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How can I associate a configured survey with a Message Scenario?

Received Response
edited Oct 28, 2019 7:05PM in Field Service 2 comments



I need to send a sample configured in a message scenario associated with the closing of the work order, but in the scenario configuration screen when I select "Recipient = 'Customer', Method = 'External System'" the option to associate the It is created as worked in previous versions.

Can you please help me understand what is happening, I have validated the documentation of the current version ( .pdf) and it hasn't changed at all and I reviewed the Release documents and I don't see any change in the Survey topic.

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