Is it possible to get daily extract data using SOAP API.User_2025-02-03-19-43-37-445 25 views 2 comments 0 points Most recent by User_2025-02-03-19-43-37-445
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bulk deletion of activities using Rest APIContent Is bulk deletion of activities possible in OFSC using Rest API?User_2025-02-03-19-43-37-445 23 views 2 comments 0 points Most recent by User_2025-02-03-19-43-37-445
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TOA / OFSC screen embedding in Service cloud browser ControlContent Hi All, Has anyone successfully implemented launching TOA within Rightnow workspace tab? I have added OFSC url : https://Login.etadirect.com in Service cloud WS … -
Technician time cardContent Hi All, We are trying to provide an extract where we can provide technician/contractor times are being captured to payroll system. We need to identify which time…User_2025-01-29-17-52-39-333 27 views 3 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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CPQ within TOA MobilityContent Hi, I am facing an unique challenge while integrating CPQ within TOA. I was able to write a custom PHP application which ensures auto login of CPQ within TOA ifr…User_2025-01-29-17-52-39-333 30 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Can you block subsequent messages when using Add launch?Content I'm trying to block any subsequent messages when using Add launch. Resource changed? is only used for Move/Reschedule I think Previous Message Status could work,…
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Daily Extract of current dayContent Hi, Is it possible to take a daily extract of current day using REST API.User_2025-02-03-19-43-37-445 24 views 5 comments 0 points Most recent by User_2025-02-01-09-01-51-418
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Navigating to a new screen on custom actionContent Hi, I created a custom action link called 'Add Internal Activity'. I can see this new action link from dispatch screen as well. But when i click on this Add Inte…User_2025-01-31-22-24-47-317 27 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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To check availability of resources for the next weekContent Hi, We are currently working on a use case, which is as follows . The resources are routed for upcoming week beforehand, is there any possible way where we could…User_2025-02-03-22-01-17-623 27 views 4 comments 0 points Most recent by User_2025-02-03-22-01-17-623